Rachel Headley, Cltc Email & Phone Number

Fishers, IN, US

Indianapolis, Indiana, United States

- Responsible for 85+ staff across new business operations, case management, and licensing andcontracting in the Individual Life and Financial Services division- Lead and develop a team of managers and directors across eight functional teams- Own strategy, planning and execution of highly visible initiatives impacting the customer experience- Partner with.

Indianapolis, Indiana

- Serve as business sponsor for all straight-through-processing value streams and business applications to drive transformation- Create voice of customer measure to influence strategic plan objectives- Reorganize 70+ associates into teams aligned by sales channel and support functions- Develop and communicate multi year strategic objectives to executive.

- Set team priorities and manage production support for functional teams- Collaborate with senior leaders to create, staff, and implement case management team of 15associates to support sales teams- Work with two enterprise divisions to create unique, hybrid product for sale in worksite settings

- Directly managed a team of employees in the customer service department.- Coached employees on ways to improve quality which improved level of service provided to customers. - Implemented a new phone system that increased employees' availability to service customers by 15%. - Facilitated workshops and training classes to educate employees on new products.

- Registered customers for memberships and programs which increased revenue. - Guided customers on a tour of the facilities to help customers feel comfortable with the staff and facilities.- Discussed benefits, options for membership, and answered questions for customers resulting in increased membership rate.