Rachel Douse Email & Phone Number

- Coordinate the Territory Monthly Business Review (MBR) to accurately track and report new and renewal leasing.- Support and train Third Party Brokers on pipeline tools and reporting, along with periodic portfolio performance reviews.- Assist with review, updates and distribution of required marketing materials.- Prepare required leasing/marketing reports in conjunction with the leasing team, including annual Strategic Asset Plans and property specific leasing targets.- Support the budget and quarterly leasing projections in conjunction with the leasing team..

• Serves as the subject matter expert in all products, features, and functions; Positively addresses client issues while maintaining exceptional customer service and integrity• Supports real estate professionals and internal business partners to enhance client experiences; Troubleshoots issues with client profiles, billings, and listings by direct communication• Balances a high-volume call queue; Manages trouble tickets and responds to orders; Understands agent needs to provide effective solutions and deliver recommendations in real time

Chicago, Illinois, United States

• Developed and implemented marketing and communications plans for membership recruitment and retention of credentials; Maintained credential member benefits and developed dialogue for members• Executed and analyzed paid print and digital advertising campaigns for credentials; Co-owned creative content for newsletters, articles, social media, websites, marketing campaigns, and email blasts• Monitored social media consumer-facing pages and private networks; Maintained credential websites and guaranteed information was up-to-date and functional

Greater Chicago Area

• Coordinated marketing communication projects with responsibilities in social media, public relations, search marketing, advertising, and brand stewardship• Spearheaded social media accounts to promote content that raised company awareness; Streamlined company materials and campaigns to ensure a consistent and concise message• Oversaw marketing campaigns from conception to completion to drive in new lead opportunities each month; Maintained relationships and ensured cultivation of new businesses with current and prospective clients

Chicago, Illinois, United States

• Tracked all incoming leads with clients until appointments were scheduled with Loan Officers; Communicated with attorneys, county clerks, and title companies• Organized and coordinated all elements of activation including social media marketing, email marketing, and event marketing support

Chicago, Illinois

• Developed and executed customer-facing advertising campaigns inclusive of strategy, briefing, research/testing, creative, production and paid media with the support of creative and media agencies• Assembled and analyzed sales forecasts while preparing marketing reports to summarize sales data; Tracked product line sales and costs by analyzing and entering sales, expense, and new business data• Served as brand steward both internally and externally to ensure brand positioning and values are relentlessly reinforced; Led coordination and execution of photo and video shoots by aligning with internal teams on short list and products of focus

La, Chicago, And Atlanta

• Assisted with set and costume design; Printed and distributed confidential documents including scripts and call sheets • Shared key assets for post-production editing