Rachel Fleming Email & Phone Number

Midland WA

• Recruit, Induct, Train, and Coach & Motivate a team of lenders whose role it is to transact Personal Loans and Cross-sell related products. Drive and maintain a successful sales culture and meet/exceed financial.
• Improved Compliance from 35% to 85% in 3 months by implementing simple internal checklists to ensure all compliance requirements are met and coaching out any issues as they arise on a daily basis.
• Managed the relationships of new brokers which led to an increase of accredited brokers aligned to the branch from 0 to 74. Over 25 of these are classed as engaging and regularly refer new applications.
• Hired, Developed and Trained 3 of the Top Personal Finance Representatives in WA.
• Multiple awards received for Exceptional Customer Service.

Success, Western Australia, Australia

Manddington, Morley, Midland

• Generating new business by offering full range of GE products, including; Personal Loans, Debt Consolidation, Insurance and Credit Cards. Making outbound calls to existing customers. Customer database maintenance and.
• Successful completion of the Business Manager Development Program (BMDP)
• Conduct short-term branch management reliefs, driving the teams and delivering on targets in different branches in the Perth metropolitan area
• Part of the GE Top Talent program, which involved coming up with action plans to streamline processes across the business and develop new cross-sell strategies.
• Winner of the National Sales Person of the Month award March 2013.
• Winner of multiple Sales, Team Player and Customer Service awards.

Perth, Australia

• Handle high volume outbound and inbound phone calls. Examine accounts and determine the best course of action for the Client and the Company. Performing a range of customer location/skip tracing searches on each.
• Awarded Employee of the Month after skip tracing a Customer to an overseas location and successfully collecting over $120k in outstanding accounts.

Claremont

Controlled Store Key Performance Indicators. Operated store according to Corporate Standards. Enforced and complied with company policies & procedures. Product ordering and stock control. End to end training of new staff. Employee Performance Evaluations. Created an atmosphere of fun in the store whilst achieving outstanding results. Implemented incentive.

East Victoria Park

Provided efficient and friendly service. Stock handling. Cash handling. Quality control for food served.

Karawara, Spearwood And Bicton

Controlled Store Key Performance Indicators. Operated store according to Subway Corporate Standards. Enforced and complied with company policies & procedures. Product ordering and stock control. Recruit, train and mentor new staff. Create an atmosphere of fun in the store whilst achieving outstanding results.

Office Skiils, Office Skills, Cert Iii

Makeup Artistry, Make-Up Artist/Specialist, Diploma