• Navigating with a team of Leaders and RPO vendors through the ever-changing medical landscape of full life cycle recruiting. • Responsible for over 15,000 hires yearly supporting high volume operations for all of CVS Caremark, Aetna, Service Operations, and their partners. • Ensuring that all activity is consistent and compliant with company policies. • Navigating market conditions where the only thing consistent is change. • Implemented and continue to refresh a 1-step interview process to streamline candidate/hiring leader experience. Giving thousands of hours back to the business while maintaining retention levels. • Instrumental in leading the change to Workday company wide at the end of 2023.

• Lead a team of 10 talent professionals through the ever-changing landscape of full life cycle recruiting. The number of direct reports will fluctuate between 5-30 throughout the year. • Responsible for over 6000 hires in 2021 supporting Operations for all of Cigna, Express Scripts, Accredo and eviCore.• Engaged with team members, peers, and business leaders to stay focused and motivated in our new virtual environment.

• Responsible for over 4000 hires in 2019 with an average time to fill of 26.5 days.• Managed a workload of over 2000 openings as the forecast continued to change based on fluctuations in the workforce and pharmacy demand. • Engaged with team members to assess productivity and capacity while adjusting for continuous improvement, growth opportunities and ongoing engagement.

• Managed overarching strategy of pharmacist talent across the company. Actively pipelined and recruited for all Pharmacist Leadership roles.• Partnered with top Pharmacy Schools around the country to engage students and encourage future career decisions. Always on the lookout for unique advantages, that set us further apart from our competition. • Created opportunities for pharmacy professionals to obtain non-traditional careers in a field that they already love.• Effectively seen as a leader throughout the organization engaging in Wave changes, Taleo implementations, process improvements and much more.

Matching the best fit with the perfect career! (direct and indirect impact on patients lives)• Actively sourced, screened and reviewed candidates for specialty positions including Nurses (RN & LPN), Pharmacists, distribution, call center and the entire team at Freedom Fertility• Collaborated with Leadership to develop recruitment and hiring strategies for divisions within Accredo• Effectively managed the changing of Taleo/Workday with the organization, working daily to train leaders and teammates.• Created and maintained effective collaborative relationships with the management teams of assigned client groups• Successfully managed several pressure point situations with high profile clients which resulted in new recruiting believers.• Daily prioritized workload to ensure open communication with leaders on the recruiting process and timeline

• Maintained the day to day operation and marketing strategy for the Spa at the Hilton Orlando• Managed inventory and vendor expectations in an ever changing hospitality environment • Discovered ways to increase business with local cliental and in-house convention guests by making onsite visits and promoting specials through social media (Facebook, twitter, four square, yelp)• Participated in the Social Media Task force for Hilton Worldwide

Internal Communications, Resort Operations •Developed key strategies for implementation of the Basics initiatives, Safety enhancements and the 4 Keys service drivers to all 17 Resorts and 2 Water Parks•Actively managed and supported multiple tasks and projects in a fast pace work environment encompassing all levels of leadership and front line cast members.•Created and implemented an overarching communication plan for the 40 years of Magic Celebration. Resort Operations•Maintained effective working relationships with client groups, Cast Members and key internal and external partners.•Actively supported all lines of business including operating participants and conventions.•Improved existing communication as it applied to all cast from a fresh and new perspective. Tactics included writing, editing, verbal communication, photography, creative development and social media•Strategically planned and executed successful and meaningful tactics working closely with the GM of the Resorts. Tactics included: Vision, Relationship building, product knowledge, process improvement, accountability, leaders as teachers and communication of expectations/inspiration.Human Resources •Coordinated and implemented Cast recognition including; Cast special events, Casting Scout, Hello/Goodbye, Great Service Fanatic, Partners in Excellence, and Semi Annual Cast Appreciation Events for a Cast Base of 2000. •Planned and coordinated Disney’s Old Key West 15 Year Anniversary for all Cast. Internal Controls Associate •Audited all Front Desk and Food and Beverage locations on internal procedures. •Proactively communicated audit findings to Managers, Department heads, Business Manager/ Analysts, General Managers, and Finance Directors.•Facilitated Financial Awareness training sessions to Resort Operations Managers.