Rachel Fletcher Email & Phone Number

Menlo Park, California, US

Menlo Park, California, US

• Owner of Red Oak (third-party vendor site) used for recordkeeping, 28 approval tools across the company which entails creating, and updating each workflow
• Sole Quality Assurance (QA) analyst for the broker dealer. Responsible for four QA functions: QA of Red Oak submissions, QA of Live Communications, QA of Expiration, and QA of Non-Material Changes
• Responsible for writing SOPs (Standard Operating Procedures) for the Quality Assurance (QA) functions within CwP (Communications with the Public) Compliance, and all user guides affiliated to Red Oak
• Creation and implementation of a Risk Hierarchy which correlates with the four newly established QA processes in remediation efforts after Robinhood's FINRA AWC that was published in June 2021
• Creates monthly metrics presentation to present to the Risk Committee, Chief Compliance Officers, and other executives
• Daily monitoring of expiration dates on content approvals, and distributing notifications to ensure published content is staying compliant and limiting risk to the firm

Menlo Park, California, US

• Reviewed and resolved customer complaints filed with the Better Business Bureau (BBB)
• Responded to the state and federal regulators on customer inquiries and escalations
• Facilitated the processing of customer complaints including categorizing the complaint files, responses to customers with responsibilities increasing to include QA
• Reviewed written customer complaints against FINRA’s rule 4530 and determine validity for quarterly reporting
• Managed Quality Assurance program, peer to peer feedback, and additional training
• Created tools within our workspace to reduce manual work using EXCEL (ex. VLOOKUP, pivot tables, etc.)

• Screened resumes, interviewed potential employees and trained new interns
• Verified therapist’s signatures and notes, updated patient’s treatment plans, checked insurance authorizations and contacted them if there are any discrepancies
• Created invoices, filed paperwork and assisted in client’s therapy when necessary
• Assisted in payroll and affirmed timesheets with therapist’s schedules while managing Admin’s calendars
• Coordinated offsite events for clients to the animal hospital, Central Florida Zoo and children’s hospital

• Oversaw a team of up to fourteen players while and managed an assistant coach
• Created four practice plans weekly, managed tournament schedule and wrote monthly evaluations for each player
• Contributed to negotiations on players’ behalf with NCAA college coaches in regard to potential scholarship offers

Winter Park, FL, US

• Project Manager on Make-A-Wish Foundation fundraiser
• Coordinate with NCAA athletes and teams to create community service opportunities within Rollins College
• Attended NCAA conventions to vote on new legislation as a member of the Sunshine State Conference

Winter Park, FL, US

• Responsible for selling individual and package memberships to reach weekly sales goal of $1,000
• Generated marketing ideas for the social media platforms and executed those campaigns resulting in an uptick in membership sales
• Provided exceptional guest experience while selling Rukus apparel and affiliated retail products

• Balanced full course load while completing a minimum of twenty hours per week training, traveling, and competing in matches while maintaining 100% attendance
• Built positive relationships through accountability and communication while developing work ethic, and perseverance to meet personal and team goals

• Conducted balancing procedures for registers at the end of each shift
• Produced ideas to increase marketing strategies through social media outlets as well as hosting advertising events
• Scheduled meetings with corporate to go over display sets up as well as interviewing new candidates