Rachel Barrera Email & Phone Number

Monroe, Ohio, United States

-Greeted all customers cheerfully and asked open-ended questions in order to find products that fit their style and needs, resulting in a 100% Delighted score-Engaged with customers to meet my average sales goal of $3,000 per shift and the store’s overall monthly goals, which were surpassed each month-Developed relationships with existing, new, and potential customers by communicating products and sales through email and SMS, which resulted in $19,400 of influenced sales in 2023-Helped customers locate products and communicated with other locations and sales associates to ship orders directly to customers-Learned about the unique and thoughtful design process and construction behind designer collections and the communities they help

West Chester, Ohio, United States

-Coached and instilled confidence in sales associates regarding selling techniques, product specifications, and sizing, which improved my hourly performance-Created a positive and enthusiastic environment to motivate associates to meet goals and was consistently in “Top 3” for conversion-Designed incentives and goals for the store’s credit card and loyalty program, resulting in an average increase of 4 new credit cards per week-Maintained calm demeanor and professionally managed customer and coworker issues in busy, high-stress situations to ensure satisfaction-Trained and onboarded new employees so they could affectively utilize our selling model and accurately process POS transactions and returns-Organized and restocked racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, which increased conversion and UPT-Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift and submitting nightly deposits