Rachel Magee Email & Phone Number

Mountlake Terrace, Washington, United States

Provide a first-call resolution. By applying Premera’s core values and competencies, provides inbound and outbound customer service support while ensuring the delivery of accurate, complete, and timely information. We also provide excellent customer service that will ensure that the customers feel they have received the level of support they expect. As well we conduct research to provide claims status, investigate routine questions, escalate all call issues as required, and thoroughly document… Show more Provide a first-call resolution. By applying Premera’s core values and competencies, provides inbound and outbound customer service support while ensuring the delivery of accurate, complete, and timely information. We also provide excellent customer service that will ensure that the customers feel they have received the level of support they expect. As well we conduct research to provide claims status, investigate routine questions, escalate all call issues as required, and thoroughly document all customer interactions. Are accountable for inbound and/or outbound phone-based customer service; provide first call and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information.Follow-up, resolve and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Follow-up on pended items and route incoming paperwork to correct departments for completion. Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. Performs with reliable and consistent behaviors, performance goals and metrics, and attendance. As well as other duties as assigned. Show less

Frisco, Texas, United States

Verifying titles: Verify ownership and ensure all required documentation is complete and accurate. Processing title applications and ensuring that all information is complete.Preparing documents: Preparing legal transfer documents, tax and title documents, and Certificates of Origin Managing records: Managing and maintaining vehicle registration and title records Verifying funds: Verifying that funds have been collected and the correct lienholder paid off Preparing payoff checks:… Show more Verifying titles: Verify ownership and ensure all required documentation is complete and accurate. Processing title applications and ensuring that all information is complete.Preparing documents: Preparing legal transfer documents, tax and title documents, and Certificates of Origin Managing records: Managing and maintaining vehicle registration and title records Verifying funds: Verifying that funds have been collected and the correct lienholder paid off Preparing payoff checks: Preparing payoff checks for new vehicles and trade-ins Maintaining a system: Maintaining a system to verify out-of-state titles High Attention to detail, Communication and presentation abilities, Ability to remain productive under difficult conditions, and Ability to follow complex instructions. Show less

United States Frisco Tx

Plano, Texas, United States

Customer Service Specialist

5916 Stone Creek Dr, The Colony, Tx 75056

Customer Service Specialist

Highland Village, Texas, United States

Pharmacy SpecialistsAdministration Administrative Assistant/Receptionist (6/16/2020 -04/02/2021)Engaged patients to collect and process patient copays.Followed up with patients to setup payment plans.Updated patient records in CPR+ application.Ensured medications were ready by printing labels, getting signed documents to delivery.Pre-admitted patients into our system.Also acquired Home Health for patients.As the receptionist, routed incoming calls and… Show more Pharmacy SpecialistsAdministration Administrative Assistant/Receptionist (6/16/2020 -04/02/2021)Engaged patients to collect and process patient copays.Followed up with patients to setup payment plans.Updated patient records in CPR+ application.Ensured medications were ready by printing labels, getting signed documents to delivery.Pre-admitted patients into our system.Also acquired Home Health for patients.As the receptionist, routed incoming calls and answered patient questions in a professional manner.Received and signed for packages, meet and greeted all people who entered the building.Due to Covid 19 policies, no visitors unless they had an appointment.Showed up every day with a professional appearance.Uploaded documents and got those documents signed and returned.Proficient with Formstack. Able to maneuver CPR+ and enter all information into the system.I was also assistant to all 5 Intake ladies.Created agreement for service, informed consent, supply consent, there required HIPPA forms.On pre admit got patients email address or cell to send out Formstack.Build all the documentation binders and red folders with our HIPPA and how to administer medications each day.Built over 100 binders/red books in a week. Show less

Frisco Tx

Versatile, results-oriented, real estate sales professional whom demonstrates customer service excellence, business acumen, and strategic planning ability. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal, and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Core competencies include: Utilized Microsoft Office including Word, Excel, and Outlook.Information… Show more Versatile, results-oriented, real estate sales professional whom demonstrates customer service excellence, business acumen, and strategic planning ability. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal, and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Core competencies include: Utilized Microsoft Office including Word, Excel, and Outlook.Information management software.Use of office equipment (fax machines, copiers, etc.)Use of Multi-line phone systems.Extensive use of verbal and written communication.Demonstrated customer focus through means of active listening. Displayed a high level of professionalism.Attention to detail of every line in every document.Attention to organization and planning of client meetings and Open Houses.Handling pressure and tolerating stress in large groups of people. Demonstrated Initiative in getting out and getting clients to call. Multitasking able to handle clients and keeping personal life separate. Used problem-solving to resolve client issues.Prioritizing work, family and free time.Time Management thru time blocking.Tying approximately 30WPM.Holding and continuing contact with Clients.Property Sales/ Marketing.Client Analysis.Prospecting for New Clients.Operational Management.Contracts/ Leases.Escrow/ Titles.Market Research.Customer Service. Show less

