Rachel Corwin Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Shakopee, Minnesota

My role at Valleyfair (a part of Cedar Fair Entertainment Company) is to develop, manage, and sell to new and existing accounts within the youth business segment as well as oversee the sales, planning, coordination, and on-site execution for all special interest group events and youth programs. On a day-to-day basis, I seek new opportunities to expand business, build on current educational programming, and work with clients to execute a "Best Day Ever" experience for their group, recommending new or different programs to meet the needs of each client including new catering options, ticket programs, or other revenue streams. Program development includes revising and updating existing curriculum and non-curriculum-based programs while working to implement new programs to target all age groups within my business segment.Along with selling, I am responsible for executing all youth events (catering, educational programming, presentations, etc.) by working with various departments across the parks including Food & Beverage and Operations. Execution involves coordinating with outside vendors, ensuring event details are distributed throughout all park departments, consistent communication with clients leading up to and throughout event, overseeing the event, and finally, proper follow-up with client and others. As needed, I also assist with execution of B2B events.To prospect for new account opportunities and exceed territory revenue goals, I network through various association events and conferences as well as manage marketing content for my business segment (emails, collateral, website content, content toolkits).

Shakopee, Minnesota

As the Group Sales Coordinator, I worked directly under the Sales Director as the backbone of the Group Sales team. I worked individually with four Sales Representatives to assist in planning and executing their events, allowing them to better focus on prospecting new business. These events included catered events, park buyouts, and educational programming, amongst others. As the executor of many events, I worked with event planners, CEOs, and youth leaders to bring their vision to life and ensure guests had a flawless day at the park.Additionally, I was responsible for hiring, training, and managing the seasonal Group Sales interns. Due to the high volume of events that are held every season, three employees were brought on to the team to learn the industry, gain skills in event sales, and execute events. It was my duty to select persons that fit with our team, were passionate about Valleyfair and the product they were assisting in selling, and had a willingness to learn. I worked directly with them throughout the season to mentor and lead them and have maintained relationships with them beyond their time on the team.

Orlando, Florida

My time as a VIP Tour Guide began with a temporary position providing tours during Halloween Horror Nights—a popular annual Halloween event featuring original haunted houses, scarezones, and entertainment. Guests purchased tours to receive front-of-the-line access to the houses and exclusive behind-the-scenes information about the event.After HHN, I was offered the opportunity to train for a full-time position as a VIP Tour Guide—a highly coveted position. Training included a month of pass/fail written tests and spiels, after which I was promoted into the VIP Tour Guide role. Every day, I conducted tours of Universal Studios and Islands of Adventure that required customization to target specific guests such as families, executives, high-profiles, travel media, and schools. Working in an ever-evolving park required me to maintain up-to-date information on the industry and parks via research and training courses, including those of the sensitive and confidential nature. It was expected that my repertoire of knowledge as a VIP Guide included technical information on attractions, history of the company (including the parks and movie studio), and exclusive facts about the parks. Additionally, if I was not needed for a tour on any given day, I would provide support to other guides, act as a park ambassador to solve guest service issues, or assist with other tasks. I also partnered with multiple departments across the resort in order to produce successful annual special events such as A Celebration of Harry Potter and the aforementioned Halloween Horror Nights.While in this position, I saw many of my professional skills develop and mature as the role demanded. Communication and public speaking were two skills I consistently struggled with, but I was able to become more confident with both over my years as a guide. I also grew in time management, flexibility, and problem-solving.

Orlando, Florida

The Guest Services role at Universal acts as an entry-level manager for the park, responsible for solving all guest situations on an individual basis by asking exploratory questions, fully investigating guest issues, and partnering with multiple lines of business. I worked at both Universal Studios and Islands of Adventure in the Guest Services Lobby and Guest Services Window, where I would see situations as simple as printing tickets to sensitive guest situations that required extensive problem-solving in order to assist upset guests. In this role, I was expected to maintain an in-depth knowledge of the Universal Resort as well as the Orlando area to perform concierge duties and promote “one-stop shopping” for guests. A few months into the position, I cross-trained in Field Services and Guest Service Ambassador. These positions both work independently inside the park, responding to situations and resolving them on-site. Quick thinking, executive decision-making, and autonomy were a few of the necessary skills for these positions as there was not management readily available for assistance.My greatest achievement in this position was being selected for Guest Services Trainer—a paramount role within the department that provides two weeks of both on-the-job and classroom training to all new hires. As a role model and Trainer, I was required to demonstrate ownership and the ability to admit mistakes as a learning opportunity for Trainees. Not only was I responsible for their success in training, but I continued a mentoring relationship with Trainees beyond the on-the-job training experience and offered feedback on their performance as necessary.

