Promoted from Retail Operations Manager to Operations Manager to oversee production, quality control, wholesale account management, and staff leadership.• Managed large B2B wholesale accounts such as Target and URBN, Inc. through Partners Online & Tradestone, utilized analytics to identify top-performing items, and accurately forecast replenishment rates. • Recruited, hired, and trained new staff on sales techniques and new promotions and initiatives.• Managed a team of seven in production of a limited promotional product line with email pre-ordering which increased sales over its three-month duration. • Developed standard operating procedures (SOPs) to streamline training and workflow effectiveness.• Communicated with third-party logistics warehouses on product packing and quality control. • Tracked inventory stock levels to ensure optimal quantities of products.• Partnered with the company’s CEO to develop promotions for overstock items.KEY ACHIEVEMENTS:• Implemented StockSavvy and TradeGecko to improve the accuracy of inventory counts to 98%.• Worked closely with the production manager to ensure the on-time delivery of a large wholesale order for URBN, Inc. which promoted significant brand awareness in over 100 retail stores.• Created a costing sheet for the exclusive Target line to calculate pricing and maintain a 40% profit margin.

Recruited to lead all operations for one of the company’s top-grossing stores, including employee supervision and performance management, creation of promotional events, and sales operations management. • Collaborated with the company’s owner to identify and onboard new vendors based on local buying trends. • Analyzed weekly sales metrics, identified high-performing items, and determined sales strategies. • Streamlined workflows and improved efficiency by creating forms and standard operating procedures.• Spearheaded ideas for marketing materials and content that increased customer traffic.KEY ACHIEVEMENTS:• Collaborated with Facebook to host a pop-up event at their headquarters, leading to greater brand awareness, generation of new customers, and $3K in sales over two hours.• Spearheaded a BOGO promotion based on sales analysis that boosted sales by up to 15% while attracting new customers both in-store and online.• Partnered cross-functionally on the implementation of the Shopify/Stitch inventory system.

Partnered with the store manager on team leadership, business development, operations management, customer relations, and marketing initiatives.• Achieved nearly perfect inventory accuracy and zero product loss by creating and implementing new processes and tracking systems.• Utilized CRM to track customer trends, identify local customer preferences, and select products that led to higher sales and product turnover.• Maintained relationships with large customer accounts and communicated upcoming promotions and new products to regularly close $3K+ transactions.• Worked with the store manager to design and implement a strategic marketing campaign to exceed yearly sales goals by 15%.

Promoted from Sales Lead to Floor Manager to collaborate with the general manager on sales operations, management of a team of seven, promotional events, brand awareness, and fundraising. • Drove customer loyalty through a welcoming demeanor, personal styling sessions, and regular follow-up.• Led the sales team in store merchandising and sales activities to meet daily goals.• Developed loss prevention strategies to reduce losses by 3% over prior year.

Hired as a Sales Associate and quickly promoted to a Keyholder. Assisted in the management and supervision of 12 sales associates to consistently meet or exceed weekly sales goals.• Built a base of repeat clientele through a focus on customer satisfaction and product knowledge.• Increased sales by tracking client purchases in a CRM program and initiating follow-up communications to assist with future purchases.• Sold $350K in fashion merchandise over one year.

Managed account relationships using SalesOutlook CRM. Recognized by the company’s CEO for excellent ability to build rapport with customers and vendors. Key achievements include:• Grew portfolio by 5% within three months by prospecting, cold calling, and networking.• Drove account sales by 20% through partnering with clients to increase product presence.

• Assisted sales representatives with showroom display of numerous Italian leather and clothing products, including brands: Versace, Liu Jo, La Perla, US Polo, Zu Elements, and more. • Tracked and processed all incoming and outgoing product to ensure accurate inventory count• Accompanied representatives on client meetings throughout the city to assist in clothing line presentations• Gained skills in placing client sales orders in an international business environment• Improved Italian speaking skills and learned the culture and customs of a European small business enterprise