Rachele Moro Email & Phone Number

Berlin, De

Berlin, Germany

Managed United Kingdom and Italy Sales teams, ensuring they consistently achieved Sales TargetsLeveraged technical expertise during client meetings, leading to enhanced ad campaign performanceConducted educational sessions for both internal and external teams on the advanced Product offeringImplemented troubleshooting and optimization strategies for campaignsActivated and delivered custom requests and conducted post-campaign analysisOversaw the setup of our Products and Integrations tailored to meet client requirements Reported and prioritised bugs to EngineeringEnsured compliance with Privacy Policies in Data usage

Berlin, Germany

Main point of contact for IT and UK Sales teams.Strategic campaign optimisation and troubleshooting.Conducted comprehensive client education and training on our Platform.Efficiently built and delivered post-campaign analytics reports to provide clients with deeper insights.Provided technical internal support at an advanced level.Collaborated across internal departments and diverse markets to meet business requirements.Troubleshooting, bug reporting and prioritisation to the Engineering and Product teams, ensuring seamless functionality of our Platform and exceptional service delivery.

Lisbon, Portugal

Reviewed user-generated content, took appropriate action on content that violated Client & Community content policies, delivered a high-quality experience for users, promoted trust and safety in the Client’s platform.Used strong analytical skills to analyze sensitive information, detect malicious activity, fraud and abuse in the Client's ad platform with maximum urgency and consideration.Managed urgent Cases Escalations in the IT-DACH markets for policy-related issues. Trained Client’s AI machine learning engine by labeling, verifying, and validating content with the goal of enhancing the integrity and accuracy of data on the platform.Volunteered as Wellness Champion to advocate and directly impact and improve the well-being of TNS teams: bi-weekly meetings, 4-5 activities per day/per week.

Vicenza, Italia

Collaborated with senior leadership, performed technical service via B2B platform for wholesale and retail channels for the European (6+ countries) and Asian (4+ countries) markets with a team of 5.Oversaw long-distance claims via ticketing system with the Marketing and Customer Service departments: expedited the work and dealt with all the backlog of the department ensuring an increase in productivity.Delivered customer-driven feedback and ensured precise and fast technical response within 24 hours.

Venezia, Italia

Successfully supported the gallery with the organization of events during the Biennale of Venice over the span of 3 months.Guided visitors through the interaction with the digital installations\VR\ XR

Master In Advanced European And International Relations, European Integration And Global Studies, Summa Cum Laude

Activities and Societies: Built a toolbox to analyse and track an EU negotiation in real-time, using official and unofficial information.

Festival University 2021 - Ars Electronica, Art, Technology And Society

Activities and Societies: Participated in presentations and real-world, hands-on workshops featuring state-of-the-art research findings..

Bachelor Of Arts - Ba (Semester Abroad), Art History And Business

Activities and Societies: Obtained scholarship with the Erasmus + study project Successfully passed all courses in two languages: English.

Ba In Conservation Of Cultural Heritage And Performing Arts Management, Economics And Management Of Creative Industries, 101\110

Activities and Societies: Coordinated the logistic activities during the Ca' Foscari Short Film Festival. Obtained scholarship.