Rachel Firth Email & Phone Number

Wakefield, United Kingdom

As the Material and Content Designer in a fast-paced warehousing and distribution environment I am responsible for providing and maintaining blended online learning solutions for internal customers across various platforms, including Totara LMS and the in-house training system.Key achievements:• Worked collaboratively on the implementation of Totara LMS across business functions; managing the transference of online courses, building of audiences and reports, and training of end users.• Revamped and standardised business wide on-the-job training materials from paper based to an online, modular design with a distinct visual style. The system allows ease of tracking and recording of training data for over 7000 full time and temporary staff members.• Designed and implemented an online Employee Engagement Survey; increasing the completion rate to 85%.

Wakefield, United Kingdom

The primary duties of my role were to plan and manage the workload of a team of thirty Training Instructors, providing training interventions and skills coaching to new and existing members of staff.Key achievements:• Planned and completed the successful company induction of three hundred temporary members of staff in one week.• Coached twenty-one Training Instructors through their training period.

Wath-Upon-Dearne, Uk

As a Training Instructor I provided on-the-job training to new members of staff, ensuring that they were able to complete their role safely and efficiently within the designated training period.Key achievements:• Designed training materials for specialist roles, creating the template that was used as standard across the business.

Master Of Arts, American Literature (United States), Pass

Bachelor Of Arts (Ba), American Studies And Criminology, 2:1

Activities and Societies: Kube Radio, Keele University Students'​ Union Staff