Senior Human Experience Program Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
Rachel Fetchko Email & Phone Number
Passionate about all things Employee Experience and L&D! | Recognition, Performance Development, Voice of the Employee
at
Workhuman
1 work email found
@workhuman.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Passionate about all things Employee Experience and L&D! | Recognition, Performance Development, Voice of the Employee
Location
Washington Dc-Baltimore Area, United States
Who is Rachel Fetchko? Overview
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Quick answer
Rachel Fetchko is listed as Passionate about all things Employee Experience and L&D! | Recognition, Performance Development, Voice of the Employee at Workhuman, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a work email signal at workhuman.com and a matched LinkedIn profile for Rachel Fetchko.
Rachel Fetchko previously worked as Senior Human Experience Program Manager at Workhuman and Manager, Customer Success at Workhuman. Rachel Fetchko holds Bachelor’S Degree, Marketing And Advertising from York College Of Pennsylvania.
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*@workhuman.com
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Profile bio
About Rachel Fetchko
🌟 Senior HR Program Manager | Global Recognition, Performance Development, and Employee Survey Specialist 🌟I am a seasoned Senior Employee Experience Program Manager with a proven track record of transforming workplace dynamics through people-centric projects. As the owner of Workhuman's Global Recognition, Performance Development, and Employee Survey tools, I have effectively partnered with Executive Leadership to ensure that Workhuman's Employee Experience initiatives align seamlessly with the company's strategic goals.Some key achievements include:🌐 Leading and managing a robust global recognition program spanning diverse geographies.💡 Spearheading the global launch of a bi-annual performance review process. 📊 Launching a company-wide employee survey process to provide business partners and department leaders with deeper insights, and ensure HX is investing in the right experiences.
Current workplace
Rachel Fetchko's current company
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9 roles
Rachel Fetchko work experience
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Oct 2022 - Jun 2023
Customer Success Team Lead
- Mentor a team of Customer Success Managers on building value in our products, driving adoption, and solving customer problems- Build and foster relationships with key decision makers and stakeholders across multiple customer teams- Onboard and train new hires on key product features, the organization and its structure, culture, vision, mission and values- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service- Act as a point of escalation internally and to clients, bringing a mature approach to resolve issues- Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering
Sep 2021 - Oct 2022
Senior Customer Success Manager
Jun 2021 - Sep 2021
Customer Success Manager
-Build strong customer relationships by maintaining high levels of engagement, adoption, and communication -Advise customers on the best practices for designing, implementing, and scaling their recognition and performance management programs -Perform regular business reviews and analysis of customer accounts to prioritize areas of growth -Work cross-functionally to address customer feedback and deliver creative solutions to pressing issues
Jul 2019 - Jun 2021
Customer Success Specialist
-Supporting the day-to-day operations for a book of business totaling over $100 million dollars-Prioritizing and driving resolution on escalated customer issues-Communicating with the customer program team and resources to identify, assign and deliver customer specific program requirements-Delivering regular reporting on customer specific activities -Providing critical feedback to Workhuman teams to help improve the overall experience and product
Aug 2018 - Jul 2019
Customer Success Coordinator
Jan 2018 - Aug 2018
Senior Customer Success Associate
-Promoted after five months for excellent account management record and consistent achievement of team targets.-Work closely with executive team members to develop tools, processes and best practices to grow the Atlanta, Chicago, and Boston markets-Expand current accounts and renew expired accounts to increase bookings and drive revenue -Lead initiatives to bring eye exams to Boston and Atlanta Public Schools -Train and onboard new hires
Oct 2017 - Jan 2018
Customer Success- Atl, Chi
-Oversee the day to day operations for 125+ Atlanta, Chicago, and Boston accounts, including fortune 500 clients -Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction-Increase bookings by expanding current accounts and renewing expired accountsAccomplishments:- Increased Q3 2017 utilization from 65% to 95% by expanding accounts in Atlanta, Chicago, and Boston-Worked alongside the on-site medical teams to achieve a Net Promoter Score of 89 in September 2017
May 2017 - Oct 2017
1 education record
Rachel Fetchko education
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York College Of Pennsylvania
FAQ
Frequently asked questions about Rachel Fetchko
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What company does Rachel Fetchko work for?
Rachel Fetchko works for Workhuman.
What is Rachel Fetchko's role at Workhuman?
Rachel Fetchko is listed as Passionate about all things Employee Experience and L&D! | Recognition, Performance Development, Voice of the Employee at Workhuman.
What is Rachel Fetchko's email address?
AeroLeads has found 1 work email signal at @workhuman.com for Rachel Fetchko at Workhuman.
Where is Rachel Fetchko based?
Rachel Fetchko is based in Washington Dc-Baltimore Area, United States while working with Workhuman.
What companies has Rachel Fetchko worked for?
Rachel Fetchko has worked for Workhuman and 2020 On-Site.
How can I contact Rachel Fetchko?
You can use AeroLeads to view verified contact signals for Rachel Fetchko at Workhuman, including work email, phone, and LinkedIn data when available.
What schools did Rachel Fetchko attend?
Rachel Fetchko holds Bachelor’S Degree, Marketing And Advertising from York College Of Pennsylvania.
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