Rachel Grounds Email & Phone Number

Richfield, MN

Eagan, Minnesota, United States

Eagan, MN

• Volunteer position. Write and distribute monthly meeting minutes, maintain email Listserve and communicate all important information to club members through the Listserve

• Assist West customers and internal associates with technical issues regarding West web products, including web browser maintenance, password resets, document reprinting and media player adjustments.

• Handle incoming calls from customers and internal associates regarding account maintenance, billing, shipping, orders and subscriptions using the SAP database system.
• Work with customers and associates from internal departments for immediate resolution of customers’ issues

• Created and implemented a marketing plan for the 2006 Eagan Art Festival. Wrote and distributed press releases to the local media during the weeks leading up to the festival

• Assisted new customers with the child care enrollment process
• Maintained students’ files, including health and immunization records
• Produced newsletters, calendars, flyers, reports and letters as needed using Microsoft Word, Publisher, Excel and AS/400
• Prepared agendas and took minutes for weekly staff meetings
• Communicated program features and benefits with current and prospective customers
• Answered phone calls and greeted visitors

• Sold YMCA memberships to the public
• Processed YMCA memberships using AS/400
• Provided excellent customer service

• Produced weekly church bulletins and monthly newsletters
• Maintained members’ financial statements
• Answered phone calls and greeted visitors

• Edited and prepared press releases for publication in weekly community newspapers
• Wrote several feature articles for a community special edition

• Worked with new and existing customers to understand their advertising needs and provided them with relevant Minnesota Suburban Newspaper products