Rachel Huffman Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

- Completed an immersive User Experience Design program with a focus on mobile and web applications- Engaged in hands-on learning of end-to-end UX fundamentals, including user research + strategy, persona development, affinity mapping, wireframing, prototyping, and UI library creation- Collaborated with 15 designers to address complex problem spaces with digital solutions- Led and owned user research, persona development, sketching, wireframing, prototyping, and developer hand-off in a 24-hour hackathon to create an app redesign for Air Canada

Seattle, Washington, United States

- Collaborated with the Product, Design, and Developer teams to improve our app check-in flow based on personal user interviews and NPS feedback- Increased average occupancy year over year by 16% by developing both a first responder discount program and tour program, resulting in an 80% conversion of tours to trips booked- Developed and launched an all-inclusive rental model by making paid add-on items a permanent amenity to increase transparency and customer satisfaction

Seattle, Washington, United States

Overseeing the sales, hospitality, and operations of a professional, productive, and vibrant community in a 42,000 sq ft coworking space.- Served as the leader for all company product experiments, responsible for creating clear project scopes, managing all strategic projects, developing tracking and data tools, and producing strategy, process, and product recommendations to leadership that affected the entire network of over 100 locations in 50 major cities- Oversaw efforts to increase NPS score by 181.5% in one quarter by connecting with members, gaining insights on both individual and community needs, and responding to NPS feedback- Co-led the creation of a network-wide renewal strategy to successfully reach a member churn goal of under 6%

Seattle, Washington

Greater Seattle Area

- Implemented new project management tools to improve both external and interdepartmental communication, streamline event pipelines, and refine the tracking of $2.9M in revenue- Managed relationships with 10 Board of Director members and 25 company vendors, thereby supporting senior management in making important decisions faster- Created new affiliate procedures to ensure staff expectations are clear and office processes are followed

Greater Seattle Area

- Moderated bi-monthly community forums to increase communication, optimize satisfaction, and resolve resident issues by collecting, disseminating, and integrating solicited feedback- Launched a new $40M senior living community, bringing the occupancy to 95% in the first 10 months through engagement tactics such as community programs, hospitality initiatives, and sales tours- Independently developed the Active Living department, responsible for creating, implementing, assessing and promoting 25 programs and 12 events monthly

Indianapolis, Indiana Area

Improved the quality of life of residents and staff of Marquette Senior Living through client-centered health & wellness programming, event planning, health coaching, wellness education, exercise prescriptions and group exercise. Created every day living experiences that engaged and empowered both residents and staff.Took action on providing new, relevant services through leading the first-ever Lifestyle & Health committee. Managed a $300k budget and evaluated programs by developing monthly metric reports to analyze data and optimize programs.

Indianapolis, Indiana Area

Developed and executed employee health and wellness programming from local nonprofits to Fortune 500 corporations across Indianapolis, including Marquette Senior Living, Anthem, Eli Lilly, One America, Dow AgroScience, Farm Bureau Insurance, and more.Supported staff in their work/life balance and created positive environments where employees could show up and not just contribute, but thrive in their career.

Indianapolis, Indiana Area

Managed multiple marketing teams and events for products valued at an estimated $200k. Marketing approaches varied from guerilla to serving as a vendor for events with 300,000+ in attendance.Trained and managed all team members at on-site events and created excitement for brands through authentic conversations and hands-on marketing interactions with consumers.

Presented continuing education health/wellness workshops to certified interpreters for the deaf.

Bloomington, In

Guided and instructed students through hands-on wellness concepts and programs. Evaluated their progress and comprehension of materials.

Diploma, User Experience Design

Bachelor Of Science - Bs, Kinesiology

Activities and Societies: Singing Hoosiers, disc jockey for WIUX - 99.1 FM, YMCA Building Better Balance Instructor, Kinesiology Club