Rachel Hill Email & Phone Number

Bath, United Kingdom

Achieve Breakthrough are a leading organisational change consultancy which brings a freshness and clarity of thought to leaders and their people, enabling them to imagine and deliver results they would not have previously thought possible.They work with individuals, teams and whole organisations, both in the public and private sectors, to develop people's abilities to create extraordinary results by design. Following their successful work with Hull and East Yorkshire NHS Trust they were awarded Consultancy of the Year at The Chartered Institute of Personnel and Development awards in 2013. In judging their entry, the panel commented on the “exceptional results”, the “innovative approach to unblocking peoples thinking” and impressive “outputs and qualitative results” that the programme has delivered in just 18 months.

South-West Uk

Delivering and assessing NVQ Level 2 in Activity Leadership with BTEC in Employability and Work Skills courses to learners who have been unemployed long term.Preparation of daily training sessions in an outsourced location and liaising with site representative as required. Keeping accurate records of work carried out to ensure all work is completed and evidenced by the learners so that they achieve their award at the end of the course.Demonstrating a flexible approach to accommodate the different needs of the learners who have a very varied level of work history. Working on a self employed contract basis.

Bristol, United Kingdom

Delivery of training programmes and coaching covering processing, behavioural and career development skills to audiences of varying seniorities in sites across the UK and Northern Ireland.Design and development of a Leadership Learning programme to support Cultural change within the business. Design and development of learning programmes to support the implementation of web based learning solutions.

Bristol, United Kingdom

Implementation and management of Duty Desk position to manage availability of members of staff on phones in line with fluctuation of call demands in a telephony centre.Leadership of a team on a temporary basis as a step-up role to support maternity cover.Direct customer contact and dedicated lending related complaint handling in a telephony centre environment.Side by side coaching of new entrants into role.

Liaised with branch managers and staff to prepare them for upgrades to computer systems.Lead on site for installations overseeing team of engineers to successfully replace old IT kit. Responsible for testing all newly installed PCs and signing off the installation.On site support on live day following installations to coach staff on using new equipment.

A regulated sales role that involved the development and maintenance of a portfolio of clients, across a franchise of branches, identifying their financial needs and making appropriate recommendations for products and services.Coaching of lead providers within branch on products and services available and quality lead generation.Regularly praised on demonstrating an exceptionally high standard of detail and accuracy on client case files.Achieved Financial Planning Certificates 1, 2 and 3 all at first attempt within six months on top of internal product and process qualifications as part of role accreditation process.

Cornwall

Led the branch to an increase in Customer Satisfaction levels from 85% to 98% in six months.Responsible for coaching peers and section managers in branch on providing excellent customer service.Responsible for carrying out the Deputy Manager position during holidays with full time key holding responsibilities.

Preparing To Teach In The Lifelong Learning Sector (Ptlls), Qcf Level 4

Bachelor Of Arts With Honours (Ba Hons), English Studies With Theatre And Media Drama, 2:1

A Levels, English Literature, Theatre Studies