Rachel E. Blackburn, Ph.D., M.F.A. Email & Phone Number

Atlanta, Georgia, United States

*CommUnity Assistant Manager*Community Impact Chair, @Women employee resource group (ERG), 2023 - present*Company nominee for the Kindness Award, 2022*One World committee member, 2021 - present*LinkedIn Learning Pathway Designer, Education Services, 2024 - presentOn our Education Services team, I design and deliver live courses, our Advanced Certification program, design and build on-demand courses, and publish articles that educate customers in using our SAAS product, the UserTesting research platform, while also managing the on-demand course program. I also act as Community Impact Leadership Chair for an ERG, and assist One World, our non-profit branch.Articles include: - Testing Voice-Interactive Devices- Guidance for Admins- Best Practices for Setting Up Your Account- Guidance for New Team Members on an Existing Account- Why Collect Customer Feedback?- Inclusive Screener Questions- Testing for ComprehensionCourses include: - Optimizing B2B Insights- Bridging the Authenticity Gap to Reach Your Customer- Workspaces and Best Practices- Buyer Personas and Empathy Maps- Testing Your Website Landing Page- AR (Augmented Reality) Testing- Digital Transformation for the Total Experience

Atlanta, Georgia, United States

- co-created, developed and facilitated the UserTesting Advanced Certification (live 8-week course)- designed, developed, and facilitated training workshops and labs for customers in various live formats; material ranged from use of the UT software platform to e-commerce, IoT, research planning, etc. - committee member with One World, the branch of UT that assists not-for-profit organizations- consultant for 1:1 connect sessions, assisting customers in their research and testing plans

Managing, writing, editing, and content development for AI & ML tech company Lean AI. Includes project management, internal and external communications, use of Jira, Confluence, and Slack, website and LinkedIn content, start-up processes and improvement

Columbus, Georgia Area

Content management, program author and development, internal and external communications, training and coaching* Raised enrollment by 500% by transforming programming to incorporate client feedback * Increased engagement by 50% through roll-out of DEI strategic initiatives with team of 50* Delivered up to $50K in annual savings by taking on additional administrative and leadership responsibilities * Published a variety of blog, encyclopedia entries, and book chapters* Saved up to $5M annually by building relationships at all levels, increasing morale, and reducing staff attrition* Taught acting I & II, script analysis, dramaturgy, theatre history I & II, history of contemporary intersectional performance, comedy performance

Lawrence, Kansas

Internal and external communications, content writing and editing, content management* Grew annual revenue by $56M—amplified national standing through establishing TEDx conference, increasing engagement * Raised $140K in funding through public speaking engagements and written publications* Increased enrollment by 120% by developing and executing strategic initiatives that incorporate customer feedback * Increased international student enrollment by 56K—submitted publication dedicated to DEI reaching audience of 1K readers worldwide* Taught theatre history, acting, theatre appreciation, public speaking as performance

Various

Directed and project managed various projects and productions as a freelance contractor, both domestically and abroad across five countries, working with a variety of companies. These companies occupy a wide range of business structures, from corporate organizations like Accenture, to arts and non-profit organizations such as Fluff Productions in London, UK. Please contact me for a complete list of where I've contracted previously, acting as either a Project Director or Manager.

Richmond, Va

Content management, writing, and editing, program development, training, internal and external communications• Grew department revenue by $140K annually with 11 community building initiatives and multiple publications• Maintained 100% client retention through engaging and organized programming aligned with strategic objectives• Saved $4.8K in annual costs by proactively seeking additional DEI work and streamlining productivity* Taught acting, introduction to performance, audition technique, theatre history, etc.

Burlington, Ontario

Content editing, proofreading, event planning and management, internal and external communications, billing cycle management• Achieved 15% increase in outgoing proposal acceptance rate by tailoring messaging to specific clients• Maintained staff retention rate of 100% during employment• Delivered on-time and on-budget events 100% of the time• Grew client contracts by 35% through exceptional customer service and relationship building

Ph.D., Performance Studies (Includes High Volume Research & Publication)

M.F.A., Pedagogy

B.A., Directing, Conservatory Of Theatre Arts