A history of working in the leisure, travel & tourism industry, living, serving and building knowledge in the development of excellent services aimed at both the satisfaction of demanding consumers and the team; Carries a diverse cultural experience and broad perspective in the Hospitality Industry and customer service, able to apply global high performance within complex environments. Empathic communicator, practices collaborative leadership and seeks to motivate the team and colleagues to perform its greatest potential. Strong business development, professional focused in growing new business, as well as transforming under-performing organisations into culture oriented learning environment. Inspiring leader in project management, multicultural operationalization of people, procedures and public relations;Efficient sale of products and services aligned with the profile and desire of the customer, in accordance with social and environmental responsibilities;Proficient with alignment of strategies and planning of effective actions to achieve the company's objectives in a dynamic and highly competitive market;Ability to achieve innovative, creative and constructive solutions to solve problems of different sectors of the hospitable operation applying change management, seeking constant improvement and business development;