Rachel Ferris Email and Phone Number

~$400k in lifetime custom apparel salesRanked top 5 of ~700 Campus Managers in both FY22-23 and FY23-24 salesExceed yearly sales goals in custom apparel orders for campus and local organizations

Oversaw and led UNC team of 7 Campus Managers to exceed yearly sales goalsMentored new team members to build sales and communication skills and form long-term customer relationshipsFacilitated regular team meetings to share broader company news and product knowledge while workshopping sales techniques and customer service best practices

Handled large custom apparel orders for Greek chapters, on campus clubs, and local businessesEffectively communicated with customers to drive sales and build strong relationshipsOwn allocated orders end-to-end through collaboration with art, finance, and operations teams to share and execute customer needs

Design course curriculum for Customer Journeys MBA courseCreate student-led mock pay-per-click campaign to practice real-world applications and implications of customer acquisition, acquisition cost, and customer lifetime valueGenerate quiz question banks from relevant articles to test student comprehensionEvaluate assignments and report student progression

Worked cross-functionally on three teams advising public and private sector clientsBuilt financial models to project revenue and assess capital allocation strategy given various market factorsConducted and analyzed key takeaways from external benchmarking interviews to determine industry best practices

Create and share content on multiple online platformsConnect with community members within consumer baseCater to and develop brand image