• Serve as the main point of contact between the development team and other departments,facilitating seamless communication and reducing project delays.• Oversee and optimize project timelines to ensure adherence to deadlines and efficient progress,while providing regular updates to stakeholders on project status, issues, and risks for clearcommunication and proactive management.• Developed a comprehensive departmental document outlining processes and workflows for theWeb Dev and SEO teams, streamlining operations and enhancing cross-functional collaboration.• Monitor and report on the accuracy of project time estimates versus actual time spent, providinginsights to enhance future estimation accuracy.• Developed and implemented a mentoring program to enhance team skills and foster professional growth.

• A primary administrator of the HRIS with our PEO Justworks, managing payroll, benefits, PTO and compliance.• Facilitated 2021 NY State Harassment and Discrimination Training, tracking that Supervisors and Non-Supervisors completed and received their training certificate with a 100% employee completion rate.• Analyzed 2019 medical insurance renewal and determined best options to present to partners, with a recommendation which saved them 13.58% while offering the employees additional options to choose from (previously only offered one plan) with continued employer contribution.• Developed a formal performance evaluation process and template for all staff; participate in all annual performance evaluations.• Converted and edited outdated employee handbook from Paychex account to new ThinkHR account; maintain and distribute updates to employees.• Onboard employees from candidate search, interview process, IT logistics, first day orientation, through performance evaluations and regular check-ins.• Offboard employees from processing proper documentation, exit interview, safe deactivation of access rights and accounts, through aiding in a professional departure.• Manage and coordinate daily financial departmental operations, including payroll, client billing, collections, cash receipts, and accounts payable.• Mediate staff issues and facilitate communication between executives and employees.• Implemented a Learning and Development Program where management and outside vendors host weekly lectures on tax related topics for senior and junior staff, with an average 85% attendance rate.

• Directed daily agency operations including finance, human resources, IT, production, and project management teams; ensured teams understood objectives and worked to achieve targeted goals.• In less than six months, reduced spending by 33% and overhead by $650k by implementing sensible operational efficiencies.• Participated in new business efforts inclusive of updating company website, compiled content for marketing materials, managed social channels, and development and execution of direct email campaigns; achieved email open rate that was 3.2% higher than the industry average.• Supervised production for largest account NYU Langone Health, including “Made for NY” campaign, which consisted of over 300 pieces of advertising across digital, print, out of home, TV, and video platforms; included winning the New York Festival 2018 Global Award for production of our "Everyday Athletes" integrated campaign for NYU Langone Orthopedics service line.• Primary administrator of the HRIS with our PEO Clear Employer Services, managing payroll, benefits, PTO, compliance and our agency employee handbook.

• Winning the 2011 Global Award, served as agency producer of the New York-Presbyterian Hospital’s “Amazing Things” campaign, which resulted in advertising recall improving 13%, telephone inquiries increasing 25% and unique website visits rose by 40%.• Implemented value-based pricing system, which resulted in strengthened client relationships and increased income by 42% in the first year. • Employed Basecamp software to manage client and internal projects and workflows.• Modified standard operating procedures and policies, which helped clarify expectations and improved company culture.• Enforced server protocol, delegated permissions, modified file systems, and trained team members on use.

• Project managed advertising materials for clients including New York-Presbyterian Hospital, Emory Healthcare, Brigham and Women's, New York Institute of Technology, Swedish Institute, Bessemer Trust, and Citibank.• Supervised budgets and verified expenses did not exceed allocated funds. • Partnered with account management leads to develop and update Statement of Work documents.• Produced high-quality content for digital, television, video, radio, print ad, and outdoor campaigns.• Oversaw creative studio operations, talent resourcing, and management of vendors.

• Produced all production jobs including print, radio, tv, collateral, and interactive.• Trafficked final advertising to media companies.

• Managed production of various real estate networking event direct mail pieces, from bidding jobs through delivery.• Served as primary liaison between editorial, design, printing and fulfillment teams.

•Trafficked insertions & material changes between sales team & production group•Collected outstanding balances from advertisers

• Prepared Quark layouts for Premiere, Popular Photography, and Sound & Vision magazines.• Checked insertion orders against ad materials for accuracy.

• Managed all ad trafficking between sales and production.• Monitored size and billing changes for display and classified ads.