Rachel Disselkamp Email & Phone Number

Denver, Co, Us

Minneapolis, Mn, Us

Serve as a Platform evangelist | Enforce roadmap rigor | Ensure that product and engineering achieve our goal of implementing service oriented architecture ready for scale.

San Francisco, Ca, Us

-- Acting as Sr. Product manager, directs and mentors product owner, designer, & 8-person engineering team in Vietnam-- Brought a clinician scheduling product from 0-to-1 targeting the home healthcare market; first product built using our own platform technology-- Negotiated partnership contract with Cerner for Hospital-at-Home combined product market play and designed supporting functional architecture (HL7/FHIR) -- Led a 12-week go-to-market (GTM) and sales enablement program for new product; generated $2.4M pipeline in less than 3 months-- Reduced average implementation timeline by 300% and created a standardized 16-week onboarding and support program-- Serves as executive sponsor on key projects managing cross-team product deliverables, technical dependencies, budgets, and customer scope

San Francisco, Ca, Us

- Assessed and identified gaps and opportunities to improve customer lifetime value and customer acquisition costs for current customers on custom enterprise applications - Responsible for defining the POV and strategy of healthcare product solutions. This includes the scope, design, and positioning of new healthcare-centric products that solve issues related to: patient/client availability, resource route optimization, skills matching, authorization-appointment validation, EHR integration (HL7, FHIR), and more- Conducted market research to establish and drive the Healthcare Go-To-Market strategic business plan with clear pathways to revenue targets across target account strategies, industry solutions, partnerships and marketing.- Enables Sales on the Healthcare industry messaging, solutions and resources available, developing high touch and at-scale sales programs, and partnering with global sales teams to seed and advance strategic solution-based opportunities- Defines product value levers and how they will be measured in context of OKRs and operating metrics- Presents to large customer audiences and builds credibility with CxOs. Proven track record of and passion for building relationships with sales teams as a trusted advisor on account strategy and strategic opportunities- Executive sponsor for critical enterprise customer accounts throughout customer lifecycle. This includes conducting pre-sales discovery and assessment, leading implementation scoping workshops, and long-term customer support. - Co-Host on The Modern Workforce podcast, contributor to our blog and other PR opportunities, public speaker (HIMSS, HHCN+), subject matter expert on workforce management, labor optimization, schedule fairness/predictability

Minneapolis, Mn, Us

Supporting the business in product positioning, market awareness, digital strategy, commercial viability, competitive insight, and sales enablement.

Minneapolis, Mn, Us

As part of the Enterprise group, I help large clients (6000+ employees) find solutions to common workforce issues, such as retention, turnover, engagement, absenteeism, work-life balance, and FLSA compliance.

Louisville, Co, Us

● Conducts self-guided research and collaborative discovery with diverse groups and competing interests (development and product, sales and marketing) to identify gaps and issuesExample: educational programs were poorly adopted due to lack of in-app visibility and accessibility; resulted in leading RFP process to procure in-app contextual help tool ● Wrote and socialized internal business case, ROI analysis, and communication plan for WalkMe; tool assists with customer onboarding, feature adoption, and app utilization for 40,000+ users● Provides technical expertise and strategic guidance on knowledge management technology, process, & workflow requirements, esp. when upgrading current state or integrating with other tools (experience with Salesforce, Confluence, NetExam LMS, Gainsight, WalkMe)● Proposed, designed, and tested Salesforce wizard that identifies intervention points, potential implementation delays, and satisfaction warning signs 90 days earlier; now can anticipate customer needs using buyer qualification data, product utilization milestones, and customer maturity curve status

Louisville, Co, Us

● Conducted a 4-month Customer Experience Project to evaluate the effectiveness and sustainability of an annual customer certification program; ultimately removed a liability of up to $170,000 per year ○ Included creating interview questionnaires, cross-sectional and longitudinal surveys; gathering primary information via in-depth interviews and group surveys○ Analyzed this data using statistical modelling and conducted follow-up with constituents ○ Reviewed secondary data on best practice for certification programs and ROI for vendors○ Outcome was to eliminate annual renewal (remove liability), sunset program in phases and measure “certification” status on more diverse and qualitative metrics ● Conducted primary source questionnaires to measure customer pulse, combining that with quantitative system data from educational materials to determine satisfaction and concern

● Started a product and services business around industry certification, and used a series of metrics from workforce management / HCM systems and data to improve employee turnover, absenteeism, and engagement in hourly environments● Created 1-, 3-, and 5-year Sales and Marketing Plans and supporting sales playbooks, buyer personas, go-to-market strategies, kill sheets to support 25% year-over-year growth● Consulted multiple vendor sales, implementation, and consulting teams on SaaS solution selling (Challenger Sale), services differentiation, effective demoing and discovery pre-sales work ● Developed and delivered training program (including 14 hours of eLearning) on workforce management topics ranging from workforce analytics to payroll leakage to global audiences○ This included sourcing, hiring, and managing several contract-based teams (e.g., voice actors, editors)● Collaborated and consulted with Office of the White House on leveraging Schedule Equilibrium training program and metrics package as part of Fair Labor Scheduling Acts (state and federal levels). ● Recruited and led a team of 12 subject matter experts (academics, business owners, WFM practicing professionals) to design, write, edit, and psychometrically analyze a 125-question multiple choice certification exam (CWAM) using item writing and statistical analysis best practices● Wrote white paper series and case studies that presented compelling insights related to workforce management technology and data to membership base and later, market at large ● Presented and spoke at user group meetings, executive panels, and industry and vendor conferences to audiences up to 30,000 (NRF’s Big Show Conference)○ Awarded the National Retail Federation’s “Launch Pad Feature Vendor” designation ● Designed and wrote copy for corporate website; managed and maintained all external corporate communication (e.g., email campaigns, blog postings, Twitter account)

● Performed roles of researcher, interviewer, ghostwriter, and editor, to enrich content and incorporate individual voices and sections into the larger context of a comprehensive textbook● Partnered with John Wiley & Sons, Inc. Publishing and was the project management liaison with production, editorial, and graphic design teams and authors over an 8-month production schedule ○ Managed time and resource constraints, content and visual deliverables, and citation approvals ○ Managed both author timelines and publisher deadlines to ensure an on-time publish date● Ensure a consistent voice among all the contributors and delivered a final product that was cogent and met the industry publishing standards

Us

● Performed small business marketing efforts and customer satisfaction surveying● Experience with accounting, collecting and assessing data, running tests and surveys● Performed schedule coordination for executive and organization of events, meetings, lunches, etc.● Responsible for bookkeeping and accounting using QuickBooks

● Individually raised nearly $125,000 in donations during tenure ● Responsible for making cold calls to alumni and establishing immediate rapport ● Strong call solicitation skills; secured sponsorship from variety of donors● Rapid success and sales propelled role to a premier call list of important donors ● Assisted program managers in creating project goals and evaluating caller reward programs