Rachel Keenan Email & Phone Number

Exton, Pennsylvania, United States

Exton, Pennsylvania, United States

• Customer Success Manager for AlphaTrust (e-signature product)
• Client Management - Coordinated client meetings and created agendas and meeting notes- Collaborated with departments to promote products and scheduled demo’s - Assisted in long-term planning discussions - Aided in.
• Cross Project Management- Aided in the implementation of software updates across multiple clients and… Show more Customer Success Manager for AlphaTrust (e-signature product)
• Cross Project Management- Aided in the implementation of software updates across multiple clients and environments- Managed software deployment scheduling and documentation- Supported software testing and analysis
• Account Management - Assisted in the management of customer contracts and updates
• Project Management Training- Developed Training documentation for internal and external teams- Managed and updated product documentation internally and externally using tools such as Vimeo, doc360, YouTube, Camtasia.

Exton, PA

• Project Manager in Professional Services
• Client Management - Coordinated client meetings and created agendas and meeting notes- Organized cross-product governance meetings - Collaborated with departments to promote products and scheduled demo’s - Assisted in.
• Cross Project Management- Led strategic scheduling for multiple products and clients across one… Show more Project Manager in Professional Services
• Cross Project Management- Led strategic scheduling for multiple products and clients across one team- Successfully implemented software updates across multiple clients- Conducted daily SCRUM team meetings- Supported.
• Account Management - Created and managed SOW’s and CR’s across clients - Managed prepaid hours and active project hours simultaneously - Administered billing milestones and approvals in Salesforce
• Project Management Training- Developed and led MS Teams training for Project Managers- Assisted Project Managers with client-facing presentations Show less

Williamsport, Pennsylvania

• Kyocera Print System- Managed the deployment, implementation, and employee training for Kyocera printers- Reduced printing costs with an annual cost savings of $70,000
• Mvix Digital Signage- Oversaw the deployment of Xhibit display devices and removal of RMG signage system- Reduced digital signage cost with an annual cost savings of $13,910
• ITRM & DR- Managed critical application review and updated inventory of assets- Communicated with business… Show more
• ITRM & DR- Managed critical application review and updated inventory of assets- Communicated with business partners to maintain accurate records
• Active Directory Optimization- Worked with HR business partner to identify inactive accounts and remediate them- Identified and reduced unused groups
• Guest Network Offload- Managed the migration to Comcast line to optimize network speed and reduce traffic- Collaborated with TIS, DXC, and AT&T to ensure no major outages during the transition

Hunt Valley, Maryland

• ATAC Integration- Managed the ATAC project and collaborated with TIS, DXC, Textron Systems Infrastructure,and JK Technologies to integrate ATAC into the Textron network
• Office 2016- Deployed Office 2016 to about 2,800 machines- Assisted in the creation of license automation within Textron System
• Windows 10- Successfully managed and completed the Windows 10 project- Completed the implementation of Windows 10 within Textron Systems iRequest… Show more
• Windows 10- Successfully managed and completed the Windows 10 project- Completed the implementation of Windows 10 within Textron Systems iRequest system
• Mvix Digital Signage- Managed the installation of Xhibit display devices- Updated the security review to include new device features and implemented required changes
• Skype for Business Online Migration- Represented and assisted the migration for Textron Systems users

Williamsport, Pennsylvania Area

• ITRM & DR- Oversaw application review, asset inventory, and vendor management for power contingency plan
• Active Directory Optimization & Open Share Remediation- Diminished over 600 security groups and over 2,000 root level folders
• IT Awareness- Managed and planned training events in addition to creating an employee resource guide

The job includes stocking products, working cash registers, knowledge of wines, liquors, and counterfeit currency, helping customers and licensees, unloading shipments, creating bin lists, creating and taking orders for licensees and customers, and store cleaning duties.

Bachelor'S Of Science, Information Sciences & Technology (Ist), 3.79

Activities and Societies: I currently help out an organization called Technology Student Association (TSA). I have judged at the regional.

High School Diploma

Activities and Societies: TSA, Drama Club, Secretary of Class of 2013.