Rachel Raulins Email & Phone Number

Englewood, Colorado, United States

Greenwood Village, Co

Delivered quality service to customers by working to ensure complete understanding of the insurance process. Developed trust by using active listening skills to fully understand customer concerns leading to the best possible solutions.Propelled "above-and-beyond" goal achievement by working with clients to evaluate their property damage concerns on claims up to $100,000.Handled over 100 claims simultaneously using proactive customer communication to provide timely resolution service.Coordinated with internal and external customers, field and external adjusters and other experts to drive the most equitable claim outcomes.Routinely facilitated and participated in crucial conversations and decisions to determine coverage opportunities and limits.

Greater Denver Area

Managed commercial property claims from inception through resolution.Interfaced with insureds, agents, counsel and other related customers while resolving claims issues in the midst of highly stressful conditions.Established action plans based upon claim loss facts, industry best practices and regulatory protocols.

Greater Denver Area

NATIONAL CATASTROPHE TEAMAssured exceptional customer service by leveraging client relationship management skills to win high customer service ratings. Resolved highly complex personal property claims by demonstrating excellent file management, including proper documentation, coverage determination, and estimation of claims damages.Surpassed company goals by working with clients to investigate 50+ property damage claims monthly. Assisted customers during catastrophe situations by promptly and efficiently processing insurance claims while working face to face with customers during major hurricanes and hailstorms.

Cheyenne, Wyoming Area

Performed residential appraisals of single family residences, townhomes, and condominiums.Appraised up to 10 properties per week ranging up to $400,000 in value by analyzing market data, historic/comparable sales, current offers, and pending sales. Leveraged MLS, local real estate offices, FFIEC Geocoding System, county courthouse records, and Bradford Technologies' Clickforms software.

PROPERTY CLAIMS DEPARTMENT Improved claims management operations by leading a team of insurance claim staff. Managed property damage inspections, quality/file reviews, workflow/metrics management, and coverage determinations. Enabled staff success with performance goals and assured the consistency of work quality with property best practices by acting as a technical resource for my team and monitoring file quality.Boosted unit performance and efficiency by managing a team of up to 10 staff. Devised action plans/goals, conducted property damage inspection ride-alongs, and provided feedback to improve staff skills. Increased staff authority levels based on estimating accuracy and consistency.Clarified staff roles and potential contributions to corporate goal achievement through selection to facilitate Knowledge Mapping discussions. Led group discussions with up to 10 personnel from multiple departments while employing mapping techniques with staff ranging from new hires to mid-level performers with 30+ years' tenure.

NATIONAL CATASTROPHE TEAM Streamlined claims management by updating files, ensuring proper documentation, clarifying coverage, and estimating claims damages.Expedited claims management and ensured attainment of all claim goals in the aftermath of multiple hurricanes by managing a Mobile Claim Unit. Met face-to-face with customers, established claims, responded to claim questions, and issued advance payments for living expenses.Strengthened call center operations by serving as Interim Manager with temporary oversight of customer service staff. Responded to staff questions, handled challenging customers, and managed client calls as needed.Improved the performance of new hires on the National Catastrophe Team by serving as a Mentor with new Adjusters. Accompanied Adjusters on inspections, coached them on damage assessments, and helped them investigate coverage and write estimates.

SPECIAL LIABILITY GROUP Oversaw complex commercial environmental liability claims while gaining a solid foundation of environmental/legal issues, strategies, and protocols.Enabled the successful defense of insureds in claims litigation by reviewing, revising, and approving defense litigation bills and ensuring non-duplication of charges. Attended mediations and trials on behalf of accounts and interfaced with defense attorneys to resolve litigation issues and minimize defense costs.Improved the efficiency of financial decision making by maintaining statistical and financial budgets/reserves for several accounts/claims.

Bachelor Of Science - Bs, Political Science And Government

Activities and Societies: Alpha Xi Delta Fraternity/Sorority Obtained B. S. in Political Science and Minor in English.

Bachelor Of Science, Political Science

Activities and Societies: Member of Alpha Xi Delta fraternity/sorority. Bachelor of Science in Political Science with a minor in English.

Appraisal Trainee, Real Estate Appraisal

Paralegal Certification, General Practice Paralegal