Rachel Nankivell Email & Phone Number

Melbourne, Vic, Au

Reston, Virginia, Us

Reston, Virginia, Us

Reston, Virginia, Us

Melbourne , Victoria , Au

Experienced in:• Staff and resource management providing clear communication and direction to staff on directives and priority actions• Understanding and adhering to contractual agreements and client expectation management• Monthly reporting of the portfolio on financial, situational and all pending projects• Provide visible leadership to on site personnel, particularly in regards to OH&S compliance, Code of Conduct and personal presentation.• Identify and communicate training requirements, implement training procedures• Maintain the high performance operations of all business sites within the portfolio, through analysis and planning and recognising future site requirements and provide recommendations • Monitor day-to-day site performance. • Liaise with key Clients on matters of reporting and site performance review • Ensure compliance with Company policies and procedures • High-level relationship management with internal and external customers, clients and stakeholders.• Regular, accurate and timely reporting and analysis on site performance to budget• Budget management • Project management

Manchester, Gb

• Multi site management of 6 franchised stores• Accountability of 6 full time managers, 12 part time team leaders and 90 casual staff• Responsible for an area worth $5.2 million in annual sales • Restructure and recruite appropriate management teams• Train, and support management teams to reach operational excellence and maximize productivity; implementing incentives and coaching to achieve Goal• Business planning and goal setting, monitoring and measuring individual and team performance, sales focused, analysis of P&Ls and budget setting.• Communicate and demonstrate high standards in every aspect of customer service and store operations• Facilitation of monthly meetings with the Management team to discuss training needs, encourage networking, marketing ideas and training workshops.• Create policies, procedures, and reorganise business filing systems to increase the efficiency of the businesses, ie team structure, rostering, staffing and maintenance directories.• Prepare and communicate monthly sales targets, encourage management teams to initiate local marketing to increase profitability.• Ensure store compliance in accordance with Boost Juice guidelines. Performing QAR audits and follow up to ensure standards are met consistently.• Lead weekly individual store meetings with management, set weekly focus and follow up to ensure fulfillment.

Manchester, Gb

• Lead a franchise-owned Boost Juice Bar (5-20 staff) • Develop team leaders and team members so as to achieve optimum results in customer experience, Boost procedures, sales growth and profit delivery.• Facilitated staff meetings and communicated store performance and goals.• Personally accountable for store performance in KPI’s, mystery shopper, COG’s, Labour, and sales.• Recruit and train staff for appropriate roles within the team, monitoring individual performance and progression.• Took over operational procedures, created banking filing systems and employee leave policies, including overseeing all 6 stores rostering.

Collecting and collating field data in a viticulture research study