Rachelle Cochems Email & Phone Number

San Juan Capistrano

Orange County, California Area

Irvine, Ca

Managed the day to day operations of the processing division of approx 250 processors. Worked directly with Sales, Underwriting and Funding to ensure timelines were met and Improved service levels. Other duties included Managing the Disclosure and Processor Training Departments. Designed and implemented the FHA division to increase loan volume and grow market shareDecreased Turn time from 30 days to 21 daysImproved customer satisfaction from 80% to 90% Closed over… Show more Managed the day to day operations of the processing division of approx 250 processors. Worked directly with Sales, Underwriting and Funding to ensure timelines were met and Improved service levels. Other duties included Managing the Disclosure and Processor Training Departments. Designed and implemented the FHA division to increase loan volume and grow market shareDecreased Turn time from 30 days to 21 daysImproved customer satisfaction from 80% to 90% Closed over 5,000 loans in a month by streamlining the overall loan processStarted the Training department for processing and assisted with building the online training manual to increase knowledge of staff.Pivotal in improving automation systems and procedures to streamline the process flow. Show less

Oversaw the day to day operations for the Processing and Sales division, worked directly with the executive committee to streamline the process and increase production. I managed the New Jersey Branch, as well as spearheading the opening of the Arizona Processing Center. Liaison for Production with all other departments including Telecom and Information Technology. Kept staff updated on company and industry changes.

General

General