Rachel Chenard Email & Phone Number

• Provided prospective students with information about academic programs and helped them navigate the admissions process
• Contacted over 100 students daily via phone and email using Salesforce CRM to follow up and ensure continued interest
• Successfully adapted my way of explaining solutions based on the unique demographic I serviced
• Collaborated directly with the marketing department to ensure recruitment materials reached maximum effectiveness and adjusted marketing directions when necessary

Remote

• Researched and created reports for technical issues and bugs by enlisting the appropriate internal IT team
• Resolved customer complaints by clarifying and determining the cause of the problem; presented the best solution for the client to them based on their needs and expectations; followed up to ensure resolution when.
• Communicated with other Travel Agents worldwide to ensure services were provided with the same quality, troubleshooting issues, and developing solutions
• Supported clients in navigating the booking platform, provided clear instructions to current and potential clients with varying levels of product knowledge and interest
• Coordinated trips for onsite job interviews by researching and booking necessary amenities before the client deadline

• Responsible for the schedules of department leadership and ensured operating room coverage 100% of the time
• Increased job productivity by finding opportunities for system and task improvements then creating tutorials and documentation for shared learning and department growth
• Responded to phone calls, emails, and other inquiries regarding the program; providing expansive explanations; suggesting additional resources, and ensuring caller has a clear understanding before wrapping up the.
• Planned all aspects of a continuing medical education course (MOCA), which operated 3-5 times annually

• Maintained working relationship with the healthcare team to ensure patient safety and informed consent protocols, while following company standards and federal guidelines
• Educated parents of pediatric patients on process timeline and expectations; sourced and offered solutions to questions and problems when presented to me
• Managed research plans, protocols, and amendments for review by the Institutional Review Board (IRB)
• Coordinated with six surrounding hospital research teams to establish and maintain study procedures at their site locations