Rachel Ishimaru Email & Phone Number

Rachel Ishimaru is a Senior Billing Analyst at CBS Interactive at CBS Interactive (formerly CNET). She possess expertise in oracle, salesforce.com, oracle discoverer, accounts receivable, billing process and 2 more skills.

Listed skills include Oracle, Salesforce.Com, Oracle Discoverer, Accounts Receivable, and 3 others.

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  Senior Billing Analyst

  Cbs Interactive (Formerly Cnet)

  Jan 2001 - Present - San Francisco Bay Area

  Senior Billing Analyst 2006-PresentBilling Analyst 2003-2006Customer Service Analyst 2001-2003Manage daily billing and order review for domestic and international customers – standard (delivery based) and custom (specific requirement).Prepare order reconciliation using Discover 10G and compare posted revenue in Oracle 11i against existing transactions.Interpret IO (i.e. contract) billing information, to ensure appropriate billing limitations and format.Reconcile and resolve discrepancies between SalesForce Automation (SFA) and Oracle 11i systems.Analyzed accounts receivable aging reports to determine which accounts need transferring to collections.Partner with collections team to research customer inqueries and billing issues thru resolution.Research and resolve: billing issues, manually billed specialized orders, reconciled customer accounts, applied and reconciled cash receipts, processed credit card payments and internal credit memos. Complete month/quarter/year-end close requirements.Work closely with sales operations team to ensure business process continuity and the resolution of disputes and billing issues.Manage customer and sales team inquires to resolution or escalate issue to sales and finance management as appropriate and partner with them to research and resolve.Streamline AR billing process to ensure timely turnaround of transactional deliverables.Track billing errors and performed necessary adjustments to related accounts.Played lead role in Oracle 9i to Oracle 11i implementation, testing the functionality, verifying data integrity/mapping to invoices, identifying system improvements and final user acceptance testing (UAT) Assist with preparation of documents during annual internal audits.Train new Account Coordinators (Sales) with billing procedures and best practices.