Rachel F.
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Rachel F. Email & Phone Number

CX Operations Manager at HUM Nutrition
Location: Los Angeles Metropolitan Area, United States 6 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
HUM Nutrition
Role
CX Operations Manager
Location
Los Angeles Metropolitan Area, United States
Company size
62 employees

Who is Rachel F.? Overview

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Quick answer

Rachel F. is listed as CX Operations Manager at HUM Nutrition, a with 62 employees, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Rachel F..

Rachel F. previously worked as E-commerce Fraud Lead at Hum Nutrition and Fraud Specialist at Hum Nutrition. Rachel F. holds Bachelor Of Arts - Ba, Film/Cinema/Video Studies from Huntington University.

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Email format at HUM Nutrition

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HUM Nutrition

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Profile bio

About Rachel F.

Results-driven Operations Manager with 7 years of experience in customer experience management, e-commerce fraud prevention, and retail sales. Proven track record of boosting customer satisfaction atHUM Nutrition through innovative strategies and effective team leadership. Expertise in optimizingprocesses using Zendesk, Tableau, and Talkdesk systems to improve efficiency and reduce churn.Strong background in sales with Nordstrom and Saks Fifth Avenue, consistently exceeding targets andenhancing customer relations. Adept at strategic problem-solving and committed to driving businesssuccess through exceptional operations management.

Current workplace

Rachel F.'s current company

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HUM Nutrition
Hum Nutrition
CX Operations Manager
west hollywood, california, united states
Website
humnutrition.com
Employees
62
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6 roles

Rachel F. work experience

A career timeline built from the work history available for this profile.

Cx Operations Manager

Current
Hum Nutrition

Los Angeles Metropolitan Area

Led a diverse team of customer experience professionals across multiple locations, including remoteteams in the Philippines, driving collaboration and achieving service excellenceAchieved a 20% improvement in operational efficiency and productivity by creating and implementingmacros to streamline customer support workflowsImplemented automation and triggers for ticketing systems, resulting in a 20% decrease in responsetimes and improved workflow efficiencyDeveloped and delivered communication training programs that enhanced team performance andcustomer interactionsUtilized Zendesk to streamline ticketing processes and ensure timely resolution of customer inquiries.

Mar 2023 - Present

E-Commerce Fraud Lead

Hum Nutrition

United States

Directed e-commerce fraud detection and prevention strategies, effectively reducing fraudulenttransactions by 50%Implemented strategies for the fraud detection team, improving responsiveness to suspicious activitiesCollaborated cross-functionally to develop and implement fraud prevention initiatives, resulting indecreased chargeback rates.

Feb 2022 - May 2023

Fraud Specialist

Hum Nutrition

Los Angeles, California, United States

Leveraged Tableau to conduct an in-depth analysis of fraudulent activities, leading to a 30% reduction in financial lossesMaintained high levels of customer satisfaction by efficiently handling fraud-related inquiries throughZendesk ticketing systemConducted training sessions on fraud detection tools and processes, leading to a 25% improvement inteam efficiency.

May 2021 - Feb 2022

Customer Service Representative

Hum Nutrition

Los Angeles, California, United States

Delivered exceptional customer service through Talkdesk Cloud Contact Center and Zendeskticketing system, ensuring timely resolution of inquiries and issuesLeveraged Tableau for data analysis to identify trends and areas for service improvement, resulting inenhanced customer satisfactionRecognized for consistently exceeding performance targets and receiving positive feedback fromcustomersActed as a liaison between customers and internal teams, effectively communicating feedback andfacilitating resolutions.

Sep 2019 - May 2021

La Mer Sales Specialist

Nordstrom

Costa Mesa, California, United States

Nov 2018 - Aug 2019

Bobbi Brown Sales Specialist

Saks Fifth Avenue

Indianapolis, Indiana, United States

Oct 2017 - Oct 2018
Team & coworkers

Colleagues at HUM Nutrition

Other employees you can reach at humnutrition.com. View company contacts for 62 employees →

MM Merci Mburu Merci Mburu Colleague at Hum NutritionKenya View → BD Barsha Dahal Barsha Dahal Colleague at Hum NutritionPaso Robles, California, United States View → AM Azza Malik Azza Malik Colleague at Hum NutritionLos Angeles, California, United States View → RS Rilee Schaefer Rilee Schaefer Colleague at Hum NutritionLos Angeles Metropolitan Area, United States View → JP Jesse Powell Jesse Powell Colleague at Hum NutritionLos Angeles, California, United States View → DF Dyana Flores Dyana Flores Colleague at Hum NutritionCulver City, California, United States View → BE Brooke Ely Danielson Brooke Ely Danielson Colleague at Hum NutritionUnited States View → EH Elie H. Elie H. Colleague at Hum NutritionLos Angeles, California, United States View → CN Cinthia Negrete Cinthia Negrete Colleague at Hum NutritionParamount, California, United States View → MP Mario Pinson Mario Pinson Colleague at Hum NutritionHawthorne, California, United States View →
2 education records

Rachel F. education

FAQ

Frequently asked questions about Rachel F.

Quick answers generated from the profile data available on this page.

What company does Rachel F. work for?

Rachel F. works for HUM Nutrition.

What is Rachel F.'s role at HUM Nutrition?

Rachel F. is listed as CX Operations Manager at HUM Nutrition.

Where is Rachel F. based?

Rachel F. is based in Los Angeles Metropolitan Area, United States while working with HUM Nutrition.

What companies has Rachel F. worked for?

Rachel F. has worked for Hum Nutrition, Nordstrom, and Saks Fifth Avenue.

Who are Rachel F.'s colleagues at HUM Nutrition?

Rachel F.'s colleagues at HUM Nutrition include Merci Mburu, Barsha Dahal, Azza Malik, Rilee Schaefer, and Jesse Powell.

How can I contact Rachel F.?

You can use AeroLeads to view verified contact signals for Rachel F. at HUM Nutrition, including work email, phone, and LinkedIn data when available.

What schools did Rachel F. attend?

Rachel F. holds Bachelor Of Arts - Ba, Film/Cinema/Video Studies from Huntington University.

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