● Create, execute and validate Global standard operating procedures, processes and systems● Manage a team of 23 full time supervisors, sourcing specialists and meeting planners Globally for Amazon● Analyze yearly meeting trends to determine appropriate staffing levels ● Developed and implemented KPIs to appropriately measure team performance, meeting levels and customer satisfaction● Recruited, hired and on boarded 12 full time team members in 2022● Operated 2,129 meetings in 2022 including offsite teambuilding events, hotel room blocks, mid-sized to large conferences, educational roadshows and transportation● Grew operated meetings 180% 2021 – 2022 YoY● Increased negotiated spend of meetings 89% 2021 – 2022 YoY● Review and sign all venue and vendor contracts in the European region● Liaison between Amazon Corporate and CWT Senior Leadership; provide quarterly operational updates, forecasting and budget information● Lead Project Manager of a complete event management and venue sourcing software (Cvent) implementation

● Successfully recruited, onboarding and trained 16 new employees in 10 months ● Continuously recruited and maintained a database of 26 remote temporary workers to deploy in season ● Lead the team to achieving all data-based Service Levels of Agreement for five consecutive quarters● Managed a team of 31 full time meeting planners and supervisors Nationwide for Apple, Inc. ● Reviewed and approved all vendor purchase orders and invoices providing service to Apple Meetings in the United States, Mexico and Canada ● Managed $120,000 annual onsite planner operation budget

● Worked with third party vendors to increase operating efficiency and service delivery success ● Responsible for creating service delivery workflows, compliance and overall operational performance ● Conducted operational analyses and detailed assessments of each market, made suggestions for improvements, report compliance and process efficiency scoring ● Ensured that company policies and procedures are implemented and firmly followed in each market ● Collaborated with the corporate management to define and conduct mandatory trainings as an outcome of all compliance requirements

● Daily managed the communication of 38 interest committees, consisting of over 50,000 ABA members ● Served as a liaison between the Section of Litigation and the ABA’s House of Delegates ● Created Committees Unit project plans for initiatives pressing to litigators ● Staff representative on the Section’s Diversity and Inclusion, Pro Bono, and Young Lawyer Committees● Worked cross-functionally with fellow department heads overseeing Meetings, Marketing, Sponsorship and Publications to provide the best customer support and experience for ABA members

● Successfully opened seven branch offices in NYC, Dallas, Atlanta, Houston, Memphis, Miami, and Phoenix; sourcing and recruiting local staff● Developed operations training rotation, responsible for all on-site implementation and remote support for cities during the launch process ● Wrote and organized policies, procedures and playbook● Created and grew the Community Operations Department from a team of two to 17● Wrote and developed all training procedures, outreach materials and departmental policies ● Created an order entry system using Salesforce.com adopted company wide● Project Managed 16-member Development Team, bridging the gap between technology and business operations ● Recruited, trained and on boarded an average of 120 temporary staff per week resulting in 88% shift fill rate

● Served as Walk Coordinator for a 35-day, 1,500 mile charity walk across the state of Florida, from Key West to Tallahassee● Researched and presented to Walk Director venue options for tour stops in specific cities throughout Florida ● Facilitated in planning 3-4 events per day to raise awareness for Lauren’s Kids Foundation● Organized and secured over 20 law enforcement departments throughout Florida needed for participant safety ● Served as an advance representative on the 7-person Walk Team, preparing event stops prior to team and participant arrival

● Campaign liaison between the Advance traveling team and Senior Staff at Romney for President Headquarters in Boston● Coordinated campaign stops for Governor Romney and Congressman Ryan around the country● Managed travel throughout the country for upwards of 40 people daily including the press● Established and maintained relationships with vendors, Advance team, and venue contacts● Researched and presented venue options for campaign stops in cities around the country

● Met or exceeded fundraising goals for all events planned● Planned a dinner gala for 800 guests at the Aragon Ballroom; managed catering, guest experience, and high-profile entertainment, raised over $480,000● Created six 100+ item silent auctions raising over $200,000; included soliciting donations from individuals and businesses locally and nationwide, determining pricing, creating event display, managing onsite and all post-even follow up● Planned and managed a 3x3 basketball tournament for over 300 participants; included procuring sponsorships, managing onsite staff, catering, silent auction, games, & executing a bracket style tournament● Planned and executed a golf tournament hosting over 550 golfers, occupying all 4 courses at Cog Hill Country Club; included selling sponsorships, participant communication, catering, raffle, and silent auction; raised over $260,000. ● Created, planned, and managed a concept for a new fundraiser, Pulling for the House, with 200 participants; raised over $50,000 ● Solicited new sponsors for every event, including Tito’s Vodka, Titleist, Aurora Helicopters, and Budweiser● Integral member of the project team during the building and opening of The Ronald McDonald House at Lurie Children’s, assisting on the Breaking Ground Party, Beam Signing Ceremony, and Opening Party● Developed and implemented a creative marketing plan for a large-scale recycling program at The United Center

● Created six 100 + item silent auctions amounting in over $200,000 ● Planned and managed a basketball tournament for over 300 participants; included catering, silent auction, games, & a bracket style tournament ● Planned and executed a golf tournament hosting over 550 golfers, occupying 4 golf courses; included selling sponsorships, participant communication, catering, raffle, and silent auction, raised over $260,000. ● Created, planned, and managed a concept for a new fundraiser, Pulling for the House, with 200 participants; raised over $50,000 ● Participate in weekly meetings with supervisor, Event Managers, and other members of the Development Team● Maintain relationships with auction vendors, Board of Directors, and high profile donors

● Solicitation of new business/re-solicitation of past event business● Assisting in events such as children's birthday parties, corporate meals, and presentations● Participate in weekly meetings with supervisor and various other members of the Museum team● Maintaining the upkeep of websites, client lists, merchandise reports, and voucher programs

● Working on the re-solicitation of past hotel business● Completing sales projects and evaluating competing hotels and businesses● Participate in weekly meetings with supervisor and hotel general manager● Continue to assist the Event Management and Operations Team

● Worked closely with every department of the resort, especially the Sales and Events Team● Assisted in events such as weddings, corporate meetings, golf outings, etc.● Observed and sat in on all-staff meetings and presentations weekly● Completed several projects to provide assistance to the Event Management Team