Rachel Guest

Rachel Guest Email and Phone Number

Public Health nerd searching for opportunities to improve systems and empower communities @ NextGen Healthcare
irvine, california, united states
Rachel Guest's Location
Pittsburgh, Pennsylvania, United States, United States
About Rachel Guest

I am passionate about process improvement, community health promotion, and policy analysis. My academic training and professional experience allows me to view systems analytically and with a growth mindset for continuous improvement. I excel at communicating complex topics and data in a manner appropriate for my audience. With a talent for problem solving and a curious nature, I strive to enhance my skills in compliance, quality management, and project management. I am currently continuing my education in LEAN Six Sigma training and health policy analysis.

Rachel Guest's Current Company Details
NextGen Healthcare

Nextgen Healthcare

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Public Health nerd searching for opportunities to improve systems and empower communities
irvine, california, united states
Website:
nextgen.com
Employees:
2974
Rachel Guest Work Experience Details
  • Nextgen Healthcare
    Specialist I, Implementations
    Nextgen Healthcare Jun 2024 - Present
    Pennsylvania, United States
  • Starbucks
    Shift Supervisor/Barista Trainer
    Starbucks Nov 2017 - Jun 2024
    Gilbert, Az
    Addressed gaps in knowledge caused by cafe closures during the pandemic by ensuring all partners understand refill policies and standards for serving customers with for-here-ware leading to increase customer presence in cafeImproved customer connection ratings through role modeling, resolving conflict, and brainstorming solutions with partners and leadership; resulted in store exceeding profit projections in Q1 2024 and leading district in salesDeveloped new baristas and supervisors by celebrating strengths and coaching through challenges with empathyModeled positive attitudes and behavior towards change by diverting persistent negative conversations to more positive outcomes or solutions
  • A New Leaf
    Strategic Initiatives Intern
    A New Leaf Aug 2023 - Dec 2023
    Mesa, Arizona, United States
    Developed educational materials for housing services specialists to increase knowledge and employee engagement with an electronic referral system, improving interoperability between community-based organizations and health servicesCompleted formal literature review to research the implementation challenges and successes of cross-sector referral systems and the structural factors that influence employee motivation and engagementAnalyzed referral data and pre/post surveys of employee attitudes towards referral system to determine impact of educational materials; found statistically significant improvements to willingness to engage with and perceptions of usefulness of referral systemPresented key findings and recommendations to Leadership to support sustainability of referral system
  • Blood Systems Inc.
    Supervisor Of Resource Development
    Blood Systems Inc. Oct 2009 - Oct 2017
    Phoenix, Arizona Area
    Completed 3 process improvement projects where critical issues required process analysis across 4 departments to align the limitations of new software with process workflowsGuided team through restructure of responsibilities in 2015; implemented LEAN Six Sigma and Operational Excellence principles and metrics within new Resource Development department to improve efficiency and accuracyManaged team overseeing daily review of donor health history records, document control, and deviation managementPerformed root cause analysis of donor collections deviations, internal audits of donor health history records, and investigations of donor adverse eventsProvided on-call support as Medical Director liaison for 200 employees at blood centers, laboratories, and customer call centers in Arizona and NevadaTrained staff in deviation management and donor collection processes for newly acquired blood centers across the Western region
  • Blood Systems Inc.
    Assistant Donor Care Supervisor
    Blood Systems Inc. Jan 2008 - Oct 2009
    Phoenix, Arizona Area
  • Blood Systems Inc.
    Donor Care Specialist
    Blood Systems Inc. Nov 2005 - Jan 2008
    Flagstaff And Scottsdale, Arizona

Rachel Guest Education Details

Frequently Asked Questions about Rachel Guest

What company does Rachel Guest work for?

Rachel Guest works for Nextgen Healthcare

What is Rachel Guest's role at the current company?

Rachel Guest's current role is Public Health nerd searching for opportunities to improve systems and empower communities.

What schools did Rachel Guest attend?

Rachel Guest attended Arizona State University, Rio Salado College, Northern Arizona University.

Who are Rachel Guest's colleagues?

Rachel Guest's colleagues are Jill Hennrich, Glenda Gonzales, Lpt, Vipul Kumar, Brendan Booliang, Ray Strahan, Madison Sarmiento, Lauren Vadeboncoeur.

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