Rachel Grossmann Email & Phone Number

Washington, Dc, Us

Remote

Helping plan conferences, trainings, and other events for this nonprofit professional membership organization for lawyers who work in civil rights and loan forgiveness. I help with project management, budgeting, learning management system (Elevate) maintenance, and setting up registration in the Impexium and NetForum databases.

Washington Dc-Baltimore Area

• Proofread membership letters and addresses against the records in the E-Tix database for mail merge.• Reconciled receipts and settlement slips for finance.• Organized documents in DropBox and physical files while following file naming conventions.• Researched and performed price comparison for products customized with the Hirsshorn logo.• Exported transaction reports from E-Tix and format the data for finance.• Prepared membership letters for mailing.• Supported event planning and logistics.• Used the E-Tix and PANDA databases in tandem to verify member records and giving data.• Maintained and updated the E-Tix and PANDA databases to reflect changes.

Fairfax, Virginia, United States

Curating and managing web content for various clients (mostly government agencies).Increasing usability of text messaging platforms and websites.Taking inventory of the current ecosystem and taxonomy of various websites as well as providing guidance for site mapping.Auditing content for accessibility, usability, plain language, and search engine optimization (SEO).Quality Assurance and Product TestingResearching Client CompetitorsAgile Project Management and Product Development.Using Regular Expressions (Regex) to extract, match, and replace various metadata characteristics.Working in Drupal 9 to maintain and update client websites.

Washington Dc-Baltimore Area

This is a temporary position at The Optical Society, a non-profit membership organization for professionals in the fields of optics and photonics.* Maintain inbox.* Manage web content using the Kentico CMS.* Perform data entry and clean-up using NetForum CRM.* Research member company revenue and logos.* Published Registration button for 27 company profiles in less than half a day.* Developed SOPs for the OIDA department.* Recovered an original template document form the network and used merge fields to update the source data in Excel, which transferred over to an update in Word, thereby saving multiple people several hours of work.

Arlington, Virginia, United States

● Served as primary point of contact between vendors, list brokers, nonprofit clients, account teams, and data modelers.● Created pivot tables in order to extract data.● Designed and ran queries in Microsoft Access as a means of performing quality checks on incoming data.● Used advanced formulas in Microsoft Excel to cross reference data and calculate roll-risk projections to guide clients in meeting fundraising goals.● Walked clients through list plans and ensured all their questions were answered

Silver Spring, Maryland

• Accessed iMIS, an AMS database, through remote desktop in order to manage billing procedures and AR/AP transactions.• Produced, published, and updated website content and interface using RiSE, the iMIS database’s web content management system.• Utilized the iMIS database to set up event registration and pricing groups for conferences, workshops, and educational webinars.• Simultaneously managed and maintained five inboxes and responded to inquiries, when applicable.• Developed queries and analyzed and interpreted the data so as to understand effectiveness of new promotions and offers.• Constructed mobile and web apps using CVENT and CrowdCompass software to manage conference programs, speaker proposals, and award submissions.• Composed and authored content for standard operating procedures and membership mailings.• Reduced costs by manually migrating templates for mass email campaigns from MailChimp to the iMIS database.• Created a panel to collect demographic data from conference attendees for marketing purposes.• Increased efficiency by automating membership renewal e-mails and workflow processes via the iMIS database.• Issued invoices, digital certificates, credentials, refunds, credits, and receipts. • Expanded organization’s visibility through community outreach and chapter and member engagement

Silver Spring, Maryland

Washington D.C. Metro Area

Assigned to: SmithBucklin, Lamaze International• Prepared seminar and workshop paperwork and entered the information into Socious, the organization’s database.• Performed mail merges in order to send mass communications to include holiday cards and certification packets.• Compiled evaluations and created graphical representations of the data for end of year reporting.• Managed database user roles, permissions, and accounts.• Processed payments, membership renewals, and event registrations.

Washington D.C. Metro Area

➢ Assigned to: American University Washington College of Law, Office of the Dean• Scheduled and coordinated meetings across multiple calendars using Microsoft Outlook.• Designed a staff directory, an organizational flow chart, and manuals using Adobe Acrobat and the Microsoft Office suite.• Processed travel expense reimbursements

Washington D.C. Metro Area

● Accompanied patients to medical appointments, exams, and lab work to provide interpretation services for patients and providers.● Fostered better communication between healthcare workers and limited English-speaking patients by serving as a cultural broker and bridging any linguistic misunderstandings.● Represented and advocated for patients to ensure fair treatment and patient confidentiality.● Performed sight translations of paperwork, as necessary.

Washington D.C. Metro Area

Bilingual Administrative Assistant (Temp) at the Pan-American Health Organization (Jan. 2013 – Oct. 2013)• Drafted, translated, proofread, and revised Spanish and English memos, audit reports, PowerPoint presentations, newsletters, and correspondence.• Provided logistical support by booking travel and hotel accommodations for guests, speakers, and employees.Bilingual Administrative Assistant (Temp) at the InterAmerican Development Bank, (Jun. 2012 – Dec. 2012)• Aided retirees in completing pension eligibility forms in the Office of Staff Retirement Plan.• Single-handedly restructured and maintained resources in the donations collection of the Library.

Silver Spring, Md

 ➢ Assigned to Synergy Enterprises, Inc, Aug. 2012 – Oct. 2012• Supported project management and meeting planning by handling all registration and payment tasks.• Efficiently tracked payment, registration, and contact information in an Excel workbook and extracted this information to be used in a Microsoft Access database for accurate record-keeping.

B.A, Spanish

Activities and Societies: Spanish conversation hourG.P.A.: 3.82 Dean's list Coursework includes classes in translation, pronunciation.

Certificate Of Study Abroad Program Completion, Spanish Language And Literature

Studied Conversation and Hispanic Culture, Sept. 2010

A.A, General Studies

Activities and Societies: Phi Theta Kappa, Co-founder and vice president of the NOVA Gaming ClubG.P.A.: 3.75 Dean's list

Continuing Education And Professional Developement, Administrative Software Training

Activities and Societies: Courses in MS Excel, MS Access, and SharePoint