Rachel Tompkins Email and Phone Number
Seattle, WA, US
Rachel Tompkins's Location
Seattle, Washington, United States, United States
Rachel Tompkins's Contact Details
Rachel Tompkins work email
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- Valid
- Valid
Rachel Tompkins personal email
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Rachel Tompkins phone numbers
About Rachel Tompkins
As a Project Manager at Valve, I led and coordinated operations for various Steam store events, such as theme sales, seasonal sales, and Steam Next Fest. I worked at Valve from January through October 2023, and I am a Certified Scrum Master with over 4 years of experience in applying Scrum methodologies to software development and digital marketing projects.I have successfully delivered increased customer engagement and sales through my leadership and coordination of 10 Steam theme sale events, 3 Steam Next Fest store events, and 2 store-wide seasonal sales. My core competencies include managing the work of multiple cross-functional team, streamlining team workflows, cross-team communication, prioritizing goals, and generally keeping things organized.I am passionate about creating a positive and collaborative team culture where everyone is able to do their best work.
Rachel Tompkins's Current Company Details
Costco Travel
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Certified Scrum Master/Project Manager/Producer
Seattle, WA, US
- Website:
- costcotravel.com
- Employees:
- 970
Rachel Tompkins Work Experience Details
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Costco TravelSeattle, Wa, Us
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Technology Scrum Master IiiCostco Travel Mar 2024 - PresentIssaquah, Wa, Us- Led 3 scrum teams in the Platform Engineering department, running regular Scrum ceremonies - Managed the final stages of migrating the code core from Team Foundation Server to GIT - Performed regular Scrum training and process improvement- Implemented regular Sprint Retrospectives on all 3 teams- Improved the format of joint Sprint Reviews- Facilitated 3 project post mortems
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Project ManagerValve Corporation Jan 2023 - Oct 2023Bellevue, Wa, Us- Leading and coordinating operations for 10 Steam theme sale events, 3 “Steam Next Fest” store events, and 2 store-wide seasonal sales, resulting in increased customer engagement and increased sales- Managing game developer and publisher communications for 15 Steam store events, resulting in greater participation in Steam store events and sales- Managing store-wide customer communications for 15 Steam store events- Overseeing and coordinating 3rd-party vendor work for 13 Steam store events, resulting in more focused genre theme sales on the Steam store- Organizing and coordinating the work of a 10-person Steam Events team over 8 months- Coordinating video production work for 10 Steam store event trailers- Improving backend processes by working with developers to make changes to internal tools- Maintaining and updating 40+ Confluence pages for project planning and team communication- Leading weekly team planning meeting -
Project Manager Scrum MasterRei Mar 2022 - Dec 2022Seattle, Us- Implemented a complete Scrum process, resulting in increased velocity and improved efficiency. Prior to this, the team had only partially adopted Scrum. - Coached my team through 3 project launches and maintenance of 3 internal tools that many other teams used, resulting in more website hits and increasing the revenue per visit- Facilitated recurring Scrum events (sprint planning, daily scrums, retrospectives, sprint reviews) and other team events as needed for a team of 7 people, running 2-week sprints- Aligned goals across 4 independent teams through facilitation of weekly collaboration, ensuring the appropriate parties were included- Guided my team through the transition of the Product Owner by temporarily taking on additional responsibilities in order to maintain productivity while team goals changed and the new Product Owner was onboarded- Planned and executed team morale events -
Scrum Master ISubsplash Dec 2019 - Mar 2022Dallas, Tx, Us- Facilitated Scrum events (sprint planning, daily scrums, retrospectives, sprint reviews) and other team events as needed for 7 teams, each running 1-week or 2-week sprints- Maintained and improved velocity of 2 cross-functional scrum teams (approx. 15 employees) over the course of transition from in-office to fully remote, with no decrease in productivity- Led weekly collaboration with Product Owners to launch 6 software products, in addition to monthly feature releases. This was accomplished by building and maintaining an actionable product backlog, keeping project/release plans current, radiating information to stakeholders including 6 executives, and ensuring that teams had clarity on their goals and how they support larger company goals.- Owned team performance metrics and presented to executive stakeholders at bi-weekly sprint reviews for each team, using sprint burndown charts, tracking velocity, keeping Jira up to date, etc - Conducted 3-5 scrum training sessions each for 4 teams- Trained department of 14 on new OKR creation process, leading to 100% correct adoption- Led a Scrum team that improved the ramp rate of donation platform clients by 7% in one quarter -
Lead Client Operations SpecialistSubsplash Dec 2018 - Nov 2019Dallas, Tx, Us- Managed an initiative to get all clients (approx. 5,000) set up on individual Apple and Google Play app developer accounts in order to meet app store requirements. - Created and refined 15+ processes to manage key points of the client life cycle- Cross-trained 4 members of the Client Operations team- Coached the Client Operations Specialist team of 6 people on customer support and improved process efficiency while client base grew by 30%- Collaborated with marketing and sales managers to overhaul client-facing correspondence, improving response rate by 50%- Used Scrum principles to manage Knowledge Management initiatives, team of 4 created approx. 50 articles in 6 months to increase client ability to self-serve support needs- Used Scrum principles to manage business development initiatives with sales and client success managers, in order to increase productivity by 25% while maintaining current reporting structure and workload
