• Identify preferred partners in new markets• Maintaining existing partner relationships• Address, monitor, and resolve partner escalations• Procurement lifecycle management – assist with preferred partner identification, solicitation, evaluation, and ongoing contract administration• Support new and existing customer projects• Facilitate regular business partner reviews to track and monitor the quality of preferred partner services• Complete data analysis to monitor the performance of current preferred partners and anticipate future partner needs• Keep preferred partner information up to date in all internal systems. This includes contracts, COI, NDA, and rate cards• Proactively identify opportunities for process improvement• Develop a deep understanding of products, services, and capabilities to maintain and grow the network effectively• Collaborate closely with cross-functional teams to ensure a seamless experience for preferred partners and customers

Customer Care Manager leads the Customer Care Location team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf.

Work directly with carriers (dry van, flat bed, and temp control) to ensure that loads are picked up and delivered. Partner with the customer and carrier to provide tactical solutions that improve the day-to-day operation. Resolve discrepancies on freight bills (electronic and paper) and determine cause and corrective action. Manage overall customer service to ensure excellent customer relations.

• • Exclusive service representative to the #7 global customer• Familiarized with the customer’s business to better anticipate and service needs• Collaborate with other cross-functional groups to ensure customer expectation and customer requirements are met• Create and maintain customer reference material• Reviewed account to identify opportunities to eliminate duplication of work, errors, and improve services• Maintenance of inventory to prevent overage and unnecessary production.• Record and communicate customer complaints including entry of return sales orders and/or coordinating with Accounts Payable/Credit Analyst to issue service credits as necessary• Report to internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information.• Regularly reviews open orders to ensure completion through invoicing.• Compares/evaluates scheduled glass production quantities against customer’s daily/weekly requirements • Mitigates potential gaps in service by communicating customer expectations to production planning, demand planning and plant operations • Responsible for identifying opportunities to ship aging inventory to reduce storage costs • Interprets and compiles necessary data from customer product specification and initiates a new material (SKU) request, following through to completion• Generates weekly customer inventory report and monthly supplier inventory aging report• Support Sales Management on New Business Development (e.g. sample orders, stock price list quote)• Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities, e.g., out of pattern shipment, less than minimum run up charge, over aged inventory.

• Managed over 100 projects per year totaling over $3 million dollars• Provide crucial production evaluations and propose project performance enhancements • Monitor and motivate productivity of 124 employees on two shifts• Responsible for compliance with industry (CASRO) and ISO standards• Create, organize, and maintain ISO documents to ensure compliance• Monitor personnel responsibilities including staff recruitment, administration of disciplinary actions, and performance reviews• Ensure staffing needs for scheduled studies are maintained• Monitor and approve purchase orders, schedules, invoices, and payroll

• Manage service team• Complete weekly payroll• Monitor account compliance with TSA regulations• Provide customer solutions for service and rates• Maintain employee training requirements• Communicate service interruptions • Resolve customer complaints

Manage service teamComplete weekly payrollMonitor account compliance with TSA regulationsProvide customer solutions for service and ratesMaintain employee training requirementsCommunicate service interruptions Resolve customer complaints

• Organize and distribute daily shift assignments• Manage loading, unloading and staging of Inbound and outbound truck loads• Preparation of shipping documents• Monitor productivity of employees• Train new office and dock employees

• Monthly Revenue Report• Monitoring productivity of employees• Resolving customer complaints• Provide customer solutions for service and rates• Communicate service interruptions

• Monthly Revenue Report• Monitoring productivity of employees• Resolving customer complaints• Provide customer solutions for service and rates• Communicate service interruptions

• Monthly Cost Reports• Booked commercial flights, charters, and trucks• Monitored the integrity of product offerings• Quoted and booking of shipments• Data entry• Monitored volumes on incoming and outgoing routes and made adjustments to routing or added on additional routes as necessary

• Provided customer service• Loaded customer trucks and charters• Tracked of shipment by in-house system• Booked commercial flights, charters, and trucks• Loaded and unloaded trucks/aircraft• Scanned house airway bills• Manifested of trucks• Fork-lift operator• Cleaned up work area