Dallas Metroplex

Plano, Texas, United States

Clerical support to 3 business lines in the insurance company.Worked the mail. I opened and scanned in all mail attached it to the clients account.Sent out all mail for our coordinators. Sorted all incoming mail and placed in each marketer’s basket.Sorted and sent out mail for the whole building all 3 lines of business.Entered the incoming checks to the appropriate accounts.Verified all the information we sent out for billing was received and entered to the correct line of… Show more Clerical support to 3 business lines in the insurance company.Worked the mail. I opened and scanned in all mail attached it to the clients account.Sent out all mail for our coordinators. Sorted all incoming mail and placed in each marketer’s basket.Sorted and sent out mail for the whole building all 3 lines of business.Entered the incoming checks to the appropriate accounts.Verified all the information we sent out for billing was received and entered to the correct line of business.Entered the scanned documents to the correct accounts and did the billing for each account. Hallmark was 3 months behind in billing in all 3 lines when I started. I was able to help get the company to only be 2 months behind in my short time there. Show less

Frisco Texas

Qualified Real Estate Administrative Assistant with experience in residential real estate. Proficient in numerous software packages used for graphics presentations spreadsheets and contact management. With a strong work ethic industry experience and the ability to multitask would be a productive team member. Core competencies include:Implement strategic and tactical sales and marketing avenues to develop major accounts.Resolve client concerns while maintaining solid policy… Show more Qualified Real Estate Administrative Assistant with experience in residential real estate. Proficient in numerous software packages used for graphics presentations spreadsheets and contact management. With a strong work ethic industry experience and the ability to multitask would be a productive team member. Core competencies include:Implement strategic and tactical sales and marketing avenues to develop major accounts.Resolve client concerns while maintaining solid policy enforcement and high standards of property maintenance.Produce marketing materials and advertisements boosting sales.Coordinated executive administration and marketing campaigns in real estate development.Worked directly within development departments and as general contractor involved in projects from ground up resulting in deep understanding of project functions increasing overall productivity.Assisted in coordination and communication with architects and brokers in acquisitions efforts.Monitored and maintained deposit payments and closing of escrow schedule.Interviewed clients to determine property needs and purchasing budgets.Organized and tracked prospective land purchasing opportunities.Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required.Prepared forms and other documents related to sales renewals leases and exclusive agencies.Managed contact database.Created marketing brochures and postcards.Created maintenance work orders.Assisted in the preparation of eviction paperwork when necessary.Answered phones distributed incoming mail and operated basic office equipment.Provided clerical support to agents and brokers.Scheduled closing dates.Secured public information about a property. Show less

Dallas, Texas

I shop Krogers stores and deliver the grosery's to there home.

Frisco, Little Elm

Frisco Texas

Provide a positive first impression inclusive of a warm, inviting greeting—serve as a brand ambassador by providing an excellent guest experience. Ensure all items are rung up correctly while maintaining a cheerful, courteous disposition. Ensure all breads and baked goods are prepared according to La Madeleine Country French Cafe’s standards. Ensure the Clients enjoyable experience be it to-go or dining in restaurant. Core competencies include: Prepare recipes and ingredients used to… Show more Provide a positive first impression inclusive of a warm, inviting greeting—serve as a brand ambassador by providing an excellent guest experience. Ensure all items are rung up correctly while maintaining a cheerful, courteous disposition. Ensure all breads and baked goods are prepared according to La Madeleine Country French Cafe’s standards. Ensure the Clients enjoyable experience be it to-go or dining in restaurant. Core competencies include: Prepare recipes and ingredients used to create menu items. Prep cutting, chopping mixing, weighing, baking, pastry preparation, and various other tasks related to food production. Ensure complete compliance to food safety standards, recipes and procedures. Rotate products to ensure shelf life is respected and organizing storage and walk-in is clean and sanitize workstation, utensils and equipment throughout the day. Ensure that all foods used in preparation meets specifications for quality, shelf life and brand. Produce all items to recipe specifications within the standard preparation time frame. Perform opening and closing shift duties for bakery and prep stations. Assist in answering business telephone. Work in a busy environment, under pressure while maintaining a high level of customer service and correcting any guest food issues. Keep updated and knowledgeable on all recipe changes. Communicate with all positions including management throughout the shift regarding product issues, such as “shortages” and “outs” and product par levels. Lift and carry sacks and cases of up to 30 pounds. Work with different types of kitchen equipment including, but not limited to: convection ovens, stand mixers, knives, propane torch and pastry bags. Passed all required recipe and food quality tests. Show less

