Rachel Tam Email & Phone Number

Raleigh-Durham, North Carolina Area

• Managing a diverse Enterprise portfolio that consists of 2,000+ contracts allowing me to work closely with cross functional teams within Cisco Capital, Cisco Inc, and Various Partners; regarding end customer needs/engagements/experiences. • Ability to manage a strong customer relationship as well as maintaining low account delinquency in age and exposure. • Extensive account management and reconciliation skills.• Understands lease documents and lease life-cycle issues that may impact receivables, from commencement date to after maturity date.• Mentors and trains new employees through job processes, programs, roles, and expectations; along with assisting in creating best practices for job functions. • Assists with weekly reporting and leads on special projects with management on delinquency data.

Raleigh-Durham, North Carolina Area

• Understanding lease documents and lease life-cycle issues that may impact receivables• Manage and oversees over 300+ accounts with over 2,000+ contracts• Perform and run account reconciliations and account delinquency including suspense cash• Forecast cash collection• Oversees and work with cross-functional teams to facilitate customer requests• Prepare monthly reports, highlighting financial impact of collection activity

Morrisville, North Carolina

• Perform monthly and weekly account reconciliation and report preparation while adhering to SOC-compliant process standards• Responsible for performing payment processing services related to government programs and commercial contract compliance• Managed payment activities across multiple clients and services, corresponding with clients, Managed Services, Finance, and Treasury professionals• Monitored client funds, account status, and impact of payments during process stages• Increased productivity by developing automated applications on Microsoft access and excel