Rachelle Sharp Email & Phone Number

Tenterden, Gb

London, England, United Kingdom

London, England, United Kingdom

Royal Tunbridge Wells, Kent, United Kingdom

Responsible for delivery of the portfolio of change across AXA Health designed to deliver the company’s ambitious strategic goals, Responsible for leading a large team of project, change and operational excellence practitioners to ensure focus on driving change to maximise the benefit for both the customer and the business through efficient delivery, effective adoption and change management utilising lean six sigma, programme, project and change management methodologies.

Tunbridge Wells

Leading the operational provider management teams supporting specialists and practitioners for onboarding, servicing, invoice queries and aged debt processing- Restructured team to meet future demands and move to more effective methods of service delivery- Introduced operational SLA’s and transformed team productivity performance- Utilised new technology to enhance the experience for providersDriving and developing strategic change initiatives to optimise the management of medical providers.- Process enhancements to improve accuracy and efficiency- Introduced robust controls to contain costs and reduce leakage- Supported the delivery of enhanced treatment pathways leading to better outcomes and experiences for members

Driving and managing a program of audit and change initiatives to improve the management of the relationships with hospital and specialist providers to the benefit of members and the business through:- Leading strategic change projects to ensure we are managing cost effectively for our members through the effective utilisation of treatment facilities and providers- Managing departmental restructure to support an enhanced and efficient service delivery model- Improving efficiency of processes to provide enhanced ease of service for our providers- Developing IT systems and management information to support our negotiations with providers and the service provided to them- Managing the audit team, developing a robust program of audit to ensure compliance of providers and protecting our members premiums- Giving expert input to the development of fraud, waste and abuse global best practice across AXA entities

Responsible for the Commercial input into cross-functional projects and the management of the Large Corporate New Business Pricing team.- Development and delivery of training on Health Insurance pricing for Individual, SME and Large Corporate markets to drive global best practice across AXA entities- The management of the Large Corporate New Business team, ensuring a robust quotes process, developing the Large Corporate new business strategy and working closely with the sales team to manage broker relationships.- Being the point of contact within Commercial for any portfolios crossing multiple business styles (Consumer and Corporate), including third party portfolios - building effective relationships with the third parties, managing product reviews and ad-hoc initiatives, ensuring delivery to strategic plan and optimising profitability.- Providing commercial input into provider and sales initiatives, to ensure the profitability of the business was not adversely impacted.- Evaluation of deal arrangements including price proposition and commissions, for any cross-portfolio deals or any deals targeting the corporate mid-market.

Board member for Healthcode Ltd, providing IT services for the private healthcare sector focusing on integrated industry solutions including practice management systems, online billing, clinical coding translation tools and invoicing software, clearing invoices from medical practitioners and hospitals to insurers.

- Managed the pricing of the consumer portfolio and leading the marketing analysis to support strategic decision making and activity.- Undertook data analysis using SAS programming to deliver marketing campaign analysis and segmentation profiling, statistical modelling including customer value measurement models and targeting models, claims and population analysis, statistical modelling and evaluation, monitoring of portfolio performance- Developed pricing strategies looking to improve profitability and risk selection through forecasting of the impact of pricing and marketing initiatives and competitor pricing analysis. - Managed the marketing database team, ensuring effective processes to support activity.- Set up and developed an off shore analytics team