o Management of multiple strategic and executional projects for clients, managing delivery and progress of activities for mixed teams across client and agencies.o Stakeholder/client communications, from project teams to project boards including understanding and definition of requirements and project process reporting. o Creation and management of project teams, from Strat House team, creatives, external contractors, client staff and other client agencies. o Creation of project documentation, including project definitions, supplier briefs, KPI Definition, RACI models, project plans and budgets, task and risk management, project reporting and reviews as well as project outputs.o Development and maintenance of operational process for companyo Budgeting and financial management: for projects including statement of works, run rates and final accounting; for business including P&L and forecasting.

Supporting the implementation of digital-first marketing processes

Developed campaign and content strategies for Dove global marketing teams, starting with customer insights through to complete channel plans; define metrics and KPIS. Develop customer personas and user journeys for Dove digital ecosystem.Developed the agencies digital transformation positioning; defining how the agency supports clients on their journey focusing on a customer-centric approach. Defining requirements to support the transformation across for clients.Worked on development of the Unilever People Data Programme, defining approaches to customer-centric services and data driven marketing activities. Delivery of CRM strategy and content plan. Through 2014-15 was the agency Product Owner for development of marketing platform roadmap to drive digital transformation and innovation Delivery digital strategies across a range of clientsDefined the internal processes for development of need state personas and customer journeys. Worked closely with internal data team to identify unstructured and structured analytics required to support these deliverables. Defined internal model for data usage across campaigns.Manage a team of planners in their delivery of client strategies; manage development processes for complete planning team.

I ran the specialist digital and social media team that supports the agency across all areas of business. The services included:Strategy and Insight: social media audits; trend analysis; audience research; social and digital strategyCreative Execution: development of social media campaigns and content; campaign execution; digital PR and blogger outreachCommunity Management: long and short term community management across social platformsMy responsibilities included: - Develop and implement digital and social communications strategies, plans and creative tactics for clients and pitches across the agency, grounded in behaviours and attitudes of people online. - Manage activities across multiple channels and stakeholders (usually with other agency involvement) to deliver the objectives, such as fan acquisition, consumer engagement or drive to purchase. Develop ROI models to manage such activity. - Manage team of strategists and community managers; manage team P&L. - Work effectively across agency with account teams to support their delivery requirements and identify new and organic growth opportunities. - Maintain knowledge of current best practices, new opportunities and new technologies. Provide leadership, coaching and support on all aspects of digital marketing.

Cross-account expert on social media strategies and tactics for client and internal projects. - Supported existing clients and developed opportunities for new business. - Delivered social media strategies across all aspects of the business; planning and activating tactics to support marketing activities.. - Managed the full project lifecycle for digital content, working with clients, internal teams and external agencies to deliver requirements - Managing the delivery of digital projects

Blogging on digital marketing

Provide consultancy and project management for digital advertising and social media

Working across various clients, my role was to develop social media and digital strategies to aid in the promotion of the brands - Developed and delivered social media strategies for clients, from CPG to pharmaceuticals, from mobile to cause-related groups. Areas covered included content delivery, customer-relationship building, evangelist connections, mobile and gaming tactics. - Provided internal guidance on use of web technologies, such as open source platforms, syndication of content using XML and content management systems. - Worked with partner agencies to ensure strategies support other activities such as search, online advertising, content distribution, email and brand websites. - Provided leadership, coaching and support for internal teams on digital marketing and social media.

Implementation of website and other digital marketing projects for global brand teams

Implementation of process changes and other improvement projects in a Order to Cash environment.

Project team leader for a variety of supply chain projects, including implementation of manufacturing planning systems and order management systems

Manager for all environmental improvement projects at Grain distillery. Implementation of ISO14000

Project Management with responsibility for implementation of 3 instances of quality management systems (ISO9000) and multiple laboratory and production process improvements