Orlando, Florida

With a desire to learn more about the resort side of Disney, I applied for and was hired into a Front Desk Concierge position at Port Orleans Resort, a moderate-level resort with over 3,000 rooms. In this role, I gained valuable experience in both front of house and back of house operations through the registration and check-in process, as well as dealing with rooms-related issues and booking reservations. As a Concierge, I was an Ambassador for the resort, park, and Orlando area, providing recommendations on things such as vacation planning, must-see attractions, and restaurants.With the successful rollout of My Disney Experience and MagicBands a few years prior, the rooms system also saw an upgrade while I was in this position, challenging me to adapt to a new operating system.

Orlando, Florida

I started with The Walt Disney Company through an internship on Main Street, U.S.A. in Magic Kingdom Park. Here, I interacted with guests constantly on a daily basis while focusing on performing any necessary guest service recovery. My position as an attraction hostess was safety-critical and I was expected to keep guests safe during parades, fireworks, concerts, seasonal events, and more. At times where there was no scheduled entertainment on Main Street, I had to creatively engage with guests by offering "popup activities" for adults in children to take part in.While working in this position, I was a part of the MagicBand and My Disney Experience rollout - technologies that are now the resort standard for guests to plan their trips and experience the park. I was lucky to see the launch of these innovative systems through various stages of testing and problem-solving.My greatest accomplishment in this role came when I noticed a very inefficient and dangerous guest traffic pattern during nightly fireworks, a time when all lights are turned off along Main Street. With safety being top of mind, I developed a safer route, presented the new plan to management to garner support, built a team to assist me through numerous stages of testing and problem-solving, and finally implemented it as a new standard that is still used today.

Fargo, North Dakota

As a Student Tour and Recruitment Specialist (STAR), it was my main objective to market NDSU to potential students and their families, mainly through campus tours. This was an ideal job for me while studying at NDSU because I was able to share my passion for the school and help squelch common fears young adults experience while trying to pick a college. This position also gave me the opportunity to make more connections across campus, partnering with various departments and staff to assist in my tours.While not giving tours, I worked in the Office of Administration completing clerical duties such as prepping student tour folders, processing incoming and outgoing mail, and organizing tours for other STARs. This job required me to maintain a high level of confidentiality while working with student records.

Fargo, North Dakota

Accurately followed banquet event orders (BEO) to assemble rooms for events such as weddings, parties, conferences, and meetings with anywhere up to three hundred guestsWorked collaboratively with the event’s sales, planning, and catering teams in order to produce events that exceed the client’s expectationsEfficiently served guests throughout the event while responding to requests in a timely and professional manner

West Fargo, North Dakota

Participated in the set-up of the first Costco in North Dakota by cleaning, organizing, and presenting the store in time for opening dayGreeted members and assisted in unloading items for purchase while answering questions and relating promotional informationStepped up as Cashier when the operation called for it

Albertville, Minnesota

Accurately processed transactions and utilized sales techniques to upsell customers to the store credit cardProactively replenished and sized merchandise while keeping fitting rooms clean and orderlyMaintained the sales floor by organizing merchandise, cleaning, restocking, and answering questions

Big Lake, Minnesota

Operated heavy machinery and equipment while supporting a safe work environmentDirected and kept coworkers on taskMaintained food safety requirements while working with raw products

Rogers, Minnesota

Provided friendly, courteous, and efficient serviceIndependently managed cash register operations and customer serviceMaintained store signage and displaysCompleted weekly inventory weekly

Bachelor Of Science - Bs, Hospitality And Tourism Management

Activities and Societies: Hospitality Student Association, Phi Eta Sigma, Campus Tour GuideMinors: Business Administration and Wellness.

International Business

Studied International Marketing and the European Union via classroom studies and travels throughout the EU, notating differences.