Rachel Drewery Email & Phone Number

United States

• Owned a 100% on-time completion rate by leading the coordination of high-profile catering events, ensuring seamless execution, delegating tasks to cross-functional teams, and managing event timelines.
• Analyzed KPI data to identify trends, improve processes, and drive business outcomes, increasing client satisfaction by 70% year-over-year.
• Boosted operational efficiency 25% by forecasting business needs, preparing and organizing ingredients for high-volume meal services.
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• Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction. Show less

Hunt Valley, Maryland, United States

• Developed and tracked key performance indicators (KPIs) to measure client satisfaction, product adoption, and retention, resulting in a 20% increase in customer renewal rates.
• Managed a portfolio of 50+ clients, achieving a 90% renewal rate and driving additional 45% revenue through upsell and cross-sell initiatives.
• Pioneered a 15% reduction in churn by demonstrating strong negotiation and communication skills with the ability to build and maintain relationships with clients.
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• Conducted regular customer check-ins and reviews to assess customer satisfaction and identify opportunities for improvement. Show less

• Consistently achieved or exceeded sales targets, resulting in a 12% increase in revenue over a 3 month period.
• Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs.
• Developed and monitored key performance indicators (KPIs) to track customer success and align services with clients’ outcomes, proactively mitigating risks and escalations.
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• Increased average transaction size by 15% through personalized shopping experiences. Show less

• Slashed inventory discrepancies 30% by overseeing inventory control processes, conducting regular audits and cycle counts, ensuring product availability and accuracy for seamless order fulfillment.
• Led quality assurance checks to maintain high standards in product condition and packaging, resulting in a 20% decrease in returns and enhanced customer satisfaction.
• Collaborated with cross-functional teams, including operations and fulfillment, to address quality concerns and streamline… Show more
• Collaborated with cross-functional teams, including operations and fulfillment, to address quality concerns and streamline processes for faster, more accurate order completion. Show less

• Increased customer satisfaction scores by 35% by providing personalized recommendations, engaging with guests during peak hours, and ensuring smooth service flow.
• Acted as the primary point of contact for high-volume customers, ensuring their needs were met efficiently while enhancing overall customer satisfaction.
• Spearheaded an 85% adoption rate by transferring my expertise of our innovative ordering platform to customers, helping them become super users.
• Resolved escalated… Show more
• Resolved escalated customer complaints with a 95% success rate, using data-driven insights and cross-functional collaboration to address root causes and enhance the overall customer experience. Show less

Business Analysis And Process Management

Associate'S Degree, Business Administration And Management,

Trade; Cosmetology, Cosmetology And Related Personal Grooming Services

So far I've learned natural and artificial nail application, hair cutting, basic spa, facial and massage techniques and I'm currently.

High School Diploma, General Studies, 12

Activities and Societies: Two-year member of the choir