Rachel Desantis Email & Phone Number

Fenton, Mi, Us

Fenton, Mi, Us

Fenton, Michigan, United States

As the Co-Founder of QR Clue, Rachel helps lead the charge in creating a unique and immersive experience for vacation rental guests, while also focusing on delivering exceptional value to short term rental property hosts. Rachel oversees a range of responsibilities, including providing concierge-level support to hosts and ensuring smooth fulfillment of the experience kits. Her strategic leadership and passion for innovation drive the development and growth of QR Clue. She strives to help hosts stand out in the competitive vacation rental market with QR Clue to provide an unparalleled guest experience that generates more bookings and increases guest satisfaction.

Remote

Highly visible role centralized in day-to-day operations with a specialized focus in leading the project management team.Managed 400 eLearning development projects totaling over $5 Million in contracts for fortune 500 clients.Built entire company’s day-to-day operational systems and processes from the ground up, including: Learning Management Systems (LMS), Enterprise Resource Planning (ERP), Standard Operating Procedures (SOP), Project Management (PM), Human Resources (HR), Sales/Marketing, Customer Relationship Management system (CRM), File system, and an Accounting system for accounts receivable, accounts payable (A/R & A/P) and revenue forecasting.Led in-house development team along with two large, outsourced teams to ensure stakeholder goals were achieved for each project.

Remote

Led executive team and team of 12 accountants to achieve the COO’s primary goal of growing firm billings and overall revenue while decreasing overhead expenses.Increased client billings by 50% in the first three months with the firm through comprehensive market research and competitor shopping to optimize and align the firm’s services with current industry standards.Decreased overall operating expenses by 40% in the first year through regular audits of vendor contracts and renegotiations, contractor agreements, and software/miscellaneous overhead expenses to recognize inefficiencies resulting in opportunities for cost savings.Architected sophisticated Standard Operating Procedures (SOPs) which outlined diverse functions across departments including HR, Sales, and Marketing, while maintaining meticulous day-to-day accounting best practices to ensure the firm's operational integrity.

Remote

Provided multifaceted support to enable the CEO's strategic vision by proactively identifying operational inefficiencies and ensuring alignment with company objectives to achieve quarterly and annual goals.Maintained CEO's organizational efficiency, ensuring consistent alignment and execution of his vision and goals.Created infrastructure and framework for new product development resulting in over $1 Million in sales revenue within first three days of launch.Built a dedicated customer service department to cater to an expanding email subscriber base effectively monitoring essential key performance indicators (KPIs) and metrics.