I managed two website products at Granicus to work towards a combined strategy for feature development, market placement and competitive pricing. I take individual customer feedback, aggregating it to make data-driven decisions, prototype, wire-frame, test and deliver functionality to empower thousands of governments to better serve their residents.

I lead a team of Customer Success Consultants dedicated to the GovAccess family of products (websites and forms). We help our clients get the most out of their subscription and software, help creatively problem solve, and actively prevent churn by creating deep, authentic relationships and engagement with each of our government partners.

*Acquired by GranicusOpenCities believes that our job with clients is never really done, and it's more than just technical support and upsells. To help our clients get the most out of their subscription and our platform, I built and launched the Customer Advocacy program at OpenCities. My team and I created a proactive outreach program to ensure that all of our government partners feel that they have a trusted resource in the organization. During our biannual check ins with each… Show more *Acquired by GranicusOpenCities believes that our job with clients is never really done, and it's more than just technical support and upsells. To help our clients get the most out of their subscription and our platform, I built and launched the Customer Advocacy program at OpenCities. My team and I created a proactive outreach program to ensure that all of our government partners feel that they have a trusted resource in the organization. During our biannual check ins with each government client, we talk through their goals as an organization, the ways they’re using the platform, progress in their digital strategy (if they have one, and if not, we unpack why and what the roadblocks might be), and come up with powerful action steps to help them continue iterating and improving. Show less

OpenCities helps governments turn their websites into a true digital front door with beautiful, accessible and mobile responsive websites, easy to use digital services and forms, and intranets that connect employees and improve communication. With the addition of consulting services, city and county governments can truly transform the way they approach and deliver services to residents digitally, resulting in a reduction in walk-in traffic and call volume, a reduction in time spent updating and… Show more OpenCities helps governments turn their websites into a true digital front door with beautiful, accessible and mobile responsive websites, easy to use digital services and forms, and intranets that connect employees and improve communication. With the addition of consulting services, city and county governments can truly transform the way they approach and deliver services to residents digitally, resulting in a reduction in walk-in traffic and call volume, a reduction in time spent updating and maintaining custom built websites and clunky CMS', and an increase in customer satisfaction from residents.In this organization, my role is to help government clients get the most out of the OpenCities platform with creative problem solving and minimal customization. If you're looking to solve a unique problem with your website or digital services, let me know how I can help! Show less

I managed the digital presence (approximately 500 pages) of the Community Resources Department at the City of Lakewood, including the arts, parks and recreation divisions. I monitored and contributed to the City's various social media platforms, as well as coordinated the content-gathering and editing processes of print publications. Occasionally I produced and edited video content for marketing campaigns.

Assist the CMO with marketing and manage all external communications.

Managed relationships with national and international media, achieving expanded coverage through pitching and fulfilling requests for interviews. Hosted creative media events to enhance relationships. Directed media operations on gamedays with a staff of 12. Wrote and edited official club communications, including press releases, web content, social media posts and game day publications. Serviced team website and page creation via Drupal CMS.

Drafted, copy-edited, and proofread text, and co-edited photography for the official bidding document of the United States. Contributed to the creation and operations of the final presentation, which was delivered to FIFA by U.S. President Bill Clinton and actor Morgan Freeman. Supported marketing and communications in implementing unified strategy across the print, digital and social media platforms, working closely with Blue State Digital and FleishmanHillard. As host city liaison, managed… Show more Drafted, copy-edited, and proofread text, and co-edited photography for the official bidding document of the United States. Contributed to the creation and operations of the final presentation, which was delivered to FIFA by U.S. President Bill Clinton and actor Morgan Freeman. Supported marketing and communications in implementing unified strategy across the print, digital and social media platforms, working closely with Blue State Digital and FleishmanHillard. As host city liaison, managed relationships with city, sports and venue contacts in each of the 18 host cities. On the FIFA Inspection Visit, coordinated agencies, media, city government and visitors bureaus, and stadium contacts for a tour of five cities in four days. Oversaw planning of a gala reception of 100+ attendees, including New York City Mayor Michael Bloomberg, at the St. Regis New York. Organized FIFA’s hotels, dinners, special events, and gift distribution. Show less

Contributed to league-wide distribution of press releases, newsstand compilations and other publications for media. Pitched stories to local and national outlets. Produced 2009 MLS Cup Media Recap, a summary of media hits throughout the playoffs. Managed media members and information packets for 2009 MLS All-Star Game. Organized press box and media protocol for 2009 CONCACAF Gold Cup Final.

• Wrote and edited articles for the website and e-mail updates.• Interviewed players and wrote articles for monthly programs.• Organized signage and helped run celebrity golf tournament for the club’s charitable arm.• Composed weekly updates on the performances of D.C. United youth teams for D.C. United and USL websites.

• Optimized record management for Booz Allen Integrated Records and Information Management office.• Created advertisement ideas and drafts to promote proper record management.• Attended networking and consulting functions throughout D.C. area.