Rachel Clemans Email & Phone Number

Jacksonville Beach, Florida, US

Direct responsibility for managing engagement managers, enforcing engagement standards, and overseeing Service Delivery Managers to support the practice’s growth and scalability. Additionally, this role serves as an escalation point for large projects and complex situations and a key member of practice leadership.

Jacksonville Beach, Florida, US

Jacksonville Beach, Florida, US

ServiceNow Engagement Manager

I am an independent travel agent working in partnership with Spring Chicken Travel and Travel Planners International to help create experiences over things. I specialize in cruises and all-inclusive vacations but bring the experience of my own world travels to help create the perfect vacation for each client.

Fairfax, VA, US

Thousand Oaks, CA, US

ITIL Change & Release Management Process Owner. Responsible for the end to end life cycle of the IS Change process and its integrations with other process, frameworks and methodology.IS Audit responsibilities for internal and external audits including quarterly Sarbanes Oxley Audits. Implementing Best Practice Change and Release Management to fit the needs.

Thousand Oaks, CA, US

-Liaises with Stakeholders and technical staff and negotiates appropriate change windows with the service owner. -Promotes process across the enterprise and provides support of Change Management procedures and methodologies.- Assists with improving coordinated and regularly scheduled changes to minimize risks, reduce disruptions and costs of doing.

Lawrence Township, NJ, US

• Develop functional requirements across all GxP and Business Unit areas and ensure learning processes and systems are configured to meet the needs of the business.
• A key part of the yearly LMS Upgrade Project to include User Acceptance Testing.
• Serve as functional subject matter expert escalation point for incidents that cannot be resolved by the Operational Support Tiers.
• Analyze Service Desk metrics and provide advice to Learning Operations Lead for updates to training materials or topics for communications to reduce Service Desk contacts and ensure first call resolution.
• Consult and train Business Unit learning administrators.
• Lead Learning Operations sub-committees (e.g., custom reporting) to determine BU requirements and implement solutions and liaise with third party vendors to ensure final result meets the need of the enterprise learning.

Lawrence Township, NJ, US

• Consult with client groups to understand their specific in-the-moment business requirements and determine appropriate learning administration solution set to meet their need including creation of courses, exams, course.
• Apply knowledge of the Learning Management System (LMS) application to develop and execute learning solutions.
• Ensure client expectations are being addressed during implementation/post implementation and manage communication to stakeholders on any given project, issue or change.
• Participate in Annual LMS Upgrade activities including user acceptance test and training.
• Manage Content Integration requests between clients to upload onto Training Server.
• Manage Workload on team based on volumes.

Glen Allen, Virginia, US

• Provides a full range of administrative and coordination activities for the Learning & Development organization
• Coordinates meetings via on-site, video and teleconferencing.
• Communicates with various audiences regarding learning event details, pre-work assignments, material printing, schedule and/or course changes, and reminders about upcoming sessions
• Partners with training managers in developing and maintaining the training calendar and room scheduling for the Lynchburg site
• Manages courses and learners including registrations, generating course rosters, managing withdrawals and waitlists, and creating reports
• Manages the proper cost reallocation for enrollment and cancellation fees, materials and catering, collaborating closely with business leaders and finance

Lynchburg, VA, US

Experienced Grants ProcessorTraining Specialist which required research and development of new bi-weekly trainings for current employeesResponsibile for New Hire Training Program; Create and update Content and materials and facilitate sessions.Create eLearning biweekly compliance training for current employees.

Contractually assists at Antique/Jewelry Shows

Chicago, IL, US

International and Domestic Flight attendant. Skilled in customer safety and service.

Orlando, FL, US

Customer ServiceTrainer for new ServersBartender

Chicago, IL, US

Mailroom Clerk; Scanned Claims, organized and sorted both ingoing and outgoing mail.

Master Of Arts (M.A.), Human Services Counseling, With An Executive Leadership Focus

International Business Degree (Bachelor Of Science), 2010

High School Diploma, Marketing Program