Rachel Fetchko Email and Phone Number
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🌟 Senior HR Program Manager | Global Recognition, Performance Development, and Employee Survey Specialist 🌟I am a seasoned Senior Employee Experience Program Manager with a proven track record of transforming workplace dynamics through people-centric projects. As the owner of Workhuman's Global Recognition, Performance Development, and Employee Survey tools, I have effectively partnered with Executive Leadership to ensure that Workhuman's Employee Experience initiatives align seamlessly with the company's strategic goals.Some key achievements include:🌐 Leading and managing a robust global recognition program spanning diverse geographies.💡 Spearheading the global launch of a bi-annual performance review process. 📊 Launching a company-wide employee survey process to provide business partners and department leaders with deeper insights, and ensure HX is investing in the right experiences.
Workhuman
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Senior Human Experience Program ManagerWorkhuman Jul 2023 - PresentFramingham, Massachusetts, Us
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Manager, Customer SuccessWorkhuman Oct 2022 - Jun 2023Framingham, Massachusetts, Us-Manage a team of four Customer Success Managers
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Customer Success Team LeadWorkhuman Sep 2021 - Oct 2022Framingham, Massachusetts, Us- Mentor a team of Customer Success Managers on building value in our products, driving adoption, and solving customer problems- Build and foster relationships with key decision makers and stakeholders across multiple customer teams- Onboard and train new hires on key product features, the organization and its structure, culture, vision, mission and values- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service- Act as a point of escalation internally and to clients, bringing a mature approach to resolve issues- Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering
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Senior Customer Success ManagerWorkhuman Jun 2021 - Sep 2021Framingham, Massachusetts, Us
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Customer Success ManagerWorkhuman Jul 2019 - Jun 2021Framingham, Massachusetts, Us-Build strong customer relationships by maintaining high levels of engagement, adoption, and communication -Advise customers on the best practices for designing, implementing, and scaling their recognition and performance management programs -Perform regular business reviews and analysis of customer accounts to prioritize areas of growth -Work cross-functionally to address customer feedback and deliver creative solutions to pressing issues
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Customer Success SpecialistWorkhuman Aug 2018 - Jul 2019Framingham, Massachusetts, Us-Supporting the day-to-day operations for a book of business totaling over $100 million dollars-Prioritizing and driving resolution on escalated customer issues-Communicating with the customer program team and resources to identify, assign and deliver customer specific program requirements-Delivering regular reporting on customer specific activities -Providing critical feedback to Workhuman teams to help improve the overall experience and product
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Customer Success CoordinatorWorkhuman Jan 2018 - Aug 2018Framingham, Massachusetts, Us
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Senior Customer Success Associate2020 On-Site Oct 2017 - Jan 2018Boston, Ma, Us-Promoted after five months for excellent account management record and consistent achievement of team targets.-Work closely with executive team members to develop tools, processes and best practices to grow the Atlanta, Chicago, and Boston markets-Expand current accounts and renew expired accounts to increase bookings and drive revenue -Lead initiatives to bring eye exams to Boston and Atlanta Public Schools -Train and onboard new hires -
Customer Success- Atl, Chi2020 On-Site May 2017 - Oct 2017Boston, Ma, Us-Oversee the day to day operations for 125+ Atlanta, Chicago, and Boston accounts, including fortune 500 clients -Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction-Increase bookings by expanding current accounts and renewing expired accountsAccomplishments:- Increased Q3 2017 utilization from 65% to 95% by expanding accounts in Atlanta, Chicago, and Boston-Worked alongside the on-site medical teams to achieve a Net Promoter Score of 89 in September 2017
Rachel Fetchko Education Details
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York College Of PennsylvaniaMarketing And Advertising
Frequently Asked Questions about Rachel Fetchko
What company does Rachel Fetchko work for?
Rachel Fetchko works for Workhuman
What is Rachel Fetchko's role at the current company?
Rachel Fetchko's current role is Passionate about all things Employee Experience and L&D! | Recognition, Performance Development, Voice of the Employee.
What is Rachel Fetchko's email address?
Rachel Fetchko's email address is ra****@****aol.com
What schools did Rachel Fetchko attend?
Rachel Fetchko attended York College Of Pennsylvania.
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