Rachel K. Email & Phone Number

Cooperstown, Ny, Us

Cooperstown, New York, United States

Thornton, Colorado, United States

- Booked product demonstrations with US based small non profits through outbound dialing and emails- Ran virtual product demonstrations to educate potential clients on the offerings and benefits of Flipcause’s product- Managed the sales cycle from making contact to closing the sale- Utilized Salesforce to enter and maintain prospect information for successful transitions from the sales to the success team

Lakewood, Colorado, United States

- Explain the Build-a-Bear experience to new customers while upselling stuffers, clothes, and accessories- Complete all administrative tasks, including hiring, onboarding, training, scheduling, and managing inventory

Aurora, Colorado, United States

- Manage staff throughout each shift to ensure that customer needs are being met efficiently and all staff takes required breaks- Run the Workshop as the only manager on high volume days over $19,000- Organize stock on the floor and in the storage area

Brighton, Colorado, United States

- Managed a staff of 20-30 people across four internal teams- Wrote the schedule weekly, adapting to the needs of the business while respecting employee availability and time off- Completed the hiring, onboarding, and training processes- Completed corrective action documentation and conversations including terminations- Conducted all staff meetings by creating agendas, tracking attendance, and following up with absent employees- Completed food and alcohol inventory and… Show more - Managed a staff of 20-30 people across four internal teams- Wrote the schedule weekly, adapting to the needs of the business while respecting employee availability and time off- Completed the hiring, onboarding, and training processes- Completed corrective action documentation and conversations including terminations- Conducted all staff meetings by creating agendas, tracking attendance, and following up with absent employees- Completed food and alcohol inventory and ordering on varying schedules from 9 different vendors- Minimized food waste by creating prep lists that can easily be updated for expected daily sales, allowing the brewery to be better prepared for each day and serve fresher food- Streamlined cooking procedures by reorganizing the kitchen to eliminate line crossing for all regular menu items- Updated kitchen build guides and recipes to facilitate the cooking process- Reorganized the storage coolers to make the food placement more efficient- Updated the point of sale system to increase accuracy and ease of use- Increased awareness of labor expenses by changing how labor costs were tracked and reported- Completed weekly payroll, including hourly wage, credit card and cash tips, paid time off, business reimbursements, and public health emergency pay - Updated company documents including the employee handbook, daily sales report, job descriptions, tip pooling spreadsheet, and operations checklists- Balanced cash deposits and distributed employee tips nightly- Assisted with planning and executing public events, including the 10-year anniversary celebration, community fundraisers, bingo, and trivia- Managed private events for up to 150 people and ensured that groups met their contractually obligated food and drink minimums - Represented the brewery at Downtown Partnership Committee meetings and assisted with planning town festivals- Assisted with social media strategy and posts- Captured customer data for future marketing endeavors Show less

Loveland, Colorado, United States

- Managed customer relations by assisting with in-store and embroidery purchases or orders and processing exchanges and returns and finding a solution when an item is unavailable or backordered- Managed inventory by restocking the floor each day, organizing new product, processing defectives, cycle counting, and ordering- Oversaw sales associates through hiring, training, answering questions, scheduling, creating daily checklists, and corrective action- Enforced store policies… Show more - Managed customer relations by assisting with in-store and embroidery purchases or orders and processing exchanges and returns and finding a solution when an item is unavailable or backordered- Managed inventory by restocking the floor each day, organizing new product, processing defectives, cycle counting, and ordering- Oversaw sales associates through hiring, training, answering questions, scheduling, creating daily checklists, and corrective action- Enforced store policies, including COVID cleaning and safety procedures- Arranged the store layout to fit with the seasons and clearance items- Analyzed data on past sales performance to inform future marketing and promotions Show less

Fort Collins, Colorado, United States

- Oversaw other cooks to ensure that the kitchen ran efficiently and food was served in a timely manner- Cooked on the sauté line, salad and sandwich line, and called orders from tickets- Stocked and cleaned the kitchen in accordance to health and safety requirements, including additional restrictions due to COVID-19- Created and cooked daily specials and soups- Assisted servers with restocking their area, running food, and cleaning as necessary

Cooperstown, Ny

Special Events Assistant (March 2020 - June 2020)- Streamlined the process of pulling database reports- Updated the database for summer 2021 after Induction 2020 was cancelledSpecial Events Intern (May 2019 - August 2019)- Worked at all Hall of Fame events, interacting with honorees, attendees, security and transportation staff, and set up volunteers- Assisted with the crowd management plan and execution for approximately 55,000 guests at Induction- Researched travel… Show more Special Events Assistant (March 2020 - June 2020)- Streamlined the process of pulling database reports- Updated the database for summer 2021 after Induction 2020 was cancelledSpecial Events Intern (May 2019 - August 2019)- Worked at all Hall of Fame events, interacting with honorees, attendees, security and transportation staff, and set up volunteers- Assisted with the crowd management plan and execution for approximately 55,000 guests at Induction- Researched travel options and assisted with travel requests for VIP guests and museum staff for 2 major events- Managed details for Hall of Fame Induction Weekend 2019 by registering guests and creating attendee reports for weekend events- Interacted with high profile guests in a professional manner by assisting with registration, transportation, and ad hoc needs- Updated and streamlined the Cvent event database- Wrote and presented an Artifact Spotlight to museum guests 3 times, highlighting 2 artifacts not currently on display- Wrote an article for the museum website about artifacts that are not currently on display Show less

