Rachel Huth Email & Phone Number

Buffalo, New York, United States

• Identify preferred partners in new markets
• Maintaining existing partner relationships
• Address, monitor, and resolve partner escalations
• Procurement lifecycle management – assist with preferred partner identification, solicitation, evaluation, and ongoing contract administration
• Support new and existing customer projects
• Facilitate regular business partner reviews to track and monitor the quality of preferred partner services

Toledo, Ohio, United States

Customer Care Manager leads the Customer Care Location team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the.

Toledo, Ohio, United States

Work directly with carriers (dry van, flat bed, and temp control) to ensure that loads are picked up and delivered. Partner with the customer and carrier to provide tactical solutions that improve the day-to-day operation. Resolve discrepancies on freight bills (electronic and paper) and determine cause and corrective action. Manage overall customer.

Perrysburg, Ohio

• Exclusive service representative to the #7 global customer
• Familiarized with the customer’s business to better anticipate and service needs
• Collaborate with other cross-functional groups to ensure customer expectation and customer requirements are met
• Create and maintain customer reference material
• Reviewed account to identify opportunities to eliminate duplication of work, errors, and improve services
• Maintenance of inventory to prevent overage and unnecessary production.

• Managed over 100 projects per year totaling over $3 million dollars
• Provide crucial production evaluations and propose project performance enhancements
• Monitor and motivate productivity of 124 employees on two shifts
• Responsible for compliance with industry (CASRO) and ISO standards
• Create, organize, and maintain ISO documents to ensure compliance
• Monitor personnel responsibilities including staff recruitment, administration of disciplinary actions, and performance reviews

Swanton, Ohio

• Manage service team
• Complete weekly payroll
• Monitor account compliance with TSA regulations
• Provide customer solutions for service and rates
• Maintain employee training requirements
• Communicate service interruptions

Manage service teamComplete weekly payrollMonitor account compliance with TSA regulationsProvide customer solutions for service and ratesMaintain employee training requirementsCommunicate service interruptions Resolve customer complaints

Los Angeles, CA

• Organize and distribute daily shift assignments
• Manage loading, unloading and staging of Inbound and outbound truck loads
• Preparation of shipping documents
• Monitor productivity of employees
• Train new office and dock employees

Swanton, Ohio

• Monthly Revenue Report
• Monitoring productivity of employees
• Resolving customer complaints
• Provide customer solutions for service and rates
• Communicate service interruptions

Swanton, Ohio

• Monthly Revenue Report
• Monitoring productivity of employees
• Resolving customer complaints
• Provide customer solutions for service and rates
• Communicate service interruptions

Swanton, Ohio

• Monthly Cost Reports
• Booked commercial flights, charters, and trucks
• Monitored the integrity of product offerings
• Quoted and booking of shipments
• Data entry
• Monitored volumes on incoming and outgoing routes and made adjustments to routing or added on additional routes as necessary

• Provided customer service
• Loaded customer trucks and charters
• Tracked of shipment by in-house system
• Booked commercial flights, charters, and trucks
• Loaded and unloaded trucks/aircraft
• Scanned house airway bills

Hsd

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