Rachel Felton Email & Phone Number

Bedford, England, United Kingdom

Bedford, Bedfordshire, United Kingdom

Watling House, Dunstable, Bedfordshire

Responsible for managing client relationships with neighbouring local authorities, schools, businesses and colleges, to challenge decision making and influence the quality and quantity of post 16 education in Central Bedfordshire. Deliver a range of bespoke projects with multiple stakeholders to support the strategic direction of the team and to meet our statutory obligations. My post requires me to work operationally at times and I manage my own diary and time based on the priorities of the team and our clients. Key Achievements: • Advise, influence and challenge senior management teams within schools.• Adapt to be profficient in new legislation and statutory guidance, becoming the main point of contact for all queries. Absorbing new information in order to be able to deliver presentations to a range of audiences. • Part of the management board within the youth support service that influences the strategic approach of the team. • Manage a number of bespoke projects to cost effectively meet the council’s statutory duties and improve the performance of the service. • Successfully developed, implemented and evaluated a new toolkit to support the delivery of key services.• Developed and chair a network for schools and partners within Central Bedfordshire to provide a platform for sharing best practice.

Stevenage, Hertfordshire

Client relationship manager for over 100+ public sector based contracts. Delivering online training programs and online accessibility databases. Managing and growing existing and new business and identifying opportunities for increased revenue. Developing relationships with a large and diverse client portfolio based in the local authority, education and health sectors throughout the UK. Exceeding client expectations, problem solving, proposal writing, contract negotiation, managing a CRM tool (salesforce), presenting and travelling were all part of the role. Key Achievements: • Successfully managed a large number of client portfolios simultaneously, resulting in contract renewals, sustained business and upsell to meet and exceed revenue goals. • Managing projects from contract start to end; including budget, invoicing and contract negotiation.• Relationship building both face to face and by phone.• Record all activity on a Client Management System (Salesforce). • Presenting at CEO and Director Level and organising and chairing meetings, events and consultations. • Analysing data to evaluate processes and diversifying where appropriate to meet the organisations needs.

Stevenage, Hertfordshire

Responsible for working in a business development role to identify new revenue opportunities for the business. Researching, developing and then taking to market an online training package designed for the public sector. Building a sales pipeline to meet targets and establishing my own client portfolio. Managing the invoicing, debt chasing, proposal writing and contract negotiation as well as developing new client relationship processes to manage the growth of a new product.Key Achievements: • Researching new markets• Writing detailed training packages• Client relationship management• Build relationships in person and over the phone• Build sales pipelines and opportunities• Proposal writing, contract negotiation and invoicing• Develop marketing materials to compliment new products• Face to face sales meetings

I spent 7 months travelling, meeting new people and adjusting to different cultures, environments and developing a strong independence. Countries visited included Thailand, Laos, Cambodia, Malaysia, Singapore, Bali, Australia, Fiji, America.

Stevenage, United Kingdom

Responsible for managing a team to develop processes and evaluate user feedback to monitor the effectiveness of the company’s primary service, providing access information to disabled people. Manage public consultation processes as required and build lasting effective relationships with external partners to grow the company’s presence within the disability field and to meet its social aims.

Stevenage, United Kingdom

Responsible for: Administration, chairing steering groups, presenting to a variety of audiences and managing mini projects such as consultation events under the supervision of the partnership manager.

Project Management, Practitioner

Bachelor Of Arts (Ba), Sport And Fitness Administration/Management

A Levels