Greater Pittsburgh Area

Courses: Statistical Reasoning with R, Database Theory & Practice for Creative Enterprises, Live Music: Touring & Revenue Streams- Assisted students with course material during classes, lab sessions and office hours - Created the grading rubric for homework assignments- Graded and provided feedback on homework for all students- Attended regular meetings with the Professor and TA team to discuss grading policies and class issues- Responsible for understanding course material… Show more Courses: Statistical Reasoning with R, Database Theory & Practice for Creative Enterprises, Live Music: Touring & Revenue Streams- Assisted students with course material during classes, lab sessions and office hours - Created the grading rubric for homework assignments- Graded and provided feedback on homework for all students- Attended regular meetings with the Professor and TA team to discuss grading policies and class issues- Responsible for understanding course material and assignments Show less

Greater Pittsburgh Area

Special Events and Development Assistant (September 2019 - March 2020)- Managed the fall gala auction by writing item descriptions, creating the auction website on GiveSmart, and creating auction information sheets for 39 silent and 6 live auction items- Submitted the liquor license request for the spring Fashion EventDevelopment Intern (September 2018 - May 2019)- Updated and edited the Pittsburgh Opera Event Management Guide- Created and maintained the Friends of… Show more Special Events and Development Assistant (September 2019 - March 2020)- Managed the fall gala auction by writing item descriptions, creating the auction website on GiveSmart, and creating auction information sheets for 39 silent and 6 live auction items- Submitted the liquor license request for the spring Fashion EventDevelopment Intern (September 2018 - May 2019)- Updated and edited the Pittsburgh Opera Event Management Guide- Created and maintained the Friends of Pittsburgh Opera 2018 – 2019 Calendar and Directory- Solicited donations through 160 calls previous donors about renewing their gifts and mailings up to 900 pieces- Created Auction Item sheets that helped raise money- Collated and mailed musician contracts- Collated Trombone Audition information- Researched and collated information for a foreign conductor Visa Show less

Greater Pittsburgh Area

- Served customers beer, wine, and mixed drinks in the bar and on the bowling lanes- Worked 12 to 20 hours a week while enrolled as a full-time student with an additional part time internship

Ann Arbor, Mi

General Manager (July 2017 – July 2018)- Promoted to general manager after a year and nine months with no prior restaurant experience- Scored 93% on first outside operations evaluation- Created a welcoming and hospitable atmosphere for guests- Raised expectations of store operations by retraining crew and management on preparation, cooking, serving, and cleaning procedures - Developed and promoted 3 shift managers and 5 crew leaders- Managed the $1.3 million store budget… Show more General Manager (July 2017 – July 2018)- Promoted to general manager after a year and nine months with no prior restaurant experience- Scored 93% on first outside operations evaluation- Created a welcoming and hospitable atmosphere for guests- Raised expectations of store operations by retraining crew and management on preparation, cooking, serving, and cleaning procedures - Developed and promoted 3 shift managers and 5 crew leaders- Managed the $1.3 million store budget including cleaning supplies, repair and maintenance, marketing, food cost, and labor- Human Resources: responded to staff concerns and resolved interpersonal issues; wrote weekly schedule; and interviewed, hired, oriented, and onboarded new employees Assistant General Manager (September 2016 – July 2017)- Ran the restaurant in the absence of the general manager- Inventory Manager: ordered all product for the store including monthly uniforms and restaurant supplies, biweekly paper and food orders, and produce order four times a week- Local Marketing Manager: set up quarterly benefit nights and monthly tastings and appreciation days Shift Manager (March 2016 – September 2016)- Set up and ran smooth, successful shifts, including getting quality food out quickly- Opening procedures: wrote prep lists, checked daily variance, helped crew prepare for the day, completed daily bank run - Closing procedures: counted cash and prepared deposit, end of night paper work and sales reports, nightly inventory, and ensured the restaurant was cleaned and stocked properlyJourney Leader (January 2016 – March 2016)- Coached crew members, including initial training of new hires and teaching menu changes to current employees- Assisted managers in running a successful shift- Liaison between crew and managementNoodles Ambassador (September 2015 – January 2016)- Maintained a clean, safe, and organized work environment- Created a pleasant dining experience for every customer through quality service Show less

- Taught private lessons to beginner students how to hold and play the flute and basic music theory- Selected appropriate repertoire for the student to learn and grow as a musician- Instilled a love for music into the next generation

Cedar Rapids, Iowa Area

- Tutored students in Music Theory from Fundamentals to Theory IV and basic German language

Cedar Rapids, Iowa Area

- Sorted and put away music in the band and choir libraries- Prepared music for the band and jazz band tour and served as tour librarian- Researched musical interests of incoming students

Fort Collins, Colorado Area

Summer Job- Umpired girls softball games for ages 8 and under through early teenagers- Settled disputes over controversial calls- Educated girls, parents, and coaches on the game rules and how to exhibit good sportsmanship regardless of a game’s outcome

Master, Arts Management

Bachelor Of Music, Flute Performance

Activities and Societies: Band, Orchestra, Handbell Choir, Jazz Band, Choir, Drumline, Alpha Omicron Pi, Mu Phi Epsilon, Math Club, Music.