Rachel Jackson Email & Phone Number

United States

Ashburn, Va

Senior Technical Project and Operations Manager experienced in; PMO Strategy Design, Business Operations, Project Lifecycle Management, Change Management, Forecasting and Planning, Process Engineering Optimization, Stakeholder Engagement, and Procurement Management.

• Led strategic delivery of PMO strategy and business operations for Yahoo's Cybersecurity Business Unit, overseeing financial management, program management, and change management.• Built strong relationships across business units to align teams with new business requirements and upcoming priorities.

● Manages the Office of the CISO (OTC) Project Management Office Team and Business Operations Team; Responsible for the strategic delivery of PMO strategy and business operations including financial management, program management, change management, headcount tracking, and project management tooling development ● Manages procurement activity from start to finish including requirements gathering, vendor management, statements of work development, purchasing orders, invoicing, auditing and closure of contracts

Dulles, Va

Managed the business operations for the Paranoids (Cybersecurity) team including full lifecycle budget management, change management development and processes, procurement activities, capital expenditures and headcount.

Supporting IT Modernization: Centers of Excellence at General Services Administration, Federal Acquisition Service. ● Advised GSA Centers of Excellence customers in executing their strategic IT modernization plans; for USDA engagement established processes for reporting, created templates, processes for onboarding/offboarding, and change management strategies. ● Applied PMBOK concepts to project lifecycle activities to ensure quality, budget, and deliverable schedules meet or exceed customer expectations. ● Supported acquisition activities including budget planning, industry events, and evaluation planning, to support customer’s emerging modernization service needs.

Arlington, Va

Dept. of Agriculture, Food and Nutrition Service (FNS) ▪ Managed technical assistance support for FNS Supplemental Nutritional Assistance Program (SNAP) electronic benefits transfer (EBT) conversion activities▪ As DRT Program Manager for the several SNAP task orders ensured timely delivery of work products and deliverables, monitored customer satisfaction, managed contract financials, and managed subcontractor engagement• Dept. of Agriculture, Office of Chief Information Officer (OCIO)▪ Supported the Enterprise Program Management Services team in efforts to incorporate IT category management requirements into existing USDA structure and initiatives▪ As DRT Project Manager for this contract, ensured timely delivery of work products and deliverables, monitored customer satisfaction, managed contract financials, and tracked and mitigated risks

• Supported the Enterprise Program Management Services team in incorporating IT category management requirements at the Dept. of Agriculture, OCIO.• Led IT project management support for scientific computing software projects at FDA CFSAN, creating EPLC technical documents and managing project schedules.• Collaborated with clients on policy regulations changes at the Dept. of Agriculture CCSC PMO, creating communications products and managing the Web site change request process.

Washington, Dc