Rachelle Chartrand Email & Phone Number

Remote

• Management and administration of multiple concurrent BeyondTrust customer implementation projects.• Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints.• training initiatives to skillfully educate and empower fellow team members, fostering their professional growth and enhancing overall organizational efficiency.• Manage internal and external customer project inquiries.• Assist with monthly project-related business reporting driving revenue recognition and utilization.• Assist with internal procedural documentation and process development.• Effectively communicate project expectations to the customer, project team members, Sales, and management.• Effectively manage technical and non-technical project issues to resolution.• Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk.• Provide operational reporting on project status.• Responsible for spearheading Proof of Concept (POC) efforts, orchestrating seamless product delivery, and implementing innovative tools to drive process enhancement and operational success.

Edmonton, Alberta, Canada

• Partner directly with the hiring management team on specific recruiting initiatives, identifying potential talent and conducting initial outreach.• Responsible for leading the on-boarding process and managing implementation projects.• Developed and implement new processes and policies for all departments.• Project management and daily review/tracking of implementation pipeline.• Developed and improved the capabilities of our Customer Success team.• Liaison between Developers, Business Analysts, and clients, resolving business and technical challenges for successful transition to client led systems.• Strong customer relation skills, including organization skills and attention to detail.

Sherwood Park, Alberta, Canada

• Guide the customer through a basic orientation of the product via a virtual meeting and serve as trainer in all customer onboarding sessions.• Handles customer escalations, including correspondence, follow up, and ownership of issue through resolution.• Implementation and training for new project deployments.• Onsite and remote end user support and training.• Requirement gathering, process documentation, data analysis and stakeholder management.• Work closely with engineers and stakeholders to resolve implementation issues.

Red Deer, Alberta

• Project estimation, including timelines, labor, and material budgets.• Blueprint and building plan analysis.• Negotiated new contracts and programs with new service providers.• Complete authoring of expense, sales, and project reports.

Red Deer, Alberta

• Preparation of sample tests for data analysis.• Cataloging and tracking survey data and reports for distribution and analysis.• Quality control of survey results and sample sets.• Managed data collection and integration processes.

Bachelor Of Fine Arts (B.F.A.), Painting

Bachelor Of Fine Arts - Bfa