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Platform Support CoordinatorSubsplash Sep 2016 - Nov 2018Dallas, Tx, Us- Oversaw hiring and onboarding of 3 of those 5 support operations specialists- Directed implementation of new approaches to improve 30+ administrative processes to aid the support operations team- Trained and coached 5 support operations specialists to become experts in all support processes- Established, defined, and refined 20 processes to help the entire support team run smoothly and efficiently- Completed daily tasks owned by the support admins such as configuring apps, processing upgrades and updates, and setting apps live- Implemented a new scheduling service across all client base to enable self-scheduling of onboarding and tech support calls, saving the support team approx. 45 hours per week - Managed the team creating and improving product support articles to increase the number of articles by 50%- Responsible for 30+ processes and tasks that ensured all clients were properly onboarded from signup through mobile app going live across 5 app stores as client base grew from approx. 3,000 to 5,000- Provided customer service to clients via phone (50-100 calls weekly) and email (50-125 tickets weekly)
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Support Team Administrative AssistantSubsplash Jan 2016 - Aug 2016Dallas, Tx, Us- Managed key tasks in the client onboarding process such as welcome emails, processing client branding images, and settings apps live in the app store portals, serving 50+ clients each week- Owned all principal spreadsheets and documents for support team use- Facilitated successful new client journey by ensuring momentum of key technical onboarding steps as well as providing one-to-one communication to each client - Interfaced with sales and client success colleagues to track client onboarding progress and troubleshoot issues along the way- Provided customer service to clients via phone (50-80 calls weekly) and email (50-100 tickets weekly)- Maintained client information and account settings across organization
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Tasting Room Host And Tour GuideBatch 206 Distillery Mar 2015 - Dec 2015Tasting room host and tour guide. I served samples of Batch 206 spirits and gave details about the tasting notes and how they are produced. I gave tours of the distillery and explained distilling and aging spirits. I also wrote the monthly email newsletter and helped with various aspects of the spirits production process.
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BartenderLynnwood Bowl And Skate Nov 2014 - Jun 2015Us -
EditorMars Hill Church Sep 2013 - Sep 2014I wrote and edited for two blogs on marshill.com and theresurgence.com. I also selected and prepared all the daily devotions on marshill.com. I helped manage the social media for both blogs. I worked closely with the graphic design department to write and edit copy, and proof the finished product. I wrote and edited short copy for the marketing department. I edited and proofed the weekly kids ministry curriculum and did some editing and proofing for study guides that we published, and a few other longer projects.
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Screen PrinterThe Painted Word Jun 2011 - Aug 2013I worked at The Painted Word/Chick Lingo during summers and Christmas breaks while I was in college. I worked in most aspects of production and shipping at one point or another, sometimes all in one week. The wood for our signs and frames came in with the base color already painted, so I cleaned and organized the wood for storage and to prep it for printing. I also did the silk screen printing, which involved using the ink, printer, heated dryer, and keeping track of the weekly list of orders. I also did the custom orders, which involved creating custom artwork and a custom screen or vinyl stencil. In addition, I did maintenance on the silk screens.
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NannySelf Employed Jul 2003 - Sep 2009I worked as a nanny for several different families over through my high school years. I would cook, do minor cleaning, take care of the children, put them to bed, and sleep over occasionally if the parents were out of town for a night. I handled up to 7 children at one time.
Rachel Tompkins Skills
Editing
Copy Editing
Creative Writing
Time Management
Social Networking
English Grammar
Social Media
Microsoft Word
Leadership
Mac
Customer Service
Writing
Bartending
Rachel Tompkins Education Details
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Seattle Pacific UniversityGeneral
Frequently Asked Questions about Rachel Tompkins
What company does Rachel Tompkins work for?
Rachel Tompkins works for Costco Travel
What is Rachel Tompkins's role at the current company?
Rachel Tompkins's current role is Certified Scrum Master/Project Manager/Producer.
What is Rachel Tompkins's email address?
Rachel Tompkins's email address is ra****@****spu.edu
What is Rachel Tompkins's direct phone number?
Rachel Tompkins's direct phone number is +120681*****
What schools did Rachel Tompkins attend?
Rachel Tompkins attended Seattle Pacific University.
What skills is Rachel Tompkins known for?
Rachel Tompkins has skills like Editing, Copy Editing, Creative Writing, Time Management, Social Networking, English Grammar, Social Media, Microsoft Word, Leadership, Mac, Customer Service, Writing.
Who are Rachel Tompkins's colleagues?
Rachel Tompkins's colleagues are Lan (Wendy) Do, Bruce Davies, Jordan Riley, Rachelle Snyder, Rupali Bobbili, Natalia Hendricks, Jan Whipple, Pmp.
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