Motivated leader with several years of experience. Proven ability to manage and lead successful teams through emotional intelligence and empathy. Willingness to relocate for the right job opportunity. Very organized, self-motivated, and goal oriented team player.
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Crisis CounselorSamaritans Southcoast Jun 2024 - PresentUnited States-Deliver compassionate and nonjudgemental support to individuals experiencing emotional distress and suicidal thoughts through the 988 hotline, embodying the Samaritans Southcoast befriending method. -Manage high-stress situations effectively, offering immediate assistance and crisis intervention to callers in need.-Perform accurate data entry to monitor and assess the effectiveness of hotline services, contributing to continuous improvement initiatives.-Completed specialized… Show more -Deliver compassionate and nonjudgemental support to individuals experiencing emotional distress and suicidal thoughts through the 988 hotline, embodying the Samaritans Southcoast befriending method. -Manage high-stress situations effectively, offering immediate assistance and crisis intervention to callers in need.-Perform accurate data entry to monitor and assess the effectiveness of hotline services, contributing to continuous improvement initiatives.-Completed specialized training and participate in regular refresher courses to maintain and enhance crisis management skills in line with acereditation guidelines from the International Council for Helplines and the National Suicide Prevention Lifeline.-Gained proficiency in remote work tools and communication platforms, facilitating effective collaboration with a dispersed team. Show less -
Academic TutorVarsity Tutors, A Nerdy Company Jun 2024 - PresentUnited States• Comprehensive Subject Tutoring: Offer tutoring in all subjects for pre-k through 8th grade and select high school and college subjects. • Personalized Learning: Tailor lessons to meet individual student needs, including addressing learning disabilities such as dyslexia and dyscalculia.• Flexible Delivery: Provide virtual and in-person tutoring sessions, accommodating students' preferences and schedules.• Engaging Techniques: Utilize interactive activities, educational games… Show more • Comprehensive Subject Tutoring: Offer tutoring in all subjects for pre-k through 8th grade and select high school and college subjects. • Personalized Learning: Tailor lessons to meet individual student needs, including addressing learning disabilities such as dyslexia and dyscalculia.• Flexible Delivery: Provide virtual and in-person tutoring sessions, accommodating students' preferences and schedules.• Engaging Techniques: Utilize interactive activities, educational games, visual aids, and technology to make learning fun and engaging.• Skill Development: Focus on developing foundational skills, improving study habits, and fostering a growth mindset for long-term academic success.• Parent Collaboration: Communicate regularly with parents to discuss student progress, share strategies, and provide support for continued learning at home. Show less -
Academic ScorerPearson Mar 2024 - PresentUnited StatesAcademic Scorer for the NAEP April 2024 Grade 4, 8, & 12 Reading Project Academic Scorer for the NAEP Spring 2024 Grade 04 and 08 Reading Pilot•Achieved top performance across all metrics, demonstrating exceptional accuracy and consistency in scoring.•Conducted repetitive scoring tasks with precision until completion, ensuring uniform application of scoring guidelines.•Developed strong attention to detail and analytical skills, essential for accurate assessment of reading… Show more Academic Scorer for the NAEP April 2024 Grade 4, 8, & 12 Reading Project Academic Scorer for the NAEP Spring 2024 Grade 04 and 08 Reading Pilot•Achieved top performance across all metrics, demonstrating exceptional accuracy and consistency in scoring.•Conducted repetitive scoring tasks with precision until completion, ensuring uniform application of scoring guidelines.•Developed strong attention to detail and analytical skills, essential for accurate assessment of reading comprehension.•Enhanced time management and organizational abilities by meeting tight deadlines in a high-volume, remote work environment.•Gained proficiency in remote work tools and communication platforms, facilitating effective collaboration with a dispersed team. Show less -
Writer - PublisherKindle Direct Publishing Mar 2024 - PresentUnited States -
Area Manager IAmazon Oct 2023 - Mar 2024•Managed 50+ associates in a large item warehouse with the use of multiple types of powered industrial equipment ensuring safety regulations and policies were being followed.•Partnered with on-site safety personnel, the learning department, and HR to hold associates accountable and encourage a positive and inclusive work environment.•Identified and coached associates on productivity, quality, and time management metrics to meet and exceed operational goals.•Mentored 1 tier 3… Show more •Managed 50+ associates in a large item warehouse with the use of multiple types of powered industrial equipment ensuring safety regulations and policies were being followed.•Partnered with on-site safety personnel, the learning department, and HR to hold associates accountable and encourage a positive and inclusive work environment.•Identified and coached associates on productivity, quality, and time management metrics to meet and exceed operational goals.•Mentored 1 tier 3 associate into an L4 role, 2 tier 1 associates into tier 3 roles, and 3 tier 1 associates into learning ambassador positions. Show less -
