Rachelle Chartrand Email & Phone Number

Remote

• Management and administration of multiple concurrent BeyondTrust customer implementation projects.
• Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints.
• training initiatives to skillfully educate and empower fellow team members, fostering their professional growth and enhancing overall organizational efficiency.
• Manage internal and external customer project inquiries.
• Assist with monthly project-related business reporting driving revenue recognition and utilization.
• Assist with internal procedural documentation and process development.

Edmonton, Alberta, Canada

• Partner directly with the hiring management team on specific recruiting initiatives, identifying potential talent and conducting initial outreach.
• Responsible for leading the on-boarding process and managing implementation projects.
• Developed and implement new processes and policies for all departments.
• Project management and daily review/tracking of implementation pipeline.
• Developed and improved the capabilities of our Customer Success team.
• Liaison between Developers, Business Analysts, and clients, resolving business and technical challenges for successful transition to client led systems.

Sherwood Park, Alberta, Canada

• Guide the customer through a basic orientation of the product via a virtual meeting and serve as trainer in all customer onboarding sessions.
• Handles customer escalations, including correspondence, follow up, and ownership of issue through resolution.
• Implementation and training for new project deployments.
• Onsite and remote end user support and training.
• Requirement gathering, process documentation, data analysis and stakeholder management.
• Work closely with engineers and stakeholders to resolve implementation issues.

Red Deer, Alberta

• Project estimation, including timelines, labor, and material budgets.
• Blueprint and building plan analysis.
• Negotiated new contracts and programs with new service providers.
• Complete authoring of expense, sales, and project reports.

Red Deer, Alberta

• Preparation of sample tests for data analysis.
• Cataloging and tracking survey data and reports for distribution and analysis.
• Quality control of survey results and sample sets.
• Managed data collection and integration processes.

Bachelor Of Fine Arts (B.F.A.), Painting

Bachelor Of Fine Arts - Bfa