* Organized the implementation of renewable energy programs in response to a state law for a Fortune® 125 Energy and Utility Company. Ensured that milestones, dependencies, and risks were identified and tracked across multiple lines of business, legal, regulatory, stakeholder outreach, and corporate communications. Fostered communication and coordination amongst internal stakeholders to ensure coordinated and timely program filings to the state utility commission. Aided in the development of product and program design of Solar Rebate and Community Solar programs.* Served as the project manager for a new operational metrics team for a large international insurance brokerage and risk advisory firm. The project developed a metrics dashboard that displayed all operational metrics in a standard format, established a single data repository, and laid the groundwork for the implementation of a business intelligence tool. Led daily team huddles, managed and tracked issues, risks, and decisions, and tracked progress against the plan. * Served as a Project Manager that supported a Fortune® 125 Energy and Utility Company’s Strategy Execution Office (SEO) that was tasked with implementing the company’s 15-year strategy. Acted as a liaison between the SEO and the Transmission and Distribution planning teams.* Supported Fortune® 50 Financial Institution in managing the annual mandatory training roll out to over 40,000 employees. Reviewed and mapped processes and created templates to streamline the process in which course assignment information was communicated across the organization.* Served as the Program Manager for the QC FinTech and RevTech Labs Accelerator Programs. Managed the recruiting, onboarding, curriculum development, schedule, and sponsor, investor, program alumni, and community outreach and engagement.

* Lead the operations of a fast growing start up that brokered same day deliveries in 43 states and 1200 cities.* Managed a staff of 30 managers, analysts, and dispatchers that supported a 24/7/365 operation.* Implemented and built an organizational structure, processes and procedures and identified company staffing needs that supported 285% revenue growth and 250% order volume growth in the first year. * Analyzed data to determine company pricing strategy, margin goals, vendor effectiveness and timeliness, and other areas to focus improvement and efficiency efforts.* Lead and managed the transition from outsourcing after-hours order handling and calls to handling all orders and calls 24/7/365 in house; this included implementing a new phone system, call flow, queue management, and strategic reporting.* Created reports for the board of directors, investors, executive leadership, and core customers.

* Identified and managed the desired outcomes and key performance indicators for a Fortune® 50 retailer’s enterprise-wide change initiative that altered the way the retailer sold non-carry with products and services.

* Identified, outlined, and communicated current and future state capabilities of an enterprise-wide change initiative that supported omni-channel sales and services for a Fortune® 50 retailer.

* Lead requirements gathering efforts for a $600 million transformational effort that centralized the process of evaluating and admitting, immigrants to the United States, utilizing custom developed case management software and a paperless case adjudication process. This included producing process maps and requirements illustrating the adjudication process of the case lifecycle, which defined the decision steps on an immigrant benefit request.* Identified and documented transitional manual workarounds needed and organizational impacts resulting from the new operating environment.* Lead the development of business rules for a program that sought to improve the permanent change of station (PCS) process and experience for military service members, government civilians, and their families. The program changed the process of selecting a personal property carrier provider based on price and moved towards a rule set that considered price and customer service scores.

* Managed a database of Army equipment covering 52,000 items, enabling military branches and government agencies to efficiently move equipment.

* Completed a prestigious 17-month training program for advancement into high grades within Government Schedule (GS) system.* Trained at two military installations (Army and Air Force) in unit movement, personal property, air movement, customer service, freight terminal operations, freight rates, routing of freight, government bills of lading, hazardous and sensitive materials, and supply operations. * Completed Transportation Officer Basic Course as a civilian. Graduated as the top graduate out of 30 US Army second lieutenants and civilians in the class. Led platoons and worked as part of a team in field and classroom exercises.