Customer Returns Process AssistantAmazon Jan 2021 - Oct 2023Dallas-Fort Worth Metroplex•Supervise 100+ associates in the reverse logistics process, performing the duties of both an operational and quality process assistant.•Esured all safety guidelines were followed and proactively coached associates on safety best practices. •Partnered with management to develop an idle time adherence program, decreasing total idle time by 10% which resulted in an annualized labor-cost saving of approximately $420,500. •Identified and coached bottom performers across relevant quality… Show more •Supervise 100+ associates in the reverse logistics process, performing the duties of both an operational and quality process assistant.•Esured all safety guidelines were followed and proactively coached associates on safety best practices. •Partnered with management to develop an idle time adherence program, decreasing total idle time by 10% which resulted in an annualized labor-cost saving of approximately $420,500. •Identified and coached bottom performers across relevant quality metrics, decreasing failed quality audits on shift by approximately 22% •As the area owner of the non-sortable process, streamlined the workflow and coordinated process improvement initiatives to increase shift rates by approximately 68% since the inception of the process path. •Mentored 5 Tier 1 associates into Tier 3 roles and 6 associates into learning ambassador positions.-CPR Certified -PIT trained on forklift Show less -
Fulfillment AssociateAmazon Jul 2020 - Jan 2021United StatesWearhousing responsibilities in outbound packing and sorting:-Creating Boxes on demand for large items.-Packing items in appropriately sized boxes with dunage material for safe shipping.-Labeling packages with proper shipping information.-Sorting and stacking package on trailers or pallets and securing them for safe transport. -Clearing jams on conveyor system safely.-Certified to operate and do basic maintenance on taper machine, box on demand machine, labeling… Show more Wearhousing responsibilities in outbound packing and sorting:-Creating Boxes on demand for large items.-Packing items in appropriately sized boxes with dunage material for safe shipping.-Labeling packages with proper shipping information.-Sorting and stacking package on trailers or pallets and securing them for safe transport. -Clearing jams on conveyor system safely.-Certified to operate and do basic maintenance on taper machine, box on demand machine, labeling printers, and dunage machine. Show less -
Seasonal WorkerAmazon May 2020 - Jul 2020 -
Chef De PartieHouse Of Blues Entertainment Aug 2019 - Apr 2020Dallas -
Line CookLonghorn Steakhouse Jun 2018 - Jul 2019Pensacola, Florida AreaWithin a few weeks, I went from a part time employee to a full time employee. In my first two months, I received "Rockstar" pin and became a Certified LongHorn's Trainer. -
Elementary School TutorSelf-Employed Aug 2014 - May 2019United States•Conducted sessions both virtually and in person at libraries or students' homes for flexibility and convenience.•Developed personalized lesson plans tailored to individual student needs and learning styles.•Fostered a supportive and motivating atmosphere, helping students improve their grades significantly.•Assisted students on the brink of failing to achieve As and Bs through targeted academic support.•Engaged with parents to discuss the importance of early intervention for… Show more •Conducted sessions both virtually and in person at libraries or students' homes for flexibility and convenience.•Developed personalized lesson plans tailored to individual student needs and learning styles.•Fostered a supportive and motivating atmosphere, helping students improve their grades significantly.•Assisted students on the brink of failing to achieve As and Bs through targeted academic support.•Engaged with parents to discuss the importance of early intervention for learning disabilities such as dyslexia and dyscalculia.•Researched and provided specialized resources and strategies for students with learning disabilities.•Boosted students' self-confidence and instilled a love for learning through engaging and interactive sessions. Show less
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Head ChefSouth Market Feb 2018 - Jun 2018Pace, FlAs a working chef and kitchen manager, I not only keep track of inventory, ordering, and labor costs but I am also hands on in the kitchen. I work side by side with my line crew to insure quality preparation and plating.
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Sous ChefCapers On The Square May 2017 - Nov 2017Dahlonega, Ga
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Shift SupervisorAramark At Ung Mar 2016 - Nov 2017Dahlonega, GaMy day to day responsibilities included supervising food prep/production and handling, insuring food quality/safety and recipe adherence, monitoring waste and sanitation, as well as employee training.
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Kitchen ManagerPiazza Italian Restaurant Aug 2014 - Mar 2016Dahlonega, Ga I was in-charge of a staff of 8 kitchen employees in a business with sales of $15-20,000 weekly. My day to day responsibilities included supervising food prep/production and handling, insuring food quality/safety and recipe adherence, and monitoring waste and sanitation. My other responsibilities included but were not limited to, scheduling, inventory, and employee staffing/training.
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Lead Line CookCapri Cafe Feb 2011 - Jun 2014Tucker, Ga My day to day responsibilities included food prep/production, following recipes, plating, and maintaining a clean kitchen. I was promoted to lead line cook were I assumed a supervisory role over the kitchen staff of five.
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Office Manager/GroomerGroom Wizard Apr 2008 - May 2014Tucker, Gachecked dogs in and outrun monthly and yearly reportsschedulingdog and cat grooming
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Kennel ManagerFurbusters Feb 2005 - Jun 2007open and close shopcleaned the shoptake care of the boardersadminister medicationswalk the dogscheck pets in and outmanaged three employees
Rachel Heath, Msml Education Details
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Management And Leadership -
Business Management -
Tucker High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Rachel Heath, Msml
What company does Rachel Heath, Msml work for?
Rachel Heath, Msml works for Samaritans Southcoast
What is Rachel Heath, Msml's role at the current company?
Rachel Heath, Msml's current role is Leader, Trainer, Mentor.
What schools did Rachel Heath, Msml attend?
Rachel Heath, Msml attended Western Governors University, Western Governors University, Georgia Perimeter College, Tucker High School.
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