Rachel Frederick

Rachel Frederick Email and Phone Number

Leader - Transformation Management Office @ Gap Inc.
United States
Rachel Frederick's Location
San Francisco, California, United States, United States
Rachel Frederick's Contact Details
About Rachel Frederick

As a Strategic Digital Leader, Customer Advocate, and Growth Architect, I am dedicated to steering organizations towards enhanced profitability and superior customer experiences through visionary planning and leadership. My expertise lies in identifying groundbreaking solutions that drive sustained growth, underpinned by over 15 years of experience and a robust business acumen. I excel at transforming ambiguity into actionable strategies, anchored by data-driven insights. As a trusted advisor, I am committed to building and leading motivated teams that not only meet but consistently surpass expectations, demonstrating a profound ability to navigate and thrive in complex business environments. • eCommerce / Omni• P & L Ownership• Roadmap Definition• Marketplaces • Digital Marketing (email, SMS, Loyalty)• Performance/Paid Marketing • Market, Consumer and Competitive Data Analysis • Personalization• Voice of the Customer and NPS• Product Management• Technical Support Management• Go to Market Strategy• Inventory Management• Supply Chain and ERP

Rachel Frederick's Current Company Details
Gap Inc.

Gap Inc.

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Leader - Transformation Management Office
United States
Website:
gapinc.com
Employees:
68871
Rachel Frederick Work Experience Details
  • Gap Inc.
    Leader - Transformation Management Office
    Gap Inc.
    United States
    View
  • Sur La Table
    Vp & Gm, Ecommerce
    Sur La Table Sep 2021 - Present
    Seattle, Wa, Us
    eCommerceMarketplacesBusiness OperationsDigital Marketing (email, SMS)Paid Performance MarketingSocial / Influencer Marketing
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  • World Wide Technology
    Chief Digital Advisor
    World Wide Technology Nov 2020 - Sep 2021
    Maryland Heights, Missouri, Us
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  • Gap Inc.
    Head Of Digital & Business Operations | Product Management | Technical Support
    Gap Inc. May 2017 - Nov 2020
    San Francisco, California, Us
    Launched and managed the company’s first-ever Digital Operations Center where Business Key Performance Indicators (KPIs) and the Customer Experiences (CX) are monitored in real-time to identify issues and opportunities to take actions accordingly. Oversaw a global team of Product Managers, Technical Support, Quality Assurance and Business Analysts that managed Voice of the Customer (VoC) feedback to identify experiential or technical issues and drove resolution across teams; Product Development (DevOps), Engineering, Business Planning, Design, Call Center (24x7), Digital Marketing and Global Brands. Attributed revenue impact to determine portfolio priorities. Leveraged Big data analytics and insights to drive product strategy and technical debt. Managed 3rd Party Partners where capabilities are integrated into the Gap Inc portfolio. Defined cross-team processes, procedures, and policies. Managed team that provided technical support for all beta features and post-launch.
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  • Ebay
    Head Of Product Marketing | Go To Market Strategy
    Ebay Jul 2015 - May 2017
    San Jose, Ca, Us
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  • Bigcommerce
    Director, Product Management (Marketplace)
    Bigcommerce Mar 2014 - Jul 2015
    Austin, Texas, Us
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  • Brightpearl
    Director Of Product Marketing | Product Management | Technical Support
    Brightpearl Apr 2013 - Mar 2014
    Austin, Tx, Us
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  • Future Us
    Director | Digital Publisher | New Business | Strategy |Product Management | New Business
    Future Us Aug 2009 - Apr 2013
    London, England, Gb
    Pitched, closed, and grew the digital business with national brands providing strategic thought leadership for digital properties including mobile apps and websites.Publisher with P&L ownership.
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  • Six Apart
    Director Media Services | Customer Success | Qa | Technical Support | Abuse & Trust
    Six Apart Aug 2005 - Sep 2009
    Chiyoda-Ku, Tokyo, Japan, Jp
    Launched the Digital Media Services program. Managed direct relationships with Top Accounts as well as a team of Account Managers.Defined product requirements, lead Go to Market Strategy, and executed plans.
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  • Veritas Software
    Director Of Technical Support Operations | Readiness | Partner Enablement
    Veritas Software May 2002 - Aug 2005
    San Jose, California, Us
    (VERITAS Software acquired by Symantec)Defined and managed contractual requirements with portfolio partners.Defined and delivered requirements to ensure global Technical Support Readiness across all products.Collaborated and influenced cross-organizational leaders to drive success for all teams.
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  • Blue Martini Software
    Product Management | Program Manager
    Blue Martini Software May 2000 - May 2002
    Managed the roadmap for 3rd party products that were integrated in the Blue Martini Portfolio. Defined priorities of new features, open issues, and technical debt.
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  • Oracle Corporation
    Senior Manager, Global Technical Support | Escalation Manager
    Oracle Corporation Jul 1997 - May 2000
    Austin, Texas, Us
    Managed team of Technical Support Analysts within the Global Technical Support organization supporting the Manufacturing applications.Appointed owner of executive-level escalations.Directly managed gold-level customers with all technical and functional issues impacting their business or go live efforts. Directly supported Oracle Consultants at client sites to assist with go-live activities.Applications supported:(Manufacturing)Supply ChainInventoryCostingOrder ManagementBlockchainEngineeringBill of Materials | RoutingsWorkflow Flow ManufacturingWork in Process(HR)Human Resources Management SystemPayroll
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  • Sony Music Entertainment
    Industrial Engineer | Manufacturing
    Sony Music Entertainment Jul 1994 - Jul 1997
    New York, Ny, Us
    Determined the most effective and efficient way for the manufacturing process including manual paceline activities using MODAPTS (Modular Arrangements of Predetermined Time Standards)Allocated necessary raw materials and labor to each order to determine costs.Managed Cost of Goods Sold (COGS).Provided layout instructions for all new manufacturing equipment.MODAPTS Certified
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Rachel Frederick Skills