1039 N. I-35 Suite 306 Carrollton Tx. 75006-3875

http://www.dmfbms.com/ Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. Also responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well… Show more http://www.dmfbms.com/ Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. Also responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. Core competencies Include:Enhances effectiveness of company by supporting Owner and employees with office information managementProcess purchase orders, receipts, invoices, payments utilizing QuickBooks 2012.Organizes, prioritizes and multi-tasks steady flow of work by reading and routing correspondence through Outlook; collecting information; and communicating with management. Process weekly Payroll.Responsible for greeting clients, in person or on the telephone; answering all incoming calls and handling or referring inquiries.Maintains office supplies inventory.Contact vendors to find parts, best price available and place orders.Maintains confidence and protects operations by keeping information confidential and all customer, vendor, and employee files up to date.Prepares reports by collecting information and entering them into QuickBooks 2012Manages the process for all employee drug tests.Able to work as a team player as well as individually with the ability to make good business decisions. Show less

Coppell Tx

Provide global support for company technology users on a variety of technology support issues. Assigned to Support the Raytheon employees from password resets to VPN issues Good verbal and written communication skills, Ability to troubleshoot and multi-task. Core competencies Include:Provide support for Lotus Notes including, but not limited to, initial configuration, mail file replication, archiving and break fix troubleshooting.Advanced remote access support in all areas such as home… Show more Provide global support for company technology users on a variety of technology support issues. Assigned to Support the Raytheon employees from password resets to VPN issues Good verbal and written communication skills, Ability to troubleshoot and multi-task. Core competencies Include:Provide support for Lotus Notes including, but not limited to, initial configuration, mail file replication, archiving and break fix troubleshooting.Advanced remote access support in all areas such as home networking, account management as well as radius server troubleshooting for the corporate network.Assist clients via phone with desktop related issues ranging from Lotus Notes issues, Office application usage to recovering machines from fatal errors. Page on call support personnel as well as account management in order to ensure quick resolution to high priority outages.Documented call summary with problem and resolution into the Remedy front-end database system.Submitted procurement request through the E-Service database request system.Supported applications include, but are not limited to:PeopleSoft account administration and application troubleshootingSAP account administration and how-to usage supportAll versions of MS Office and MS Windows Show less

Executes day-to-day behaviors, processes, & strategies of operations function; ensuring friendly, accurate, & efficient service. In service of the customer and in accordance with SOP, handles cash, credit card processing, branded payment strategy execution, gift card sales/redemptions, dotcom sales & fulfillment, and returns & exchanges. Started as a casher and worked from that to Administrative Senior. Core Competencies include: Maintained employee scheduling and workflow… Show more Executes day-to-day behaviors, processes, & strategies of operations function; ensuring friendly, accurate, & efficient service. In service of the customer and in accordance with SOP, handles cash, credit card processing, branded payment strategy execution, gift card sales/redemptions, dotcom sales & fulfillment, and returns & exchanges. Started as a casher and worked from that to Administrative Senior. Core Competencies include: Maintained employee scheduling and workflow managementPerformed daily status report aggregation for department budget statisticsAssisted in-house technical support team on the floor to resolve clients basic troubleshooting issuesExhibited techniques that successfully mitigated client dissatisfaction without compromising company policies and proceduresPerformed quality control when receiving potential returns to indemnify the interests of Best BuyManaged financial reporting for individual representative POS systems as well as preparation and reconciliation of night deposits on a daily basis. Maintained employee scheduling and workflow managementPerformed daily status report aggregation for department budget statisticsAssisted in-house technical support team on the floor to resolve clients basic troubleshooting issuesExhibited techniques that successfully mitigated client dissatisfaction without compromising company policies and proceduresPerformed quality control when receiving potential returns to indemnify the interests of Best BuyManaged financial reporting for individual representative POS systems as well as preparation and reconciliation of night deposits on a daily basis. Show less

Real Estate/ Realtor License

Currently Enrolled to get my Real Estate License in Texas or Realtor License

Some, Business Administration And Management, General

High School Diploma