Rachel Yates Email and Phone Number

Manage the Feedback & Continuous Improvement Program; working across the organization to capture and analyze internal and partner feedback and use it to influence high-priority projects. Coordinate, schedule, and track over 10 improvement initiatives annually across teams and ensure timely execution.Consult with stakeholders to understand their feedback needs and find solutions to gather valuable metrics for their initiatives and projectsDesign and deploy quantitative and qualitative feedback collection mechanisms to measure the effectiveness of training projects, programs, and systems. Interpret feedback and present key findings and recommendations to stakeholders through easily consumable data visualizations, including dashboards, reports, and presentations. Increased responses by 68% on a high-priority survey, used to make enhancements to the company’s partner training portal.

Defined and documented the survey feedback loop design process for various GPTE surveys.Drove the implementation of the feedback loop process, from collecting data, to analyzing and interpreting the results, to creating actionable items, to following-up with stakeholders on the status of these items.Collaborated across teams to implement improvement initiatives for the GPTE program such as updating curriculum documentation and assisting with enablement asset lifecycle management projects.

Created and delivered daily whole group and small group differentiated lesson plans to meet the needs of each child.Designed hands-on learning experiences to engage students, e.g. Skype in the Classroom and “breakout” boxes.Collaborated with team members, specialists, support staff, and administration to enhance learning for all studentsCommunicated and met regularly with families to establish and maintain a school-home partnershipSelected by the principal to represent the school in a variety of initiatives and activities, including: Digital Portfolio Implementation Team - a district-wide digital portfolio initiative, designed to equip students with 21st century skills: Attended multiple trainings and led the implementation of the initiative at Pleasant Grove, which included conducting staff trainings and helping students create Google Sites and build digital portfolios through G Suite SummerSTEM - a program focused on incorporating STEM in the classroom and connecting educators with STEM professionals to enhance instruction: Used knowledge gained from business immersions within the health and environmental industries to develop a project- based learning unit about the human body to implement in the classroom, and presented the unit at a symposium for educators and businesses Visit by North Carolina State Senator Wiley Nickel: One of three classrooms chosen to host Senator Nickel, who visited Pleasant Grove to learn about education initiatives and how to best advocate for students and educators

Provided customer service and guidance to educators and families looking to purchase appropriate learning materials for their classrooms, students, and children.Performed a variety of retail functions, including sales transactions and returns, visual merchandising, receiving shipments, conducting inventory, and closing procedures.

Taught 12 different reading and literacy classes to students ranging from age 4 to adults.Helped students learn essential reading skills and to develop a love for reading by delivering developmentally-appropriate, standards-aligned curriculum.

Taught English/Language Arts to students entering 6th grade as part of a summer program that commits to helping at-risk students become first-generation college graduates.Created engaging ELA content aligned to Texas state standards.Led an extracurricular class on psychology, conducted parent/teacher conferences, and collaborated with fellow teachers and directors to best meet the needs of the students.