Rachel Fleck Email & Phone Number

Solana Beach, Ca, Us

Murrieta, California, United States

• Provide day to day support and administration across the Salesforce platform.• Perform user and license management including user setup/deactivation, roles, profiles,permission sets, and public groups.• Maintain and improve data integrity by regularly monitoring and resolving data inaccuracies withinthe system.• Identify and gather requirements from users and stakeholders.• Support the design and configuration of system enhancements.• Support in 3rd party Salesforce integration efforts as needed.• Develop and maintain user resources as needed on existing and updated processes.• Work closely with users to provide regular user training to ensure best practices and monitor useradoption.• Stay up to date with all major Salesforce releases.

Murrieta, California, United States

• Returned to ProSites in 2015 when the position of Project Manager was offered by VP of Product seven months after I left.• Managed over 120 client projects simultaneously while concurrently assisting in a large Salesforce system implementation.• Was responsible for the planning and execution of all activities and managing of resources to ensure the predefined cost, time, and quality goals were met. This included initiating scoping calls, constructing proposals, and creating project plans.• Ensured smooth department operation and constant improvement by utilizing tools such as Salesforce, Team Foundation Server, and our proprietary project management tool.• Led product enhancement and process improvement initiatives throughout multiple stages from conception through execution.• Assisted in Salesforce administration related to our integrated project management solution.

California, United States

Temecula, Ca

• Served as a business liaison, product expert, and education advocate.• Assisted customers with maintaining and troubleshooting their various websites; noting trends, reporting system bugs and inconsistencies, facilitating resolution, and beta testing.• Ensured successful customer issue resolution on first contact in over 95% of cases.• Conducted live training webinars and created and maintained training materials for customers for multiple ed2go products.• Ensured successful procedures were repeatable by setting standards for department policies, processes, and operating structures.

Temecula, Ca

• Effectively and simultaneously managed over 80 projects at a time.• Initiated scoping calls, constructed proposals, and drafted agreements and contracts.• Documented all activities and communication through CRM; assigned and managed workload for designers and developers.• Worked with the development team on multiple product enhancements and implementing improved quality assurance.• Created and successfully implemented new processes for workflow, tracking, and reporting.

Temecula, Ca

• Concurrently maintained and managed over 40 search engine optimization client packages• Analyzed competitors and utilized collected data to develop and implement personalized content strategies, social media marketing plans, and detailed maintenance and reporting for each client• Directly communicated with clients, discussing essential components of a client’s business services to facilitate content generation, inclusive of landing pages, blog posts and press releases

Temecula, Ca

• Interacted with members through phone calls, emails, and live chats • Conducted effective, remote training sessions to demonstrate the product and educate the clients on accessibility and usage• Provided technical support to clients including product usage as well as assistance in editing their websites• Assisted internal technical department with custom requests and issue identification

Temecula, Ca

• Assisted customers with questions and/or purchases • Supported wine club members with wine shipments, made any necessary changes to their accounts, and addressed any concerns they may have had• Restocked and priced merchandise for the gift shop and wine department

Temecula, Ca

• First contact with clients through phone calls and walk-ins• Directed and recorded all incoming leads• Managed all communications between owners, tenants, and vendors• Used online marketing and media to reach clients• Collected and input rents and paid rent due to owners through property management software

Huntington Beach, Ca

• Processed and resolved all customer service related issues• Contacted clients on regular basis to generate new and recurring sales• Maintained excellent relationships with clients • Created physical and electronic filing systems for office previously devoid of any process or standards

Temecula, Ca

• Care for the feet of horses, donkeys and mules• Examine the animal's feet• Remove worn or damaged shoes• Trim hooves and/or prepare feet for shoeing• Fit new shoes