Rachele Fiore Email & Phone Number

Greater Toronto Area, Canada

Provide strategic guidance and thought leadership to optimize mobility and retail portfolios. Leading the Mobility Client Services team, I foster cross-functional collaboration to enhance service delivery and expand offerings. I prioritize client relationship cultivation and ensure program success with a results-driven approach, all while maintaining a steadfast commitment to client satisfaction and business growth.Key Responsibilities:• Provide strategic direction and thought leadership.• Lead the Mobility Client Services team to optimize client engagement and service delivery.• Work with Practice Leaders across departments to improve delivery quality and expand service offerings.• Prioritize building strong client relationships to foster trust and loyalty.• Ensure successful delivery of current programs, maintaining high standards of quality and client satisfaction.• Implement a results-driven approach to accelerate growth and achieve strategic objectives.• Maintain an unwavering commitment to client success, ensuring alignment with client goals and expectations.

Toronto, Canada Area

Provide strategic leadership to automotive clients, ensuring satisfaction through effective project execution and solution development. Drive continuous improvement and foster organic growth by enhancing client relationships, coordinating cross-functional teams, and maintaining transparent stakeholder communication for successful project outcomes.Key Responsibilities:• Provide strategic leadership for automotive clients, ensuring satisfaction and meeting needs.• Drive enhancements for managed platforms and lead new builds for clients.• Oversee project execution to maintain high quality and meet milestones.• Foster client relationships, identify expansion opportunities and ensure project success.• Act as the primary contact, aligning deliverables with client objectives.• Coordinate with cross-functional teams for seamless execution and client satisfaction.• Drive process enhancements and efficiencies across projects.• Proactively identify and mitigate project risks to ensure on-time, on-budget delivery.• Maintain transparent communication to build trust and ensure project alignment.

Mississauga, Ontario, Canada

Leading digital projects within the automotive sector with key responsibilities to supporting the delivery of project scope, managing budgets and timelines, overseeing the deployment, and ensuring ongoing client satisfaction through effective relationship management and continuous improvement initiatives.Key Responsibilities:• Led innovative digital solutions for automotive clients.• Created wireframes to define project scope and objectives.• Collaborated on proposals and client pitches with the account director.• Managed digital development teams to ensure alignment with scope and client expectations.• Ensured projects met timelines and budgetary targets.• Facilitated seamless project deployments and integration.• Monitored product KPIs for optimal performance.• Evaluated results and recommended strategic adjustments.• Oversaw ongoing maintenance for client satisfaction.• Acted as primary liaison and advocate for client needs.Achievements:• Successfully launched key projects, improving client satisfaction.• Implemented cost-saving measures and efficiency improvements.

Montréal, Quebec, Canada

• Consulted small businesses on best digital marketing and social media practices• Implemented digital marketing plans for clients• Oversee marketing and advertising activities to ensure consistency with product line strategy• Designed websites and marketing campaigns for products and services• Supported customers in implementing and sustaining marketing activities• Developed marketing copy and communications• Specialized in hybrid campaigns for digital and print design• Established a strong network of prospective customers

Montreal, Canada Area

Oversee the opportunities and marketing functions of the business. Motivate and support the team by developing procedures to work more efficiently and have a stronger communications process with our clients through digital solutions.Key responsibilities• Developing new business via sales efforts and cross-selling• Scheduling: calendars, calls, meetings, campaign launches• Designing marketing copy, materials and branding• Data collection and analysis for product reviews and social media campaign results• Social media posting, planning and management• Managing key accounts to provide specialized services

Montreal, Canada Area

Led a team of developers and designers to the completion of every digital media project. In this role, I was an important liaison between the client and our internal team. It was also my responsibility to send reports, statistics and revenue updates directly to our CFO and CEO.Key responsibilities• Led a team of web developers, designers and marketing specialists • Structured and organized multiple projects, tasks and resources to meet priorities and deadlines• Managed key accounts and acted as a single point of contact for $20k+ customers• Assembled proposals and quotes for web development contracts• Developed new business by designing and executing an existing account growth strategy• Worked strategically with customers to optimize the performance of their online e-commerce

Montreal, Canada Area

• Thinking creatively to produce new ideas and concepts and developing interactive design • Using innovation to redefine a design brief within time constraints• Estimating the time required to complete a job and providing quotes for clients• Presenting finalized ideas and concepts to clients• Working with a range of media, and keeping up to date with emerging technologies• Creating website designs• Producing sample sites• Meeting with director to discuss requirements and/or project progress• Demonstrating and receiving feedback about draft sites• Creating products that are user-friendly, effective and appealing• Digital retouching and image editing

Montreal, Quebec

• Managed a team of designers and web developers.• Managed all outsourcing material.• Worked directly with customers on design change requests and production materials including costs.• Oversee all in-house print production, manage inventory, expenses and monthly reporting.• Collaborated with marketing coordinators on customer marketing strategies.• Tracked and reported customer marketing campaign results to the senior leadership team.• Developed and programmed email (HTML) marketing campaigns.

Montreal, Quebec

• Design innovative online casinos and sportsbooks, Ads and Emails.• Maintain over 20 websites.• SEO Optimization.• Customer platform support. • Managing domain names, servers, and mailing lists.

Mmba, Business Administration And Management, General

Multimedia

Graduated with honours.