Business Development Strategy E Commerce Account Management Online Advertising Management Digital Marketing New Business Development Marketing Start Ups Product Management Strategic Partnerships Leadership Contract Negotiation Strategic Planning Enterprise Software Sports Marketing Online Marketing Saas Marketing Strategy Digital Strategy Digital Media Social Media Social Media Marketing Publishing Crm Sponsorship Activation Sponsorship Research Product Marketing Cross Functional Team Leadership Go To Market Strategy Competitive Analysis Competitive Intelligence Manufacturing Operations Management Business Strategy Erp Oracle Erp Oracle Manufacturing Analytical Skills Customer Service Technical Support Sports Writing Non Profit Volunteering De Escalation Cross Team Communication Agile Methodologies Market Research Product Development Software Development Project Management Business Operations P&l Management Customer Experience Personalization Voice Of The Customer Net Promoter Score Program Management Business Process Improvement

Frequently Asked Questions about Rachel Frederick

What company does Rachel Frederick work for?

Rachel Frederick works for Gap Inc.

What is Rachel Frederick's role at the current company?

Rachel Frederick's current role is Leader - Transformation Management Office.

What is Rachel Frederick's email address?

Rachel Frederick's email address is rf****@****bay.com

What is Rachel Frederick's direct phone number?

Rachel Frederick's direct phone number is +151286*****

What skills is Rachel Frederick known for?

Rachel Frederick has skills like Business Development, Strategy, E Commerce, Account Management, Online Advertising, Management, Digital Marketing, New Business Development, Marketing, Start Ups, Product Management, Strategic Partnerships.

Who are Rachel Frederick's colleagues?

Rachel Frederick's colleagues are Michael Gates, Michael Williams, Jimmie Shofner, Mandeep Kaur, Janet Low, Julius Crepeau, Sue Gilliam.

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