• Achieving 3 five-star reviews by exercising interpersonal skills and professional etiquette when tackling client complaints• Expertly organize and maintain over 10,000 client profiles by utilizing SevenRooms CRM software to manage restaurant inflow, producing analytical decisions that maximize seating capacity while catering to dynamic client requests• Ensuring smooth service by constantly collaborating with the FOH network in a high pressure and fast paced environment• Working independently to accomplish nightly side duties and cash out while recognizing appropriate situations for assistance from upper supervisors.

• Garnering $4,000 of gross profit over 6 months by orchestrating solid logistics/budget management to fulfil profit margins• Achieving a 50% increase in engagement per Instagram post by illustrating effective MS Excel skills when analyzing demographic data from over 4,000 Instagram accounts to brainstorm event concepts to attract students• Securing valuable event sponsorships from Melona and Vitasoy through showcasing strong relationship-building skills when proactively emailing over 10 corporate stakeholders on MS Outlook• Leading weekly meetings of 12 executives, practicing teamwork to delegate tasks and track progress on upcoming events• Drafting creative social media graphic designs via Canva in alignment with rubric data for weekly external events.

• Created interpersonal relationships with partners at BCCDC to collect and analyze 35 daily beach water samples for E. Coli, setting daily priorities to ensure the health of over 1,000 research participants• Operated sensitive scientific equipment to summarize turbidity information of 70 water samples, contributing to the protection of local residents from environmental contaminants• Practiced oral communication by recruiting recreational water users 2-4 days per week, effectively gathering data to analyze information on the risks of recreational water illness in Canadian beachgoers• Utilized attention to detail to accurately enter and analyze participant survey/consent data in a web-based survey platform, ensuring data integrity for the national cohort study• Identifying and summarizing key research gaps and developing recommendations to modify the behaviour of regional individuals and organizations

• Proposing realistic sustainable initiatives through researching and analyzing the priorities of over 4,500 students to reduce the UBC Geography Departments carbon footprint as a member of the 2023 6-member committee• Leading a team of 10 volunteers and 40 industry professionals in procedures during the annual Geography Career Week• Acquiring the contacts of over 100 career representatives by conducting data entry in MS Excel to actively track the outreach efforts for diverse companies of interest in government, GIS, ecology, agriculture, and consulting

• Practiced excellent stakeholder engagement etiquette by researching admission policies of post-secondary institutions, offering guidance to students and parents during the process for over 100 applications and supplementary essays• Guaranteed A 70% profit margin through practicing critical thinking when analyzing monthly Excel data to set sales targets• Ensured 40 daily sessions are on schedule through time managing to meet tight deadlines in a strenuous environment• Maintained efficiency and organization through administrative responsibilities to such as taking concise meeting notes, sorting MS Outlook inbox, updating calendars, and drafting monthly invoices• Exercised written and oral communication through preparing monthly PowerPoint presentation reports to senior management on customer satisfaction, instructor evaluations, and branch issues

• Achieved a 20% increased attendance rate compared to the previous year by establishing and strengthening ties with on campus stakeholders such as fellow student-led organizations to market the conference through social media • Secured partnerships from UCLA, U of C and U of T through maintaining a professional image of UBC when outreaching to professors, alumni, and researchers from across North America to persuade them to share their research thesis• Executed quality cooperation abilities by organizing conference schedules and delegating crucial shift procedures and timelines for a team of 30 volunteers and 15 presenters

Set the tone for every guest experience. Practiced being a team player by solving problems with ease and maintaining composure under pressure. Maintained the flow of guests into the restaurant with Opentable CRM software to ensure the culinary team and servers can deliver world class service. Connected with guests through meaningful conversations. Ran food/drinks and bussed/set tables when necessary.

• Provided exceptional client service by comforting and empathizing with over 100 daily donors during the donation process • Implemented excellent organization through collecting reports of daily patient headcount data on MS Excel and ensuring accurate data records by proactively updating confidential patient portfolios• Created seamless donor experiences by maintaining the quantities of $1,000 worth of snack/refreshment inventories

• Verified that the values and priorities of MLA political stakeholders are accurately represented through researching and summarizing the party’s proposed policies and plans to organize weekly candidate biographies • Connected with over 800 households by being an assertive oral communicator and empathetic listener• Mitigated impacts of shifts in voter behaviour through actively identifying patterns and creating solutions such as new persuasion techniques; drafting concise briefing notes to senior management to rectify these situations• Implemented strategic next steps through participating in daily debriefs with a team of 30 to analyze voting trends • Exercised excellent time management skills by working semi-independently in office for shifts up to 8 hours

Providing exceptional customer service. Utilizing POS to take orders, packaging, topping customized sandwiches, refilling ice cream and attending to the display. Cooking orders when busy. Practicing safety and cleanliness by disinfecting the dining area and dishwashing during closing

Main duties included handing out and dipping customized popsicle orders, cashiering and transporting popsicles. Major responsibilities were given such as counting till, independently closing and locking up shop

Responsible for shaking/ blending/ juicing bubble teas, fruit slushes, smoothies, and juices. Other duties include taking customized orders and working the cash register